Monitoring Officer at BBC Media Action

Department: Project Management
Reports to: Head of Partner Relations
Start Date:  Immediate
Type of Contract: Fixed Term
Duration of Contract: 6 months (with possibility of extension)

Job Purpose

• Assist the Project Management team in monitoring and documenting the broadcast of radio and/or TV programmes by stations across Nigeria.

Main Duties

• Regular monitoring of BBC Media Action programmes as assigned.
• Recruit and manage relationship with broadcast independent monitors from different states across Nigeria.
• Support the duplication and dispatch of BBC Media Action outputs.
• Collate, analyse and share feedback from BBC Media Action’s independent monitors with relevant stakeholders.
• Create and maintain a database of independent monitors in assigned states and zones.
• Manage communication, information and relationship between volunteer monitors, media partner stations and BBC Media Action teams.
• Monitor and ensure that locations are properly mapped to aid the recruitment of required monitors.
• Feed into the Media Monitoring strategy as required.
• Increase and maintain existing channels of communication with independent monitors, especially through the use of available social media channels.
• Support the production team by collecting and analysing SMS feedback, and share SMS feedback with relevant teams.
• Regularly share and discuss monitoring reports with relevant teams to improve our engagement with broadcasters.
• Information sourcing and data gathering.

Skills, Knowledge and Experience

• Previous administrative or relationship management experience.
• Excellent Hausa language skills is mandatory.
• Other local language skills in addition to Hausa would be a plus.
• Strong communication, interpersonal and networking skills.
• Ability to communicate with respect, tact and diplomacy, especially over the phone.
• Possess good public service-oriented personality and human relations skills.
• A demonstrated passion for the media would be a plus.
• Ability to work with minimum supervision, take initiative and make sound judgment for the benefit of the team and organization.
• Excellent IT skills, including MS Word, Excel, and PowerPoint.
• Ability to work in a team and in a multicultural environment.
• Result oriented and commitment to excellence.
• Ability to work under pressure, to deadlines and balance multiple tasks simultaneously.

Key competencies:
The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies:

• Decision-making - Is ready and able to take the initiative, coordinate with others, originate action and be responsible for the consequences of the decision made.
• Planning and organisation - Is able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans activities taking into account all the relevant issues and factors such as deadlines and resources requirements.
• Managing relationships and team work - Able to build and maintain effective working relationships with a range of people. Works co-operatively with others to be part of a team, as opposed to working separately or competitively.
• Resilience - Can maintain personal effectiveness by managing own emotions in the face of pressure, setbacks or when dealing with provocative situations. Can demonstrate an approach to work that is characterised by commitment, motivation and energy.
• Influencing and persuading - Ability to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change.