Program Officer, People Operations at First Excelsia

Job Description
The Officer, People Operations role is a generalist position that operates at the front lines of Human Resources.

The ideal candidate should exceptionally possess high attention to detail, a strong work ethic, and ability to manage multiple workflows and projects simultaneously. You are level-headed, disciplined, and thoroughly understand that HR must protect the Company’s interests and policies and guide employees through their career life-cycles at the same time.

You have a very good understanding of HR best practices and employment/labour law frameworks in Nigeria and are certified by the CIPM or its equivalent.

Responsibilities:

• Separations Process: lead separations processes, including department, asset, and financial handovers - involves IT, Admin, and Payroll Accountant
• Onboarding Process: lead teams from IT, Admin, etc. in ensuring that staff are successfully on boarded
• Payroll Verification: work with Payroll Accountant to ensure that all contractors and employees are properly represented with the right deductions/additions, if any. Generate monthly report for managers on headcount
• Staff Benefits: supporting staff with questions about health coverage, managing additions to coverage, dealing with other health coverage issues
• Immigration/Work Permits/Expat Services: dealing with immigration issues/working with immigration consultants
• Asset Management: ensure that all staff have the assets they need; deal with asset recovery processes and exchanges/one-off needs. Heavy interfacing with IT and Admin
• Leave Management: assist employees with leave, generate monthly report for managers on leave balances
• Disciplinary Procedures: work with the People Ops. Director on managing these procedures
• Appeals, Grievances, Investigations: lead these processes with some direction from the People Ops. Director
• Staff Documentation: ensuring that offer letters, contracts, probation confirmations, and change of status documents are appropriately handled

Requirements:

• Strong adherence to systems and process
• Experience working with a culturally and socioeconomically diverse workforce
• Minimum of four years of full-time work experience in Human Resources
• Good working knowledge of Microsoft Office; technologically competent/quick learner
• Work experience in fast-growth, rapid-scale contexts, particularly with large numbers of field staff
• Outstanding written and verbal communication skills
• High energy and enthusiasm level; willingness to do whatever necessary to get the job done
• Microsoft Dynamics NAV experience preferred
• Bachelor's Degree, preferably with Business Administration and/or Human Resources course specialization, with exemplary academic performance
• CIPM certified (or it's recognized equivalent)