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  • Posted: Feb 14, 2020
    Deadline: Feb 27, 2020
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  • Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1s...
    Read more about this company

    Specialist, Compliance & Enforcement

    Reporting To: Head, Strategy & Innovation

    Role Purpose

    • This role will be responsible for supporting the business by ensuring optimal compliance and monitoring of outsourced activities to third party firms.
    • Responsible for providing all quality related customer experience deviations, compliance and monitoring reports on outsourced activities and operations including monitored data weekly, monthly, quarterly and semi-annual reports as well as annual compliance certifications and notifications.

    Responsibilities

    • Monitoring the compliance of all third parties’ activities with respect to the approved IE policy, processes and procedures.
    • Recommend appropriate enforcement actions against defaulting third party firms in line with the contractual agreement, terms and conditions.
    • Liaise with relevant units and departments in the course of compliance and enforcement related activities.
    • Conduct mystery shopping activities to assess and evaluate the customer experience impact of third party firms and propose methods of improvement.
    • Assist in the development, review and implementation of new policies and guidelines.
    • Preparation of periodic reports for senior management with respect to the trends and contract performance patterns of outsourced activities.
    • Maintain a database for tracking compliance history and associated variation to set business goals.
    • Send frequent notifications and reminders to defaulting third parties ahead of deadlines
    • Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems.

    Minimum Qualifications

    • Bachelor's degree in any of the following disciplines -  Accounting, Finance, Economics, Statistics, or related fields
    • At least five (5) years relevant work experience, from related sector/ organization with relevant experience in vigilance, compliance, monitoring and evaluation
    • Demonstrable understanding of the power sector.

    Technical Competencies:

    • Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
    • Good Data Analytic Skills
    • Good Data presentation skills
    • Proficiency in the use of various Business Intelligence, data mining and data fragmentation tools.

    Behavioral Competencies:

    • Communication and Interpersonal Relations
    • Supervisory/Managerial Skills
    • Problem Solving and Decision Making
    • Managing Resources
    • Business Focus

    Method of Application

  • Send your application

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