Specialist, Compliance & Enforcement at Ikeja Electricity Distribution Company (IKEDC)

Role Purpose

• This role will be responsible for supporting the business by ensuring optimal compliance and monitoring of outsourced activities to third party firms.
• Responsible for providing all quality related customer experience deviations, compliance and monitoring reports on outsourced activities and operations including monitored data weekly, monthly, quarterly and semi-annual reports as well as annual compliance certifications and notifications.

Responsibilities

• Monitoring the compliance of all third parties’ activities with respect to the approved IE policy, processes and procedures.
• Recommend appropriate enforcement actions against defaulting third party firms in line with the contractual agreement, terms and conditions.
• Liaise with relevant units and departments in the course of compliance and enforcement related activities.
• Conduct mystery shopping activities to assess and evaluate the customer experience impact of third party firms and propose methods of improvement.
• Assist in the development, review and implementation of new policies and guidelines.
• Preparation of periodic reports for senior management with respect to the trends and contract performance patterns of outsourced activities.
• Maintain a database for tracking compliance history and associated variation to set business goals.
• Send frequent notifications and reminders to defaulting third parties ahead of deadlines
• Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems.

Minimum Qualifications

• Bachelor's degree in any of the following disciplines -  Accounting, Finance, Economics, Statistics, or related fields
• At least five (5) years relevant work experience, from related sector/ organization with relevant experience in vigilance, compliance, monitoring and evaluation
• Demonstrable understanding of the power sector.

Technical Competencies:

• Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
• Good Data Analytic Skills
• Good Data presentation skills
• Proficiency in the use of various Business Intelligence, data mining and data fragmentation tools.

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus