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  • Posted: Oct 5, 2016
    Deadline: Oct 12, 2016
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lago...
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    NSMC Engineer, NSS/VAS

    Job Description

    • To provide specialist advice for the resolution of network related faults emanating from subscribers and the Network Management Center.
    • Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
    • Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
    • Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
    • Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
    • Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
    • Source information on technical network related faults
    • Liaise with the Friendship Centers, Dealers and Sales Outlets across the country to gather information on network related faults.
    • Escalate complex problems to appropriate quarters where necessary.
    • Coordinate resolution of network fault reports from the Advanced Help Desk (AHD)
    • Interpret technical faults for Switching Systems, Base Station Systems, Transmission and Value Added Systems.
    • Attempt first line resolution of all faults related to the HLR.
    • Escalate other faults to appropriate quarters and follow up to ensure timely and proper resolution.
    • Anticipate and manage change control process.
    • Understand and correlate network activity to user impact on planned events.
    • Anticipate network related complaints from subscribers; inform all required parties of expected problems and develop plan for speedy rectification.
    • Manage MTN product lifecycle from an NMC perspective, ensuring proper awareness, functional description, training, acceptance and operation of new products.
    • Prepare and produce periodic reports to NWG Management on network failures, network faults incidences and resolution.
    • Compile and distribute reports/information on a daily/weekly/monthly basis to NWG Management and other departments in MTN Nigeria.

    Job Condition:

    • Normal MTNN working conditions
    • May be required to work extended hours
    • On standby throughout the year

    Experience & Training     

    • Computer science or any related engineering discipline
    • Fluent in English
    • Experience and comprehension of Telecommunications management network philosophy and practice.
    • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium  organization
    • Experience in ICT environment, preferably in a telecommunications company.
    • Experience working with UNIX, Solaris and Oracle

    Minimum Qualifications

    • BEd, BEng, BTech or HND

    Method of Application

    Interested and qualified? Go to MTN Nigeria on careers.mtnonline.com to apply
  • Send your application

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Average Salary at MTN Nigeria
₦ 207K from 82 employees
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