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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lago...
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To provide specialist advice for the resolution of network related faults emanating from subscribers and the Network Management Center.
Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
Source information on technical network related faults
Liaise with the Friendship Centers, Dealers and Sales Outlets across the country to gather information on network related faults.
Escalate complex problems to appropriate quarters where necessary.
Coordinate resolution of network fault reports from the Advanced Help Desk (AHD)
Interpret technical faults for Switching Systems, Base Station Systems, Transmission and Value Added Systems.
Attempt first line resolution of all faults related to the HLR.
Escalate other faults to appropriate quarters and follow up to ensure timely and proper resolution.
Anticipate and manage change control process.
Understand and correlate network activity to user impact on planned events.
Anticipate network related complaints from subscribers; inform all required parties of expected problems and develop plan for speedy rectification.
Manage MTN product lifecycle from an NMC perspective, ensuring proper awareness, functional description, training, acceptance and operation of new products.
Prepare and produce periodic reports to NWG Management on network failures, network faults incidences and resolution.
Compile and distribute reports/information on a daily/weekly/monthly basis to NWG Management and other departments in MTN Nigeria.
Normal MTNN working conditions
May be required to work extended hours
On standby throughout the year
Experience & Training
Computer science or any related engineering discipline
Fluent in English
Experience and comprehension of Telecommunications management network philosophy and practice.
Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
Experience in ICT environment, preferably in a telecommunications company.