Job Opportunities at MTN Nigeria

Job Description

• To manage a team of customer service engineers responsible for the operations and performance of Enterprise Solutions products and services.
• Effective cost control - Reduction on compensation payout for customers
• Integrate network communication architectures, topologies, hardware, and protocols into existing MTN network for Enterprise Solutions clients.
• Provide 2nd line Support at MDNS customer end on various TX media (Microwave, fiber, copper, WiMAX), Multiplexers, MDF, Cabinets, modem and CPE issues.
• Perform Implementation and  support of FWA network integration of Customer Edge devices to the FWA Pre WIMAX and the imminent WIMAX network
• Produce routine maintenance schedules and ensure they are executed to protect MTN and ensuring the integrity of MTN Nigeria’s assets.
• Ensure that all planned network expansions take place on schedule, complete Transmission, MDF work to ensure customer satisfaction
• Perform high level support functions on all MTN MDNS transmission equipment at MTN Sites, Switching Centers, RDLU’s and Customer premises.
• Maintain a comprehensive set of records and configuration database of all transmission links, fixed & data lines and spares for MDNS/leased line customers
• Ensure all security and network integrity documentation is completed and adhered to.
• Ensure MDNS work (Planning, Implementation, Operations) is carried out as needed and scheduled. React to emergency faults and ensure that all faults are rectified promptly within contracted SLA and targeted time scales; including VSAT
• Prepare and compile operations report on the MDNS network in light of the Service Level Agreement (SLA)
• Act as Regional point of contact for MTN Enterprise Solution Planning, Implementation and support teams; providing accurate end to end analysis; working with MTN HQ support teams.
• Ensure Implementation and maintenance work undertaken by MDNS/fixed network contractors meets MTN Nigeria’s specification and standards
• Administer accurate data within the current Engineering Database, i.e. accurate tracking of job orders placed with vendors and any changes thereof, co-ordination of the acceptance testing of all delivered links and related equipment: including Microwave, fiber and copper.
• Effective Management of Human Capital

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• First Degree in Engineering or related discipline
• IT certification

Experience:

• 3-7 years' experience in telecommunications engineering and installation.
• Proven experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment
• Experience in appreciation of and/or participation in the design of systems architecture and network systems
• Producing network performance, technical and other reports and documentation
• Maintain accurate, up-to-date records and logs.
• Ability to handle multi-tasking and progress a number of different issues simultaneously
• Exhibit positive thinking, enthusiasm and motivate self and others to deliver optimum performance
• Identify learning opportunities for self and colleagues
• Readily shares skills and knowledge with colleagues
• Commitment to quality and continuous improvement
• Good self management and time management
• Able to work with limited supervision, using initiative and resourcefulness to identify and resolve issues
• Organise work to meet priorities as well as achieve regular commitments on time
• Numerical/data analysis skills
• Clear and accurate communications skills
• People management and team working skills

Training:

• Time Management
• Report Writing
• Microsoft Office Suite

Minimum qualification:

• BSc, BTech, HND or BEng

go to method of application »

Division: Network Group

Job Descriptions   

• To oversee the design, planning and optimization of the IP transport & MPBN networks as well as the development of innovative and efficient network solutions to support the overall business objectives.
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Serve MTNN’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Distil and translate MTNN’s Business plan and subscriber growth assumptions into requirements for the Mobile Broadband Network and IP transport network
• Drive the design and plan for cost efficient/least cost IP transport & MPBN networks to support MTNN rollout with a 5+ year time horizon taking into cognizance the rapid spate of technology developments.
• Plan and monitor the IP Planning budget in line with business plan and departmental goals and targets
• Develop strategies to ensure efficient IP transport & MPBN utilization & occupancy and ensure secure access to the MTNN network
• Ensure the performance of MTNN’s IP Planning network in line with defined KPA/KPI’s
• Maintain an awareness of the latest technological and industry developments
• Oversee the development and management of MTNN IP addressing plan
• Act as subject matter expert regarding E2E IP transport networks  & MPBN design and capacity planning
• Monitor international trends and business best practice in relation to specific network solution or technology.
• Direct delivery of future proof solutions in the MTNN IP transport & MPBN networks to guarantee deliverables are met according to customer requirements both internal and external.
• Direct the activities for architectural service design and efficient delivery of Mobile Broadband platforms (GGSN/PGW, SGSN/MME, etc.), IP transport nodes (Switches, routers, firewalls etc.) and Network security solutions
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train IP Planning team to ensure understanding of the

Job Condition:

• Normal MTNN working conditions

Experience & Training    
Education:

• First degree in Electrical/Electronic or Communications Engineering or Equivalent

Experience:

• 9-17 years’ experience  – which includes:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Experience in – IP transport & MPBN networks
• Experience in contract negotiation with vendors and suppliers
• Experience in multi-vendor network operations
• Experience in forecasting long term network growth and providing input to company business plan
• Experience in CAPEX and OPEX budget preparation

Training:

• Advanced Management programs
• Strategic and Business Planning
• Financial Management
• Human Resource/Capital management

Minimum Qualification
BSc, BEng, BTech or HND

go to method of application »

Employement Status: Permanent

Job Description

• Responsible for strategic project management, which covers the broad spectrum of operational infrastructure, asset digitalization, workplace delivery, operational ambience management, real-time asset monitoring and high-impact cross-functional projects.
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Drive cost reduction; improve speed to market and quality in driving the execution of business projects.
• Creation of a single view of ALL projects including their benefits, risk management, progress and resourcing.
• Develop/build the capability, governance and processes needed to prioritise, resource and track all related projects.
• Establish a gating methodology in the execution of all projects to ensure that projects are delivered on time, cost-effectively and meet MTN's quality standards, and
• Embed cross-functional collaboration and coordination in all projects, particularly within networks, commercial, technology, etc.
• Define project scope, schedule, cost, resources, quality, and deliverables for facility-related high-impact projects across the enterprise in collaboration with internal clients and management.
• Develop comprehensive understanding of project strategy and commitments including financial goals, scheduling, logistics, and inspections
• Direct and manage project development from start to finish identifying project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Establish project priorities and goals for project performance including budget and schedule limitations and oversee projections for timely achievement of milestone.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Work with the appropriate units to pre-evaluate risks on new project. Put plans in place to mitigate risks associated with Health and Safety etc.
• Build, develop, and grow any business relationships vital to the success of the project.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with MTN’s employee performance procedures and time schedules.

Job Condition    

• Normal MTNN working conditions
• May be required to work extended hours

Requirements, Experience & Training
Education:

• A First Degree in a related field
• Professional Certification in Project Management desirable

Experience:

• 9-17 years’ work experience which includes:
  • Manager track record of 5 years or more
  • Worked across diverse cultures and geographies advantageous, including prior local market experience
  • Minimum 5 years’ experience in project/program management including tracking and planning projects
  • Knowledge of wireless telecommunication market and infrastructure an advantage
  • Proven intermediate experience using tools such as MS Project, Excel, Powerpoint, Visio, Project Portfolio Management tool
  • Proven ability to drive collaboration across multiple business areas and drive for results in order to achieve business objectives
  • Good Financial knowledge, ability to define/track project/program financials such as Budget, Margin, Invoicing, Revenue recognition.

Training:

• Project Management methodologies
• Business Continuity and Contingency Planning.

Minimum qualification:
B.Sc, BTech or HND.

go to method of application »

Job Description

• To deliver quality support services to all customers using MTN ENS voice, internet or leased line solutions.
• Integrate network communication architectures, topologies, hardware, and protocols into existing MTN network for Enterprise Solutions clients.
• Provide 2nd line Support at MDNS customer end on various TX media (Microwave, fiber, copper, Wimax), MUX (DXX), MDF, Cabinets, modem and CPE issues; including VSAT.
• Act as Regional point of contact for MTN Enterprise Solution Planning, Implementation and support teams; providing accurate end to end analysis; working with MTN HQ support teams.
• Perform Implementation and support of FWA network integration of Customer Edge devices to the FWA Pre WIMAX and the imminent WIMAX network.
• Ensure MDNS work (Planning, Implementation, Operations) is carried out as scheduled and all faults are rectified promptly within contracted SLA; including VSAT.
• Prepare and compile operations report on the MDNS network in light of the Service Level Agreement (SLA).
• Monitor and ensure Implementation and maintenance work undertaken by MDNS/fixed network contractors meets MTN Nigeria’s specification.
• Ensure all planned network expansions take place on schedule, Transmission, MDF work to ensure customer satisfaction.
• Perform high level support functions on all MTN MDNS transmission equipment at MTN Sites, Switching Centers, RDLU’s and Customer premises.
• Administer accurate data within the current Engineering Database, i.e. accurate tracking of job orders placed with vendors and any changes thereof, co-ordination of the acceptance testing of all delivered links and related equipment: including Microwave, fiber and copper.
• Maintain a comprehensive set of records and configuration database of all transmission links, fixed & data lines and spares for MDNS/leased line customers.
• Track and ensure all security and network integrity documentation is completed and adhered to.
• Maintain the client relationship/satisfaction by ensuring a prompt response to fault reports, maximum continuity of service and minimal downtime.
• Monitor suppliers to ensure results are delivered in line with contractual and commercial commitments to maximize business benefits
• Provide technical supervision of contractors working on ENS network infrastructure to ensure they comply with appropriate SORs, specifications, controls and standard, deliver results of an acceptable quality, protect enterprise network services (ENS) and MTN services and deliver value for money
• Organize and check the completeness and quality and sign off site survey reports
• Plan, organize and lead team in installation, configuration, testing and acceptance of network and customer premises equipment in accordance with established designs, project plans and performance targets
• Manage and prioritize the allocation of trouble tickets to meet performance targets
• Support team by liaising with NMC, transmission teams and suppliers, etc to ensure prompt, accurate analysis and resolution of problems.
• Recognize, notify and escalate problems beyond team’s capabilities area of expertise and seek prompt help from specialists
• Analyze and report on network faults, root causes and performance
• Ensure service restoration, where practicable, before repair to comply with service availability targets.
• Ensure that team completes all relevant documentation, utilizing available ENS systems, to capture/update network and customer records, provide technical reports and details to support fault analysis and management reporting
• Provide support for operational planning, design engineers and product managers by allocating resource for tests and trials relating to network evolution plans and product & service development.
• Maintain the ENS Risk Register for the Region
• Support the analysis of fault reports and performance data to identify general problems and/or shortcomings in network, equipment and configurations; work with network specialists to identify causes and implement solutions to resolve issues and improve performance
• Ensure staff are properly informed and competent to carry out assigned tasks quickly safely by providing the necessary training, tools and testers, etc to carry out duties efficiently and effectively and aware of and comply with company values and policies
• Assess and report on staff performance, build on strengths and take action to progress areas where further development is required
• Liaise with Senior Manager, Unit Mangers, HQ/Regional team leads and all other regional staff as necessary to progress work.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• First Degree in Engineering or related discipline
• IT Certification

Experience:

• 3-7 years' work  experience which include:
• Experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment
• Experience or participation in the design of systems architecture and network systems

Training:

• Time Management
• Report Writing
• Microsoft Office Suite

Minimum qualification:

• BEng, BSc, BTech or HND