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  • Career Opportunities at Paystack

  • Posted on: 23 May, 2019 Deadline: 2 June, 2019
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  • Paystack is a technology company solving payments problems for ambitious businesses. Paystack's mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

    Content Marketer

     


    About the Content Marketer Role

    • We're looking for a gifted writer to help build Africa's largest digital business media network. Like Bloomberg, CNBC Africa, and GartnerL2, we want to connect entrepreneurs in Africa with the ideas, people, and information they need to grow - and lead - massively successful businesses.
    • As a Content Marketer at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
    • Paystack exists to help merchants grow. To do this, we create simple, powerful tools to help our customers build incredible products . But to fully reach their potential, our customers need more than just tools: they need insight. This is why we began investing in content - blog posts, events, guides, webinars, podcasts, and much more. Over the last two years, we've built a rich archive of engaging B2B content, and we've been completely blown away by the enthusiastic response to this content from a large (and growing!) audience of business owners. We're looking for someone who is both smart and deeply creative to take these efforts to the next level.
    • As the Content Marketer at Paystack, you'll join our tiny marketing team - we're currently only 3 people! :D You'll find out all the critical business topics that our merchants seek to master and help them do so. As a result, you'll drive leads for our self-serve and sales-assisted funnels, educate businesses about the power of modern payments technology, and help keep Paystack top of mind with prospects.
    • You'll do this with a lot of writing - blog posts, case studies, sales assets, guides, tweets, reports, website copy, and a lot more. You'll also create and maintain an ambitious editorial calendar, while ensuring that content is distributed and recycled as widely as possible. And you'll do all this side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
    • To succeed in this role, you must have the creativity of an advertising copywriter, a magazine editor's instincts for what makes a great story, a business reporter's appreciation for data, and the people skills of a community manager. Above all, you must possess profound empathy for our customers.
    • Paystack merchants are a community of makers and company builders with big dreams. Using thoughtful and creative content marketing, you'll help them see the path towards realizing those dreams.
    • This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria. You’ll report directly to the Head of Growth.

    What will you be doing

    • Own the editorial calendar of articles, events, videos, podcasts, and numerous other content assets. You’ll learn which topics merchants care most about, and create content around them on a consistent schedule.
    • Work closely with the Sales, Customer Success, Design, and Media teams to create assets for each stage of the sales cycle for different industries
    • Lead Paystack's content distribution strategy and audience development efforts. You'll make sure that new content finds brands new audiences, and that our rich archive of existing content is smartly recycled.
    • We have a number of strategic partners at Paystack. You'll build relationships with new and existing partners to identify co-marketing opportunities that reflect the best of both brands.
    • Represent Paystack at events both individually and together with other members of the company
    • Help define Paystack's brand voice for all customer touchpoints
    • Manage Paystack’s social media channels and social community
    • Help edit content for other teams, such as proposals and customer-facing announcements

    What it takes to succeed at the role

    • You must be an excellent writer and speaker, able to take complex ideas and articulate them in clear, compelling ways. Said bluntly: you'll need to be the best writer at Paystack, which is an absurdly high bar to hurdle because we have some pretty phenomenal writers on the team. (But ACTUALLY tho :D Has anyone ever described your writing as "supple?" To excel as the Content Marketer at Paystack, people need to describe your writing as supple. :D)
    • You should be able to write in different moods and voices, depending on the topic and the situation.
    • You should have instincts for positioning, framing, and editorial direction. Given the multiple different angles a story can take, you should have a good sense of which to run with.
    • You must be a highly organized and detail-oriented project manager that can manage multiple projects and timelines simultaneously. There'll be a lot of content to produce on a tight schedule, and we'll be counting on you to keep everything running flawlessly.
    • You should be familiar with the audience development and distribution tactics of modern B2B digital media companies such as CB Insights, Bloomberg, and Skift.
    • You should be familiar with the growth strategies and marketing tactics of fast-growing tech startups
    • You should possess an instinct for spotting new growth channels and enjoy experimenting with them. For example, is there an opportunity for us to do interesting things with Snapchat's AR platform? And if so, is it worth investing resources into exploring that channel?
    • You should be extremely creative, able to take a quick outline and come up with entire campaigns.
    • You should genuinely enjoy hearing people’s stories, and have an instinctive ability to pick out the most interesting parts of that story and get other people excited about it
    • You should have a good eye for design

    While this is not required, it would be a plus if you

    • Have graphic design ability and are familiar with design tools such as Figma, Sketch, Photoshop, or Illustrator
    • Have photo/video capture and editing skills
    • Have previous content-related work experience at B2B digital media companies
    • Have strong relationships in global and/or local media

    Benefits

    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    go to method of application »

    Media Associate

     

    Location: Ikeja, Lagos
    Job type: Full-time

    About the Media Associate Role

    • We're looking for an energetic recent graduate who is thoughtful, and who has an instinct for the most interesting part of every story, to contribute their photography, videography, and audio storytelling skills to our Growth team as a Media Associate.
    • You'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
    • Paystack is a group of skilled friends collaborating with ambitious merchants across Africa. This relationship yields some pretty amazing stories of impact. As the Media Associate, you'll work with the Media Manager to capture and share the stories of growth and innovation that are happening on both sides of this partnership, and within the industries in which Paystack operates.
    • As a member of the Paystack team, you'll be exposed to thousands of creators from across the continent. You'll learn a lot about different industries, and you'll use images and sound to help people see businesses in Africa in new and exciting ways.
    • This is an opportunity to work alongside a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
    • This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

    What You'll Be Doing

    • Photograph and video Paystack events, case studies and other narrative projects.
    • Create custom images and original stock content
    • Edit photos and video for publication across platforms
    • Assist with podcast production
    • Contribute to social media storytelling efforts including content creation - photo, video and audio, according to a predetermined editorial calendar
    • Manage digital assets - maintenance and archiving content

    What it takes to Succeed in this Role

    • The ability to take high quality photos and shoot video with a DSLR camera
    • Proficiency in Adobe Lightroom, Photoshop, and Premiere Pro
    • Visual, audio, and written content creation experience; well developed eye/ear for great stories
    • Excellent communicator, both written and verbal. You're able to take complex ideas and explain them in plain, compelling language
    • Strong attention to detail
    • Solid time management and stakeholder management skills
    • Strong interpersonal skills - the ability to interact easily with people around you
    • The ability to take initiative - chase stories and capture moments without waiting to be told
    • The ability to improvise when plans aren't going well, to salvage the best outcomes
    • A strong interest in the innovation of media and storytelling, and a strong interest in improving your craft

    While this is not a requirement, it would be a plus if you:

    • Have a basic technical understanding of lighting and color grading
    • Are familiar with Adobe After Effects and creating motion graphics

    Benefits

    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    go to method of application »

    Product Specialist (Mandarin)

     

    About the Product Specialist Role (Mandarin)

    • As a Product Specialist at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
    • Paystack serves some of the most ambitious businesses in Africa. Our promise to our customers is that, beyond providing an amazing payments experience, we'll help their businesses grow. This is a HUGE promise the entire company is committed to, and Product Specialists are key drivers of that promise. You'll be entrusted with a portfolio of some of our fastest-growing customers from numerous different sectors, and your primary responsibility will be to help these companies meet their most important business objectives. You'll own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions.
    • You'll dive deep into Paystack's massive proprietary database to uncover market trends and translate them into actionable recommendations. We process over 25% of all online transactions in Nigeria, which gives us a granular understanding of what's happening across multiple different industries. We're looking for a teammate with a natural aptitude for identifying patterns and developing insights from this valuable dataset. We're also looking for a teammate who delights in learning everything there is to know about entire sectors. To best support your portfolio of assigned companies, you'll need a deep understanding of their specific business as well as their broader industry. You'll research the various sectors within which your portfolio companies operate to inform your recommendations for how your companies can thrive.
    • The ideal Product Specialist at Paystack is analytical, curious, and above all profoundly empathetic. Running a business can be brutal, and you'll see your portfolio companies at both their best and their worst. The best Product Specialists are invaluable advisors to the companies in their portfolio, as well as relentless advocates. This is one of the reasons why we love speaking to entrepreneurs for this role. We find that entrepreneurs bring a high degree of natural empathy to the Product Specialist role, because they have an instinctive understanding of the heady highs and crushing lows of being a business owner.
    • Product Specialists work with literally every team at Paystack. You'll serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for our merchants and their customers. You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
    • You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career. Come and join us as we solve some of the biggest problems facing African businesses.
    • This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

    What will you be doing? You will

    • Build long-term relationships with your contacts at mid-market and enterprise companies - especially those headquartered in China - and help them understand how to best leverage Paystack's powerful product suite to meet their business objectives
    • Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
    • Analyse internal and external datasets to glean insights for various uses
    • Solve tricky tier 2 support issues which are escalated by the support team
    • Represent Paystack at industry events, fairs, webinars, and demos
    • Serve on one or more Product teams, using your insights from the field to inform product prioritization and product development

    What does it take to succeed in this role? You

    • Are an excellent writer and speaker of BOTH English and Mandarin, able to take complex ideas and explain them in plain, compelling language
    • Have experience in a client-facing role, preferably at a technology company, with a track record of top performance
    • Are able to analyse large amounts of data, identify useful patterns, and make recommendations based on your observations
    • Have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customer’s businesses
    • Are obsessively curious about how businesses work in different sectors. You're the kind of person who reads earnings reports for fun, or who, when you go to a new restaurant, idly wonder how many plates they serve a day
    • Possess strong presentation and stakeholder management skills
    • Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
    • Are perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack and able to leverage your understanding to help customers achieve their goals. A Product Specialist understands the Paystack product better than anyone else at the company
    • Understand and value the importance of following up: either with members of the Paystack team on behalf of customers, or with customers to assure them that their issue is being worked on

    While this is NOT strictly required, it would be a plus if you

    • Have previously worked at fast-growing internet startups
    • Have experience working with payments systems in Africa
    • Have an analytics or research background
    • Have experience with SQL or Excel, or have a willingness/aptitude to learn
    • Have worked or lived in China or the surrounding region, or otherwise have a deep sense of Chinese business culture

    Benefits

    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    go to method of application »

    Customer Support Representative (French)

     

    About the Customer Support Rep (French) Role

    • As a Customer Support Representative at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
    • We're looking for articulate recent graduates who're fluent in BOTH English and French, who're curious, empathetic, and kind, and who're looking to launch their career at a fast-growing tech startup that cares deeply about personal and professional development.
    • You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career. Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.
    • Paystack is one of the largest payments companies in Nigeria (with plans to expand across Africa), so as a member of the team, you'll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within Nigeria and across the continent.
    • This is a full-time role. Candidates based in Nigeria will work out of company headquarters in Ikeja GRA, while team members outside Nigeria will have the opportunity to work remotely.

    What will you be doing?
    You will:

    • Solve problems for Paystack merchants and our merchants' customers via email, phone, live chat, social media, and in person
    • Process routine merchant requests such as business activation requests
    • Work with assigned Product Teams to deeply understand and improve some aspect of Paystack's suite of products
    • Update the self-serve Help Desk knowledge base so that merchant's can get answers quickly
    • Escalate transaction issues to and liaise with external partners such as banks for resolution
    • Support Key Account Managers to meet the needs of our largest merchants
    • Highlight ideas on how to improve the product and better serve businesses and their customers
    • Represent Paystack at self-hosted and external events

    What does it take to succeed in this role?
    You:

    • Are an excellent writer and speaker of BOTH English and French, able to take complex ideas and explain them in plain, compelling language
    • Have an endless capacity for patience and calm, even when everyone around you is freaking out
    • Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
    • Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
    • Are interested in learning all you can about how to provide world-class customer support
    • Love to do the work to solve complex issues when the answers are not readily available

    While this is not a requirement, it would be a plus if you:

    • Are a resident of - or have lived or worked in - a West African Francophone country

    Benefits

    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    go to method of application »

    Technical Product Specialist (French)

     

    About the Technical Product Specialist (French) Role

    • As a Technical Product Specialist at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
    • We're looking for developer-entrepreneurs and technical business owners - who're fluent in BOTH English and French - to join the Growth team at Paystack as Technical Product Specialists.
    • Every day, hundreds of developers log into Paystack. Whether they're building a mobile app, finishing a new WordPress plugin, or looking to add digital payments to a massive enterprise solution, they all share a common goal — using Paystack's API to solve business problems.
    • Developers are one of the most important groups in Paystack's community of partners, and as the Technical Product Specialist, you'll own our developer relations and give Paystack developers the superpowers they need to build amazing products.
    • We're looking for a new teammate who loves both code and commerce. You enjoy listening closely to business owners to understand their needs, and then working with software engineers to meet ambitious goals with Paystack's powerful product suite.
    • As a Technical Product Specialist, no two days are the same. One moment you'll be providing technical support to a tiny startup, the next moment, you'll be advising some of Africa's largest businesses about how to harness the power of the Paystack product suite to accelerate their revenue, and the moment after that, you might be in a brainstorm session with one of Paystack's four product teams as they plan for the next sprint.
    • You'll work with every team at Paystack, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for merchants and their customers. You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
    • And you’ll do all this while working closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
    • This is a full-time role. Candidates based in Nigeria will work out of company headquarters in Ikeja GRA, while team members outside Nigeria will have the opportunity to work remotely.

    What you'll be doing

    • Manage end to end integration guidance for technical teams of various skill levels — from beginner coders to enterprise development teams
    • Pair with Product Specialists to act as the the relationship management team for Paystack's most critical partner relationships, including Key Merchants. You'll serve as a technical strategist, helping key accounts understand how to use Paystack's powerful product suite to meet their business goals.
    • Respond to inbound technical support requests from both Key Accounts and general customer base via our support channels, including email, Slack, phone, and walk-ins
    • Update the Paystack Developer Documentation to ensure that the information remains accurate as the product and company policy evolves, and translate it into French
    • Scope, build, and maintain custom applications for internal use or for partners
    • Aid the Product and Engineering teams in building products for Francophone Africa
    • Develop and maintain plugins that allow merchants to integrate with Paystack in seconds, and also manage relationships with third party plugin developers to ensure their plugins are always up to date
    • Act as a developer advocate and community organizer for our developer community. This will include representing Paystack at developer events, organizing trainings, and more
    • Partner with the Sales team to provide technical insight during discussions with prospects
    • Work with the media and marketing team to create customer education content in the form of blog posts, webinars, podcasts, and more
    • Provide data for the relationship management and sales teams
    • Join one of Paystack's product teams to provide insight and context as products are being scoped and developed. You'll serve as a strong advocate for the customer and provide the merchant perspective as product strategy is discussed

    What it takes to succeed at this role

    • You have a decent understanding of at least two of the programming languages we interact with most often: PHP, Javascript, C#, or Java
    • You have a decent understanding of technical concepts such as data structures, REST API, cookies, SQL queries, and recursion
    • You can communicate simply and clearly in speech and in writing - in English - with both technical and non-technical audiences
    • You enjoy learning about new business models and genuinely enjoy discussing the operational aspects of a project. You have strong empathy for business owners
    • You're a product thinker, and are constantly looking out for the ways in which companies in different industries use technology to solve problems
    • You're a positive, naturally optimistic team player who values learning and personal development
    • You're able to remain patient and calm under even the most high-pressure situations, such as when dealing with difficult customers
    • You have strong interest in developer advocacy and community engagement, and you derive a lot of joy from teaching and sharing knowledge. You love being an amplifier and a catalyst for other people

    While this is not a requirement, it would be a plus if you

    • Are a resident of - or have lived or worked in - a West African Francophone country
    • Have experience with native iOS and Android development
    • Have experience developing extensions for Magento and Magento 2
    • Have experience building or maintaining plugins and libraries
    • Have previously worked at fast-growing internet startups
    • Have experience working with payments systems in Africa
    • Have previous experience in customer-facing roles
    • Are a current or former business owner yourself

    Benefits

    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    go to method of application »

    Product Specialist

     

    About the Product Specialist Role

    • As a Product Specialist at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
    • Paystack serves some of the most ambitious businesses in Africa. Our promise to our customers is that, beyond providing an amazing payments experience, we'll help their businesses grow. This is a HUGE promise the entire company is committed to, and Product Specialists are key drivers of that promise. You'll be entrusted with a portfolio of some of our fastest-growing customers from numerous different sectors, and your primary responsibility will be to help these companies meet their most important business objectives. You'll own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions.
    • You'll dive deep into Paystack's massive proprietary database to uncover market trends and translate them into actionable recommendations. We process over 25% of all online transactions in Nigeria, which gives us a granular understanding of what's happening across multiple different industries. We're looking for a teammate with a natural aptitude for identifying patterns and developing insights from this valuable dataset. We're also looking for a teammate who delights in learning everything there is to know about entire sectors. To best support your portfolio of assigned companies, you'll need a deep understanding of their specific business as well as their broader industry. You'll research the various sectors within which your portfolio companies operate to inform your recommendations for how your companies can thrive.
    • The ideal Product Specialist at Paystack is analytical, curious, and above all profoundly empathetic. Running a business can be brutal, and you'll see your portfolio companies at both their best and their worst. The best Product Specialists are invaluable advisors to the companies in their portfolio, as well as relentless advocates. This is one of the reasons why we love speaking to entrepreneurs for this role. We find that entrepreneurs bring a high degree of natural empathy to the Product Specialist role, because they have an instinctive understanding of the heady highs and crushing lows of being a business owner.
    • Product Specialists work with literally every team at Paystack. You'll serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for our merchants and their customers. You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
    • You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career. Come and join us as we solve some of the biggest problems facing African businesses.
    • This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

    What will you be doing? You will

    • Build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage Paystack's powerful product suite to meet their business objectives
    • Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
    • Analyse internal and external datasets to glean insights for various uses
    • Solve tricky tier 2 support issues which are escalated by the support team
    • Represent Paystack at industry events, fairs, webinars, and demos
    • Serve on one or more Product teams, using your insights from the field to inform product prioritization and product development

    What does it take to succeed in this role? You

    • Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language
    • Have experience in a client-facing role, preferably at a technology company, with a track record of top performance
    • Are able to analyse large amounts of data, identify useful patterns, and make recommendations based on your observations
    • Have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customer’s businesses
    • Are obsessively curious about how businesses work in different sectors. You're the kind of person who reads earnings reports for fun, or who, when you go to a new restaurant, idly wonder how many plates they serve a day
    • Possess strong presentation and stakeholder management skills
    • Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
    • Are perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack and able to leverage your understanding to help customers achieve their goals. A Product Specialist understands the Paystack product better than anyone else at the company
    • Understand and value the importance of following up: either with members of the Paystack team on behalf of customers, or with customers to assure them that their issue is being worked on

    While this is NOT strictly required, it would be a plus if you:

    • Have previously worked at fast-growing internet startups
    • Have experience working with payments systems in Africa
    • Have an analytics or research background
    • Have experience with SQL or Excel, or have a willingness/aptitude to learn

    Benefits

    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    go to method of application »

    Customer Support Representative

     

    Are you fluent in both English and French?

    • We have a different Customer Support Rep role open specifically for team members who're fluent in both English and French! If you speak both languages, please DO NOT apply on this page. Instead, kindly apply Here.
    • If you don't speak French, please continue and apply on this page.

    About the Customer Support Representative Role

    • As a Customer Service Representative at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
    • We're looking for articulate recent graduates who're curious, empathetic, and kind, and who're looking to launch their career at a fast-growing tech startup that cares deeply about personal and professional development. You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
    • Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.
    • Paystack is one of the largest payments companies in Nigeria (with plans to expand across Africa), so as a member of the team, you'll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within Nigeria and across the continent.
    • This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

    What will you be doing?
    You will:

    • Solve problems for Paystack merchants and our merchants' customers via email, phone, live chat, social media, and in person
    • Process routine merchant requests such as business activation requests
    • Work with assigned Product Teams to deeply understand and improve some aspect of Paystack's suite of products
    • Update the self-serve Help Desk knowledge base so that merchant's can get answers quickly
    • Escalate transaction issues to and liaise with external partners such as banks for resolution
    • Support Key Account Managers to meet the needs of our largest merchants
    • Highlight ideas on how to improve the product and better serve businesses and their customers
    • Represent Paystack at self-hosted and external events

    What does it take to succeed in this role?
    You:

    • Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language
    • Have an endless capacity for patience and calm, even when everyone around you is freaking out
    • Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
    • Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
    • Are interested in learning all you can about how to provide world-class customer support
    • Love to do the work to solve complex issues when the answers are not readily available

    Benefits

    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    go to method of application »

    Technical Product Specialist

     

    About the Technical Product Specialist Role

    • As a Technical Product Specialist at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
    • We're looking for developer-entrepreneurs and technical business owners to join the Growth team at Paystack as Technical Product Specialists.
    • Every day, hundreds of developers log into Paystack. Whether they're building a mobile app, finishing a new WordPress plugin, or looking to add digital payments to a massive enterprise solution, they all share a common goal — using Paystack's API to solve business problems.
    • Developers are one of the most important groups in Paystack's community of partners, and as the Technical Product Specialist, you'll own our developer relations and give Paystack developers the superpowers they need to build amazing products.
    • We're looking for a new teammate who loves both code and commerce. You enjoy listening closely to business owners to understand their needs, and then working with software engineers to meet ambitious goals with Paystack's powerful product suite.
    • As a Technical Product Specialist, no two days are the same. One moment you'll be providing technical support to a tiny startup, the next moment, you'll be advising some of Africa's largest businesses about how to harness the power of the Paystack product suite to accelerate their revenue, and the moment after that, you might be in a brainstorm session with one of Paystack's four product teams as they plan for the next sprint.
    • You'll work with every team at Paystack, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for merchants and their customers. You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
    • And you’ll do all this while working closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
    • This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

    What you'll be doing

    • Manage end to end integration guidance for technical teams of various skill levels — from beginner coders to enterprise development teams
    • Pair with Product Specialists to act as the the relationship management team for Paystack's most critical partner relationships, including Key Merchants. You'll serve as a technical strategist, helping key accounts understand how to use Paystack's powerful product suite to meet their business goals.
    • Respond to inbound technical support requests from both Key Accounts and general customer base via our support channels, including email, Slack, phone, and walk-ins
    • Update the Paystack Developer Documentation to ensure that the information remains accurate as the product and company policy evolves
    • Scope, build, and maintain custom applications for internal use or for partners
    • Develop and maintain plugins that allow merchants to integrate with Paystack in seconds, and also manage relationships with third party plugin developers to ensure their plugins are always up to date
    • Act as a developer advocate and community organizer for our developer community. This will include representing Paystack at developer events, organizing trainings, and more
    • Partner with the Sales team to provide technical insight during discussions with prospects
    • Work with the media and marketing team to create customer education content in the form of blog posts, webinars, podcasts, and more
    • Provide data for the relationship management and sales teams
    • Join one of Paystack's product teams to provide insight and context as products are being scoped and developed. You'll serve as a strong advocate for the customer and provide the merchant perspective as product strategy is discussed

    What it takes to succeed at this role

    • You have a decent understanding of at least two of the programming languages we interact with most often: PHP, Javascript, C#, or Java
    • You have a decent understanding of technical concepts such as data structures, REST API, cookies, SQL queries, and recursion
    • You can communicate simply and clearly in speech and in writing - in English - with both technical and non-technical audiences
    • You enjoy learning about new business models and genuinely enjoy discussing the operational aspects of a project. You have strong empathy for business owners
    • You're a product thinker, and are constantly looking out for the ways in which companies in different industries use technology to solve problems
    • You're a positive, naturally optimistic team player who values learning and personal development
    • You're able to remain patient and calm under even the most high-pressure situations, such as when dealing with difficult customers
    • You have strong interest in developer advocacy and community engagement, and you derive a lot of joy from teaching and sharing knowledge. You love being an amplifier and a catalyst for other people

    While this is not a requirement, it would be a plus if you

    • Have experience with native iOS and Android development
    • Have experience developing extensions for Magento and Magento 2
    • Have experience building or maintaining plugins and libraries
    • Have previously worked at fast-growing internet startups
    • Have experience working with payments systems in Africa
    • Have previous experience in customer-facing roles
    • Are a current or former business owner yourself

    Benefits

    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    Method of Application

    Use the link(s) below to apply on company website.

    Application Instructions - Read carefully!

    • To apply, click the "Apply for this job" button
    • Complete all the required questions
    • After you submit this application form, you'll receive an email with a link to an online aptitude test.
    • Please complete the aptitude test as soon as possible. Your application will not be considered complete until the aptitude test is submitted.
    • Questions? Please send an email to careers@paystack.com, addressed to Emmanuel Quartey.

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