Latest Job Vacancies at Ericsson Nigeria

Req ID: 276877
Location: Lagos, Nigeria
Categories: Consulting and System Integration, Information Technology

Job Summary

• We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
• The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
• Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

Job Responsibilities

• Customer Issue handling
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring

Key Qualifications

• Education: Min. Bachelor's Degree in Engineering (telecom, IT) or Equivalent
• Min years of experience: 6-9 years
• Domain experience: Ericsson Charging System, SDP, CCN, OCC, Experience on Virtualized Environment is a plus
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Applying expertise & technology.

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Req ID: 276103
Location: Lagos, Nigeria
Category: Information Technology

Job Summary

• We are now looking for a Solution Architect, who will be responsible for analyzing, designing and developing commercially viable end-to-end technical solutions for the customers.
• In this role, you will also be accountable for providing profitable business for Ericsson by translating customer needs, and technology opportunities into detailed technical offering, solutions and proposals.

Responsibilities

• Scope, define and design solution offerings; driving end-to-end technical solutions
• Analyze customer technology, define business requirements, and participate in risk analysis
• Work with core team on list of potential activities and solutions
• Develop technical presentations and proposals, and perform customer presentations
• Support deployment of solution
• Provide feedback to R&D
• Participate in knowledge transfer, documentation, and information sharing
• Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

Key Qualifications

• Education: Bachelor of Engineering in Computer Science OR Electrical
• Minimum years of experience: 8 to 10 years
• Domain experience: Circuit Switch Core (CS Core).
• Experience from technical job roles is required, e.g. experience from work as a Solution Architect or Solution Development.