Career Opportunities at Stanbic IBTC Bank

Job ID: 38774
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• The Team Lead supervises and follow-up with team members in ensuring effective and efficient processing of all benefits transactions to eligible clients, analysis of payments and rendition of periodic reports on benefits transaction activities.
• The Team Lead ensures strict adherence to policies and regulations whilst carrying out reviews and checks for accuracy and timeliness of benefits payments and other assigned deliverables.

Key Responsibilities/Accountabilities
Ensuring accurate and timely benefits payments to clients:

• Ensuring timely and accurate processing of benefits payments as approved by the regulatory body or as instructed by relevant Fund Sponsors in line with Fund’s operational documents.
• Oversight for the effective execution of documented follow-up procedures for eligible clients with accrued rights who are yet to apply for their benefits
• Effective monitoring to ensure benefits transaction requests are duly tracked for resolution and no instruction is omitted or delayed

Ensuring continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards:

• Ensuring personal development to improve capabilities and up-to-date knowledge of operational guidelines, policies and regulations
• Coaching of team members to ensure improved capabilities and up-to-date knowledge of operational guidelines, policies and regulations

Manage and drive expected business conduct and culture in teams:

• Ensuring the company’s core values are adhered at all times
• Delivers on all business strategies
• Achievement of satisfactory audit reviews on assigned Funds under management (internal and external audits)
• Achievement of assigned sales target

Internal & External Relationships
Business area: Stanbic IBTC Pensions Other Units within the business area:

• Description or examples: Maintain close contact with all internal stakeholders within Stanbic IBTC Pensions to ensure achievement of overall business objectives

Role type of external contact: Regulator Manage the relationship:

• Description or examples: Attending to regulatory requests, attending benefits related trainings organised by regulator and corresponding on benefits related transactions.

Role type of external contact: Customers Provide customer service:

• Description or examples: Gets customers for the business and processes all clients benefits payment

Role type of external contact: External Auditors Manage the relationship:

• Description or examples: Work with external auditors auditing the various Funds under management to provide required documentation and supports (benefits related) needed to form their audit opinion

Preferred Qualifications and Experience
Qualifications:

• First Degree Field of Study - B.Sc. (Any discipline)
• Professional certification is an added advantage

Experience:

• Wealth Management Benefits Administration
• 5-7 Years Experience in a financial service environment with at least 3years in back-office operations and with some form of supervisory responsibility.
• General knowledge of the pension industry is also vital.

Knowledge/Technical Skills/Expertise
Processing/ Payment processing:

• The ability to drive the execution of various benefits management processes within required timeline and accuracy.

Client Engagement/Industry knowledge:

• Expertise on the specific industry (pension industry) that is covered by the role.

Planning/Operational Planning:

• The ability to translate the organisation's vision and long term goals into medium and short term deliverables.

Processing:

• The ability to process complex transactions or client requests where standard operating procedures do not cover the type of activity.

go to method of application »

Job ID: 38779
Location: Lagos Island
Job Sector: Banking

Job Purpose

• The holder is responsible for ensuring that users Network, Local Area Network, Wide Area Network and IP Phones issues are attended to promptly and within SLA.
• S/He is to provide network and voice support for Stanbic IBTC Pension Managers Limited offices nationwide.
• S/He is responsible for administering the company’s Internet access, maintain integrity of the network, administer and maintain Contact Center Applications.

Key Responsibilities/Accountabilities
Local Area Network/ Wide Area Network Management:

• Ensure 99% Availability of WAN Links to Regional Offices
• Ensure that data links’ latencies are maintained below agreed thresholds (<30ms for Metro Links and <70ms for Upcountry data links).
• Perform periodic (at least bi-annually) review of Network Architecture to accommodate new Links and network devices.
• Establishment of WAN links to newly opened branches to facilitate operations take off.
• Maintenance of VLAN configuration on Company switches.
• Ensure that quarterly network maintenance is carried out as at when due and all identified issues are resolved timely.

Voice and Communication Network Management:

• Maintenance, Administration and Installation of IP Phones, Conference Phones and Softphones company-wide.
• Maintenance of Voice Gateway, Call Manager and Cisco Unity Server.
• Administration of IPCC Calls backed up and up-to-date.
• Administration of all Contact Centre Applications e.g IVR.
• Spool and send PBB Softphone Reports to Head, IT Infrastructure on a monthly bases.
• Troubleshoot and resolve promptly all Softphone issues.

Business Continuity Management (BCM):

• Ensure the availability of Datalinks at Disaster Recovery site to all branch locations during BCM exercise for use by Staff in Regional Offices. Configure routes to DR site and revert same back to Production after the DR exercise.
• Maintenance of proper documentation of procedures to be undertaken when DR has been invoked by BCM Coordinator and ensure that this procedure is updated regularly when changes occur.

Internet Link Management:

• Administration of Company's Internet.
• Ensure that Internet access is available to staff and clients in a controlled manner.
• Escalate issues on Internet access to relevant ISP for prompt resolution within agreed SLA and apply penalty where the ISP defaults.
• Availability of documentation for all Internet and data Links (Bandwidth size, link type, other Link details etc) and ensure that these are kept up-to-date.
• Ensure prompt payment for Internet and Data Links.

Masts Management:

• Ensure appropriate Mast type is installed for Office Locations and necessary permit obtained where applicable.
• Ensure regular Maintenance of all location Masts.
• Ensure payment of Permits for installed Masts and their renewals are carried out as at when due.
• Recommend to Head, IT Infrastructure Masts that are due for decommissioning due to old age.

Internal & External Relationships:

• Business area: Wealth Business Heads of Departments and BUs
• Nature of relationship: Provide a service to them
• Sphere of influence: Limited to their department only
• Description or examples: Maintain close contact with all internal stakeholders within the Wealth
• Business area: Group Stanbic IBTC IT Security and Infrastructure
• Nature of relationship: Provide and receive a service
• Sphere of influence: Limited to their department only
• Role type of external contact: Service Providers and Vendors
• Nature of relationship: Manage the relationship
• Description or examples: Obtain Services from them

Preferred Qualification and Experience
Qualification:

• First Degree Field of Study - B.Sc. (Any discipline)
• Professional Qualification is also an advantage - ACA, CIMA

Experience:

• Business Support, Independent Assurance
• 3-4 years Experience.
• Ability to understand end to end service delivery for maximum benefit to client & business

Knowledge/Technical Skills/Expertise
Client Knowledge:

• Knowledge of the clients, their names, requirements, history of relationship and key relationship issues.

Client Retention:

• Ability to retain existing customers or clients; diagnose their needs and present product feature and benefits to retain their business.

Customer understanding:

• The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position...

Client Cross and Up-Selling:

• Ability to assess client current product utilisation, client changing requirements with ability to up-sell, cross sell, advise product changes.

go to method of application »

Job ID: 38736
Location: Ibadan, Oyo
Job Sector: Banking
Job Sector: Financial Services

Job Purpose

• Provide a professional and quality work in respect of general operational administration of the bank.

Key Responsibilities/Accountabilities
Manage the General Office Administration in the Region:

• Organizes and carries out maintenance duties to ensure the general upkeep and maintenance of the Regional Office.
• Supervises and coordinates the Regional Support staff
• Ensure arrangements are made for dealing with emergencies which may occur outside of normal work hours.
• Ensure there is high quality and timely administrative services to ensure the smooth running of operations are delivered across the region.
• Assists in operational manual procedures and ensures that there are adequate systems for monitoring compliance to these
• Ensure that all resources in given space (financial and material) allocated are managed and accounted for.
• Resolve other processes such as signage, CCTV and security, etc
• Ensure routine inspection of the Regional Office’s premises and operations

Ensure the Head office receives timely and effective advice on administration related issues, including:

• Plumbing and Electrical maintenance and repairs
• Maintenance and repair of window and door furniture and fittings
• Daily Generator Maintenance and Diesel Supervision etc
• Space Management Painting

Efficient Vendor and Supplier Management:

• Negotiate with contractors/vendors to ensure best value for money.
• Monitor vendors’ activities to ensure that services are provided within the specified service levels
• Process payment for services quickly and efficiently.
• Ensure effective customer relationship management with colleagues and vendors

Manages Fleet in the Region:

• Arrange official domestic and Inter-city transportation for visitors, which include Pick-up and drop off for certain staff visits and advise other staff on safe transport measures within the state.
• Ensure maximum availability of fleet and plant for operational teams.
• Ensure that Admin drivers receive adequate instruction/supervision and training for them to carry out their duties competently and safely.
• Ensure that accidents/incidents involving team members are reported and investigated
• Supervises mail room officers and couriers
• Maintains and manages store in the location

External & Internal Relationships:

• Wealth Business and EXCOs; Heads of Departments and BUs
• Nature of relationship: Provide and receive a service
• Sphere of influence: Limited to their department only
• Description or examples: Maintain close contact with all internal stakeholders within the Wealth sectors

GRES and Procurement BU heads in Stanbic IBTC:

• Nature of relationship: Provide a service to them
• Sphere of influence: Impact the whole Group
• Description or examples: Service rendering in administrative functions in accordance with laid down process

Vendors:

• Nature of relationship: Manage the relationship
• Description or examples: Ensures quality in service delivery

Preferred Qualification and Experience

• First Degree in any Field of Study - Economics, Engineering, Architecture, Management and Accounting etc
• Master Degree  in any Field of Study
• ISO 2007 Certification, General knowledge of Nigerian pension and banking markets, HSE certification, SAP super user as well as the regulatory and corporate governance frameworks; General Financial/Accounting knowledge

Experience Required:

• Procurement (Supplier Relationship Management)
• Up to 2 years of Procurement, Sourcing, Supplier Relationship Management experience
• Real Estate Management (Building Project Management and Facility Management)
• Up to 2 years of Corporate Real Estate, Engineering, Building Project Management, Facility management experience
• Support Services (Business Support)

Knowledge/Technical Skills/Expertise
Business Administration Skills:

• Competency Description: The ability to coordinate multiple adminstrative activities in to enable the efficient operations of a department.

Data Management:

• Competency Description: The ability to effectively and efficiently manage business related data in an accurate manner, through the application of various technologies Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Written Communication:

• Competency Description: Ability to express ideas by means of clear and effective writing, in order to support professional communication internally within the Bank and externally.

Office Logistics:

• Competency Description: The ability to plan office space and engage with the relevant functions to make changes to floorplans or equipment. Proficiency Level: BASIC - Applies elementary concepts to develop activities under supervision.

go to method of application »

Job ID: 38776
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• Internal Audit officer provides an independent, objective assurance and consulting activity designed to add value and improve organisation’s operations
• Internal Audit officer helps the organisation accomplish its objectives by carrying out review of the existing controls and procedure in a systematic, discipline approach to evaluate and improve the effectiveness of risk management, control, and governance processes
• Internal Audit officer provides an independent, objective assurance and consulting activity designed to add value and improve organisation’s operations
• Internal Audit officer helps the organisation accomplish its objectives by carrying out review of the existing controls and procedure in a systematic, discipline approach to evaluate and improve the effectiveness of risk management, control, and governance processes

Key Responsibilities
Review Risk and Control Management over operations’ effectiveness and financial reliability:

• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management and audit committee
• Document process and prepare audit findings memorandum
• Determine internal audit scope and develop annual plans
• Implementation of audit plan
• Drive prompt resolution of audit issues raised
• Carry out risk assessment
• Implementation of feedback from Board Audit Committee and any other relevant Board Committee
• Management of external auditor activities.
• Drive compliance with Tax regulations
• Manage third party contractors including forensic accounting and auditing firms.
• Year on year improvement in external survey rating reports

Monitor continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards:

• Act as an objective source of independent advice to ensure validity, legality and goal achievement
• Ensure increased level of corporate and regulatory compliance.

Report to Head Internal Audit:

•  Maintain open communication with Head Internal Audit
• Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc
• Conduct follow up audits to monitor management’s interventions

Manage all Investigations as directed by Senior Management:

• Ensure that the company’s core values are adhered.
• Adhere to acceptable business culture and reputation

Delivers on all business strategies.

• Carries out proper engagements for fact finding
• Creates awareness on risks and conducts
• Provide value add recommendations

Internal & External Relationships

Wealth Business and EXCOs - Heads of Departments and BUs:

• Description or examples: Maintain close contact with all internal stakeholders within the Wealth sectors and GIA

Group - BU heads in Stanbic IBTC and GIA:

• Description or examples: Approval and contribution to Policies

Role type of external contact: Regulator:

• Nature of relationship: Manage the relationship
• Description or examples: Contributes to industry initiatives like training

Role type of external contact: Customers:

• Nature of relationship: Manage the relationship
• Description or examples: Gets customers for the business and assists in managing some and difficult situations

Preferred Qualification and Experience
Qualification:

• First Degree Field of Study - Auditing and Financial Management
• Other qualifications, certifications or professional memberships - Advanced/Professional Degree or Professional Qualification/Certification in Accountancy/Accounting such as ACCA/ACA/CIA/CISA/CFE

Experience:
Independent Assurance - Internal Audit and Controls:

• 2-3 years experience in internal audit and control experience

Wealth Management - Client Services & Relationship Management:

• 1-2 Years Experience Description

Risk Management - Investigations:

• 1-2 years investigation experience

Information Technology - ICT Audit:

• Ability to manage IT related audit and investigation

Business Support - Transactional Products:

• 1-2 Years Experience and understanding of operational transactions and improve over all experience

Knowledge/Technical Skills/Expertise
Audit Process:

• The ability to develop control improvements required to mitigate the risks or control failures identified during internal audit reviews.

Control Evaluation:

• Knowledge of standards required in managerial and financial auditing, to identify exceptions to control procedures and standards, and develop specific solutions or recommendations.

Investigative Auditing:

• The ability to conduct investigations and gather evidence where cases of fraud (internal or external) are reported or suspected.

Risk Management:

• The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply