Server Administrator - SIPML at Stanbic IBTC

Job ID: 38779
Location: Lagos Island
Job Sector: Banking

Job Purpose

• The holder is responsible for ensuring that users Network, Local Area Network, Wide Area Network and IP Phones issues are attended to promptly and within SLA.
• S/He is to provide network and voice support for Stanbic IBTC Pension Managers Limited offices nationwide.
• S/He is responsible for administering the company’s Internet access, maintain integrity of the network, administer and maintain Contact Center Applications.

Key Responsibilities/Accountabilities
Local Area Network/ Wide Area Network Management:

• Ensure 99% Availability of WAN Links to Regional Offices
• Ensure that data links’ latencies are maintained below agreed thresholds (<30ms for Metro Links and <70ms for Upcountry data links).
• Perform periodic (at least bi-annually) review of Network Architecture to accommodate new Links and network devices.
• Establishment of WAN links to newly opened branches to facilitate operations take off.
• Maintenance of VLAN configuration on Company switches.
• Ensure that quarterly network maintenance is carried out as at when due and all identified issues are resolved timely.

Voice and Communication Network Management:

• Maintenance, Administration and Installation of IP Phones, Conference Phones and Softphones company-wide.
• Maintenance of Voice Gateway, Call Manager and Cisco Unity Server.
• Administration of IPCC Calls backed up and up-to-date.
• Administration of all Contact Centre Applications e.g IVR.
• Spool and send PBB Softphone Reports to Head, IT Infrastructure on a monthly bases.
• Troubleshoot and resolve promptly all Softphone issues.

Business Continuity Management (BCM):

• Ensure the availability of Datalinks at Disaster Recovery site to all branch locations during BCM exercise for use by Staff in Regional Offices. Configure routes to DR site and revert same back to Production after the DR exercise.
• Maintenance of proper documentation of procedures to be undertaken when DR has been invoked by BCM Coordinator and ensure that this procedure is updated regularly when changes occur.

Internet Link Management:

• Administration of Company's Internet.
• Ensure that Internet access is available to staff and clients in a controlled manner.
• Escalate issues on Internet access to relevant ISP for prompt resolution within agreed SLA and apply penalty where the ISP defaults.
• Availability of documentation for all Internet and data Links (Bandwidth size, link type, other Link details etc) and ensure that these are kept up-to-date.
• Ensure prompt payment for Internet and Data Links.

Masts Management:

• Ensure appropriate Mast type is installed for Office Locations and necessary permit obtained where applicable.
• Ensure regular Maintenance of all location Masts.
• Ensure payment of Permits for installed Masts and their renewals are carried out as at when due.
• Recommend to Head, IT Infrastructure Masts that are due for decommissioning due to old age.

Internal & External Relationships:

• Business area: Wealth Business Heads of Departments and BUs
• Nature of relationship: Provide a service to them
• Sphere of influence: Limited to their department only
• Description or examples: Maintain close contact with all internal stakeholders within the Wealth
• Business area: Group Stanbic IBTC IT Security and Infrastructure
• Nature of relationship: Provide and receive a service
• Sphere of influence: Limited to their department only
• Role type of external contact: Service Providers and Vendors
• Nature of relationship: Manage the relationship
• Description or examples: Obtain Services from them

Preferred Qualification and Experience
Qualification:

• First Degree Field of Study - B.Sc. (Any discipline)
• Professional Qualification is also an advantage - ACA, CIMA

Experience:

• Business Support, Independent Assurance
• 3-4 years Experience.
• Ability to understand end to end service delivery for maximum benefit to client & business

Knowledge/Technical Skills/Expertise
Client Knowledge:

• Knowledge of the clients, their names, requirements, history of relationship and key relationship issues.

Client Retention:

• Ability to retain existing customers or clients; diagnose their needs and present product feature and benefits to retain their business.

Customer understanding:

• The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position...

Client Cross and Up-Selling:

• Ability to assess client current product utilisation, client changing requirements with ability to up-sell, cross sell, advise product changes.