Team Lead, Retiree Benefit (SIPML) at Stanbic IBTC

Job ID: 38774
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• The Team Lead supervises and follow-up with team members in ensuring effective and efficient processing of all benefits transactions to eligible clients, analysis of payments and rendition of periodic reports on benefits transaction activities.
• The Team Lead ensures strict adherence to policies and regulations whilst carrying out reviews and checks for accuracy and timeliness of benefits payments and other assigned deliverables.

Key Responsibilities/Accountabilities
Ensuring accurate and timely benefits payments to clients:

• Ensuring timely and accurate processing of benefits payments as approved by the regulatory body or as instructed by relevant Fund Sponsors in line with Fund’s operational documents.
• Oversight for the effective execution of documented follow-up procedures for eligible clients with accrued rights who are yet to apply for their benefits
• Effective monitoring to ensure benefits transaction requests are duly tracked for resolution and no instruction is omitted or delayed

Ensuring continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards:

• Ensuring personal development to improve capabilities and up-to-date knowledge of operational guidelines, policies and regulations
• Coaching of team members to ensure improved capabilities and up-to-date knowledge of operational guidelines, policies and regulations

Manage and drive expected business conduct and culture in teams:

• Ensuring the company’s core values are adhered at all times
• Delivers on all business strategies
• Achievement of satisfactory audit reviews on assigned Funds under management (internal and external audits)
• Achievement of assigned sales target

Internal & External Relationships
Business area: Stanbic IBTC Pensions Other Units within the business area:

• Description or examples: Maintain close contact with all internal stakeholders within Stanbic IBTC Pensions to ensure achievement of overall business objectives

Role type of external contact: Regulator Manage the relationship:

• Description or examples: Attending to regulatory requests, attending benefits related trainings organised by regulator and corresponding on benefits related transactions.

Role type of external contact: Customers Provide customer service:

• Description or examples: Gets customers for the business and processes all clients benefits payment

Role type of external contact: External Auditors Manage the relationship:

• Description or examples: Work with external auditors auditing the various Funds under management to provide required documentation and supports (benefits related) needed to form their audit opinion

Preferred Qualifications and Experience
Qualifications:

• First Degree Field of Study - B.Sc. (Any discipline)
• Professional certification is an added advantage

Experience:

• Wealth Management Benefits Administration
• 5-7 Years Experience in a financial service environment with at least 3years in back-office operations and with some form of supervisory responsibility.
• General knowledge of the pension industry is also vital.

Knowledge/Technical Skills/Expertise
Processing/ Payment processing:

• The ability to drive the execution of various benefits management processes within required timeline and accuracy.

Client Engagement/Industry knowledge:

• Expertise on the specific industry (pension industry) that is covered by the role.

Planning/Operational Planning:

• The ability to translate the organisation's vision and long term goals into medium and short term deliverables.

Processing:

• The ability to process complex transactions or client requests where standard operating procedures do not cover the type of activity.