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Launched in March 2011, DealDey features a daily deal on the best things to do, see, eat, and buy in Lagos and Abuja. DealDey is an easy and fun way to get fantastic deals on great experiences. At DealDey we support local businesses and in return they support consumers with good savings! We want to create a "Win-Win" scenario each and every day for...
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Purpose of the Job
To act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The goal is to ensure excellent service standards and maintain high customer satisfaction.
Principal Duties and Responsibilities
- Communicate courteously with customers via telephone, email, letter and face to face.
- Attend to a large amount of inbound calls and/or emails, chat or social channels in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Stay abreast of all sales and return policies and special promotions run by the organization from time to time.
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions in a comprehensible way.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Follow communication “scripts” when handling different topics.
- Seize opportunities to upsell products when they arise.
- Meet personal/team qualitative and quantitative targets.
Qualification and Experience
- First degree in any discipline
- Minimum of one year graduate experience
Required Competencies and Skills
- Proficiency in Microsoft Office tools
- Written & Verbal Communication Skills
- Emotional intelligence
- People Management Skills
- Customer Focus
- Attention to Detail
- Time Management Skills
- Teamwork
Key Performance Indicators
- Percentage of complaints resolved within stipulated response time
- Percentage of calls answered within 5 seconds
- Percentage of time spent on each call
- Percentage of email inquiries responded within specified timeframe
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PURPOSE OF THE JOB
Provide support to the finance department by managing daily accounting tasks such as preparing financial statements and reporting. The goal of the job is to contribute to the overall efficient operation of the department and help the company be fully aware of its financial condition.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Post and process journal entries to ensure all business transactions are recorded.
- Handle accounts receivable and issue invoices.
- Handle accounts payable and perform reconciliations.
- Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines.
- Assist with reviewing of expenses, payroll records etc. as assigned.
- Update financial data in databases to ensure that information will be accurate and immediately available when needed.
- Prepare and submit weekly/monthly reports.
- Assist senior accountants in the preparation of monthly/yearly closings.
- Assist with other accounting tasks as assigned.
QUALIFICATION AND EXPERIENCE
- First degree in Accounting, Banking & Finance or any relevant discipline
- Professional accounting qualification (i.e., ACA, ACCA or Equivalent)
- Minimum of 2 years post NYSC experience in a retail environment preferably
REQUIRED COMPETENCIES AND SKILLS
- Knowledge, understanding and experience of accounting concepts, principles and practices regarding budgeting and management accounting
- Knowledge of e-commerce operating model
- Proficiency in the use of Microsoft Office tools
- Knowledge and use of accounting packages
- Report writing and presentation
- Communication
- Interpersonal
- Problem solving
- Attention to detail
KEY PERFORMANCE INDICATORS
- 0-5% error rate in daily transaction postings
- Average time to process invoices on approved transactions
- Bills payment error rate - number of supplier inquiries & complaints
- Timeliness and accuracy of reports
- Compliance with corporate policies and procedures, and standard accounting practice
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Purpose of the Job
Create amazing user experiences on our website. Translate high-level requirements into interaction flows and artefacts, and transform them into beautiful, intuitive, and functional user interfaces.
Principal Duties and Responsibilities
- Collaborate with appropriate colleagues to define and implement innovative solutions for the product direction, visuals and experience.
- Execute all visual design stages from concept to final hand-off to developers.
- Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks.
- Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
- Present and defend designs and key milestone deliverables to line manager and executive level stakeholders.
- Conduct user research and evaluate user feedback.
- Establish and promote design guidelines, best practices and standards.
Qualification and Experience
- First degree in any discipline
- Minimum of 2 years UI design experience
- Proficiency in HTML, CSS, and JavaScript for rapid prototyping
- Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
Required Competencies and Skills
- Excellent visual design skills with sensitivity to user-system interaction
- Interpersonal Skills
- Problem Solving Skills
- Attention to Detail
- Analytical Skills
- Proficiency in Microsoft Office Tools
- Oral and Written Communication Skills
- Key Performance Indicators
- Turn Around Time on tasks
- % Task Completion Rate
- % of approved designs
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The Head of Marketing & Growth will manage the strategic and tactical direction of our marketing efforts to drive growth targets through strategic partnerships, data-driven marketing, demand generation campaigns and product positioning. He/She will also oversee social media, PPC, SEO, SEM, FB ads, e-mail marketing and will perform periodic analysis across all channels.
Principal Duties and Responsibilities
- Lead strategic decision making related to developing new partnerships and manage existing partnerships with other organisations and stakeholders.
- Overseeing implementation of marketing strategy - including campaigns, events, digital marketing, and PR.
- Working closely with the Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations.
- Guiding day to day activities of marketing team.
- Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
- Build and maintain our online and social media presence
- Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Identify new areas of e-Commerce opportunity beyond current organizational thinking for increasing sales
- Build strategic relationships and partner with key industry players, agencies and vendors
- Be in charge of marketing budget and allocate/invest funds wisely
- Essential Requirements: Minimum of 6-8 years similar experience
Required Competencies and Skills
- Demonstrable experience in building and managing strategic partnerships, leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.
- Experience with A/B and multivariate experiments
- Experience with digital analytics reporting tools
- Experience in setting up and optimizing Google Adwords campaigns
- Strong analytical skills with experience in social and digital analytics, including site traffic, conversion, spend, click-through rate, and more
- Revenue focused and has a broad skill set drawing from sales, marketing, operations, and business analytics
- Strong and disciplined project management and process improvement capabilities
- Prior experience in formulating and executing digital marketing strategies
- Exceptional work ethic, strategic vision, organizational skills and the ability to deliver results
- Excellent relationship management skills with ability to build rapport influence and deepen relationships with stakeholders, especially with Sales
- Entrepreneurial mind, result driven, and passionate
- Excellent communication skills
- Good taste, a sense of aesthetics and a love for great copy and witty communication
- Up-to-date with the latest trends and best practices in online marketing and measurement
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Reports To
Business Development Manager
Direct Reports
N/A
Purpose of the Job
This role is responsible for providing daily insights and support to the business. Working within the organisation to identify areas that need improving or updating, and finding solutions to problems using Business Intelligence tools to carry out intensive research and deep analysis. Investigating the company’s activities to make them more efficient, by testing systems and providing competitive commercial solutions. This may involve inventing new systems or revamping existing areas of the business.
Principal Duties and Responsibilities
- Provide periodic (daily, weekly, monthly) reporting on key business metrics, including but not limited to: site sales, traffic, conversion, orders, product performance, page views, time spent on website, cart to checkout to orders performance.
- Continuously improve site dashboards to ensure dashboards are reporting the most relevant Key Performance Indicators (KPI) in order to react / action site performance.
- Assist unit heads with daily functions, including, but not limited to; Data gathering to produce timely reports to drive business and marketing decisions.
- Work with unit heads and colleagues on ad-hoc projects as applicable.
- Maintain web analytics reporting and Dashboards.
- Assist business partners by proactively sharing knowledge, learnings, advising business partners on best ways to extract and use website data; helping identify key web metrics that measure the overall performance of the website.
- Analyzing trends and data to identify sales opportunities.
- Documenting any identified required changes, and communicating them to the relevant third parties/colleagues.
- Developing and implementing internal and external surveys and reports results.
- Developing and implement targeted surveys for the purpose of gathering market information.
- Utilize IT resources at an advanced level to create IT solutions, enabling the business to better meet its goals.
- Creating custom reports and generating standard reports for management and sales staff.
- Provided research based advice to the business.
Qualification and Experience
- First degree in any discipline
- Minimum of 3 years relevant experience
Required Competencies and Skills
Basic understanding of SQL
Analytical ability
- Creative imagination and problem solving.
- Research Skills
- Interpersonal Skills
- Written and Verbal Communication Skills
- Presentation Skills
- Planning & Organising Skills
- Problem solving Skills
- Attention to Detail
- Proficiency in Microsoft Office Tools
Key Performance Indicators
- Completeness (no missing data)
- Timeliness
- Absence of anomalies or outliers that would distort the results
- Conformance to business rules
- Conformance to valid values
- Accuracy
Method of Application
Interested Candidates whose experience and competencies match the job profile should send their resumes to jobs@dealdey.com with the job title as the job title.
This recruitment process will be completed within 2 weeks of the closing date of the advert. If you have not been contacted within this period, please assume on this occasion that you have been unsuccessful. Unfortunately, we are unable to offer feedback to candidates who have not been shortlisted for interviews.
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