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  • Posted: Jan 18, 2018
    Deadline: Not specified
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    eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry. In the last two years ...
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    Call Center Representative

    Responsibilities

    • Manage large amounts of inbound and outbound calls in a timely manner
    • Follow communication “scripts” when handling different topics
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call centre database in a comprehensible way
    • Frequently attend educational seminars to improve knowledge and performance level
    • Meet personal/team qualitative and quantitative targets

    Requirements

    • Previous experience in a customer support role
    • Track record of over-achieving quota
    • Must have Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • Must be Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively
    • High school degree

    Other Information

    • Career Growth: Call Centre Representative > Call Centre Supervisor > Cal Centre Manager
    • Salary: 25,000 Per month Basic
    • Other benefits: On Target Earning + More

    Method of Application

    Interested and qualified? Go to eRecruiter Nigeria on jobs.erecruiterafrica.com to apply

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