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  • Posted: May 15, 2017
    Deadline: May 22, 2017
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    Pcplanet.com is Nigeria’s leading online technology retailer committed to providing excellent shopping experience for tech-enthusiasts and mainstream e-shopper. We work relentlessly to ensure customer satisfaction by providing reliable decision making resources, unbeatable low pricing and super-fast delivery. Our highly valued customers get to enjoy no...
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    Customer Service Officer

    Job Description

    The Customer Service Officer will be the first point of contact for all our clients. she will attend to clients and assist them with their inquiries using every opportunity to sell our products and services. She will also receive phone calls, interacts with company's customers to pro reply emails and messages.

    Customer Sevice Officer interacts with company’s customers to provide them with information, address inquiries regarding products and services. Also, deals with and help resolve any customer complaints.

    • Manage large amounts of incoming calls.
    • Assist with placement of orders, refunds, or exchanges.
    • Take payment information and other pertinent information such as addresses and phone numbers of customers.
    • Handle product recalls/ Attempt to persuade the customer to reconsider cancellation.
    • Inform customers of deals and promotions.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time. limits; follow up to ensure resolution.
    • Follow communication procedures, guidelines and policies
    • Compile reports on overall customer satisfaction.

    Qualifications/ Requirements

    • Minimum of BSc or its equivalent
    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Familiarity with Microsoft office tools and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    go to method of application ยป

    Graphics Designer

    We looking for a Designer to design or create graphics to meet specific needs such as catalogue, newsletter, website, fliers, posters etc.

    Job Description:

    • Create designs, concepts and sample layouts based on knowledge of layout principles and esthetic design concepts.
    • Develop graphics and layouts for product illustrations, company logos, and Internet websites.
    • Use computer software to generate new images.
    • Prepare illustrations or rough sketches of material, discussing them with supervisors and making necessary changes.
    • Upload designs to relevant platforms including websites and content management systems.

    Key Competence:

    • Graphic designing skill. Able to use Adobe Photoshop and in-design
    • Strong written and communication skills
    • Demonstrable graphic design skills with a strong portfolio
    • Highly proficient in all design aspects
    • Ability to interact, communicate and present ideas
    • Possession of creative flair, versatility, conceptual/visual ability and originality
    • Strong tech skills with experience using Microsoft Office, Adobe Creative Suite and basic social media analytic tools.
    • Expert ability in Adobe Illustrator, Photoshop, CorelDraw, InDesign and Microsoft office skills are required.
    • Able to follow process of team and use initiative as needed

    Additional Requirement
    Ability to work long hours when required.

    Education and Experience:

    • Bachelor’s degree in a relevant field or its equivalent
    • Minimum of 2 years’ experience in a similar role.
    • Certification in Graphic Designs will be an added advantage.

    Method of Application

    Applicants should forward their CV's and Cover letters to: info@pcplanet.com, ayo@pcplanet.com using the job title as subject of the mail.

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