Customer Service Representatives at Possible & Affordable Solutions Limited

Job Description

• Respond to all customer inquiries regarding orders, billing inquiries and technical problems via email/ social media.
• Document all customer complaints as appropriate and escalate, according to established standard operating procedures.
• Review requests, contact customers to clarify requests, ensure all necessary information required to process requests are included and route such to the appropriate department.
• Must be familiar with Web and Social platforms support and various system applications.
• Rely on instructions and pre- established guidelines to perform the functions of the job.
• Work under immediate supervision; typically reports to a supervisor or manager.
• A certain degree of creativity and latitude is required.

Qualifications

• Minimum of OND
• Should possess excellent computer skills
• Should be very active on social media - Facebook, Twitter, Instagram etc
• Should possess excellent communication skills

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Job Description

• Manage large amounts of incoming calls.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers of customers.
• Handle product recalls/ Attempt to persuade customer to reconsider cancellation.
• Inform customers of deals and promotions.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies
• Compile reports on overall customer satisfaction

Qualifications/ Requirements

• Minimum of OND
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively