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  • Posted: May 4, 2017
    Deadline: May 12, 2017
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    We design, produce and sell FURNITURE of all kinds; home, office, hotel, boutique, interior solutions/decorations. We are concerned with functions and aesthetics. Mission Making luxury affordable Company Overview We provide complete home, office, hotel furnishing solution. We design furniture, do space planning, produce and supply furniture that...
    Read more about this company

     

    Customer Service Representative - Direct Sales

    Job Description

    • Manage large amounts of incoming calls.
    • Assist with placement of orders, refunds, or exchanges.
    • Take payment information and other pertinent information such as addresses and phone numbers of customers.
    • Handle product recalls/ Attempt to persuade customer to reconsider cancellation.
    • Inform customers of deals and promotions.
    • Work with the customer service manager to ensure proper customer service is being delivered.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Follow communication procedures, guidelines and policies
    • Compile reports on overall customer satisfaction

    Qualifications/ Requirements

    • Minimum of OND
    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    Method of Application

    Applicants should forward their CV's and Cover letters to: possibleandaffordable@gmail.com using the job title as subject of the mail.

    Note: Only candidates that meet our requirements will be contacted. Also, ONLY candidates residing in Lagos will be considered.

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