Customer Service Representative - e-Commerce at Possible and Affordable Solutions Limited

Job Description

• Respond to all customer inquiries regarding orders, billing inquiries and technical problems via email/ social media.
• Document all customer complaints as appropriate and escalate, according to established standard operating procedures.
• Review requests, contact customers to clarify requests, ensure all necessary information required to process requests are included and route such to the appropriate department.
• Must be familiar with Web and Social platforms support and various system applications.
• Rely on instructions and pre- established guidelines to perform the functions of the job.
• Work under immediate supervision; typically reports to a supervisor or manager.
• A certain degree of creativity and latitude is required.

Qualifications

• Minimum of OND
• Should possess excellent computer skills
• Should be very active on social media - Facebook, Twitter, Instagram etc
• Should possess excellent communication skills