Jobs at Rutotech International Limited

Job Description
Operational:

• Responsible to maintain HP BTO software bundle that is consist of different monitoring, ITSM and Business service management tools, assuring the integrity of the system by managing, tuning and ensuring optimal performance of the systems.
• Maintain the administration tasks of HP BTO Software bundles that is consist of (Operation Manager, Network Node Manager, network Automation, Storage Essentials, Service Manager, uCMDB, OMi and Business Service Manager) by ensuring the integrity of the following tasks completion
• Supervise the periodic maintenance of the system and, when necessary, request field service from system vendors.
• Maintain the operating integrity of the system by managing, tuning and ensuring optimal performance of the system and ensuring that all the components of the system are at the current patch levels in line with the Customer's Enterprise software Update Policy.
• Co-ordinate the archiving of data from disk to tape or other media and retrieval from archive
• Maintain periodic system backups and have HP Network Node Manager Experience
• Ability to fully administratively manage OMW system and ability to develop Operation manager policies to monitor non standard applications
• Ability to design and architect changes to OMW message stream and Experience working with OM agents.
• Experience with HP Business Process Monitor (BPM), Business Service Management (BSM), Network Automation, OMi, Storage Essentials (SE), uCMDB and Service Manager
• Familiarity and experience with ITIL and its processes,
• Ability to gather and understand business requirements and adapt technical solutions to business needs.
• Maintain a log of system problems and communicate them to operators and OEM's.
• Enable fast fault resolution and restoration time (Mean Time to Repair - MTTR) through accurate fault localization and notifications.
• Improve infrastructure-planning and business planning decisions by maintaining and analyzing past and present performance data.
• Identify capacity upgrades before performance degradations occur.
• Monitor quality of Service and send an alarm on any deterioration of Service.
• Monitor and send an alarm on integrity of in-scope Services.
• Maintain unified and integrated view of the end-to-end IT infrastructure, data center and Services.
• Application and business process configuration management.

Education and Experience

• HP BTO, SolarWinds technical experience is mandatory
• Must have done one implementation of either HP BTO or SolarWinds
• First degree or equivalent in a relevant discipline. Master’s degree is an advantage.
• Having experience with other monitoring and service management (Change management, Release management, Patch management, Incident and Problem Management) tools should also be there.
• Experience with any Business process monitoring and application performance monitoring tool would be good
• Should be able to learn new tools quickly
• Minimum of eight (8) years relevant work experience preferably in the Telecoms with at least three (3) years at supervisory position

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Job Summary

• Selected candidate will manage key function/s in IT Project Management Office.
• This role is for managing specific function/s in PMO domain as per the standard discipline in PMO methodology.
• Work in a cross functional team taking responsibility of managing the delivery of function in the program.
• Liaise with customer organization function and internal department leaders taking complete responsibility to deliver to fulfill all the requirement as stipulated in customer contract and adhering to Huawei company policies and processes.

Role

• Owner of THREE or more PMO function/s as designated by PMO Leader/Director, taking end to end responsibility to fulfill requirements:
  • Quality Management,
  • Risk Management,
  • Scope Management,
  • Contract Management,
  • Service Delivery Reporting (SLA Reporting)
  • Knowledge Management,
  • Document management,
  • Procurement/Resource/Assets Management,
  • Program communication management and Program Reporting
• Work in a cross functional organization in close coordination with relevant stakeholders to fulfill the PMO function/s in the assigned programs.
• Interact and communicate with customer as single point of contact for the designated PMO functions.
• Assist PMO leader/Director in implementation of Huawei’s IT projects-related governance framework, policies and procedures as laid down in contract and company processes

Responsibilities

• Liaise with customers Program Management Office (PMO) and Huawei IT delivery organization to establish, operate and run the assigned function/s as per PMO standards for IT Program.
• Capture, implement improvement activities from time to time based on learnings, audits and industry practices.
• Develop reporting dashboard, reports for the assigned function.
• Prepare reports as per defined intervals to all concerned stakeholders.
• Establish and maintain healthy work relationship with key internal and external stakeholders.
• Liaise with HQ Quality Assurance division to develop quality plans, quality reports for IT operations/ IT projects.
• Ensure compliance with industry benchmarked IT Program Management standards.
• Perform specific activities of the Annual IT plan as delegated by PMO Leader/Director.
• Provide leadership and guidance to subordinate team members and manage subordinates’ performance towards the achievement of overall team objectives.
• Assist PMO leader/Director in translating IT Governance and Quality strategy and plans into specific improvement programs/ projects.
• Additional responsibilities include assisting the PMO Director with defining, improving and updating the project management processes, standards and governance, assisting Managers on operations, projects by contributing to Quality Reviews, and co-ordinating activities in support of quality objectives.
• Perform any other duties as assigned by the PMO Leader/Director
• Keep abreast of global and local best practice as it relates to the unit’s activities.
• Attend team/departmental/customer meetings as required. Make meeting notes and action tracker.

Qualifications & Experience

• Minimum of five years (5-8 years) relevant experience in Project Management Office and its processes in IT/Telecom industry.
• Master's or Bachelor’s Degree in IT, Business Management or a related discipline preferred.
• ITIL v3 Foundation Certification Preferred.
• PMP Certified, Prince 2 Certified (desirable)
• Certification in project management is an added advantage.
• Experience of managing small projects, or exposure to the end to end project lifecycle, or managing substantial parts of the project lifecycle
• Experience of working within a structured project management framework.

Key Skills:

• Program Management professional skills with experience in at least three disciplines of Project/Program Management
• Knowledge and experience of Microsoft packages, including Microsoft Project, MS Office
• Experience in undertaking qualitative and quantitative risk analysis using Monte Carlos Simulation, PERT or equivalent software packages in large programs or portfolio of projects.
• Demonstrated skills at managing stakeholder groups, balancing relationships and business diplomacy while being assertive.
• Good multi-tasking skills with ability to work under pressure and strict deadlines.
• A strong customer centric approach, good communicator and team player.
• Experience of successful delivery in a challenging environment.
• Fluent in English