Tools Specialist at Rutotech International

Job Description
Operational:

• Responsible to maintain HP BTO software bundle that is consist of different monitoring, ITSM and Business service management tools, assuring the integrity of the system by managing, tuning and ensuring optimal performance of the systems.
• Maintain the administration tasks of HP BTO Software bundles that is consist of (Operation Manager, Network Node Manager, network Automation, Storage Essentials, Service Manager, uCMDB, OMi and Business Service Manager) by ensuring the integrity of the following tasks completion
• Supervise the periodic maintenance of the system and, when necessary, request field service from system vendors.
• Maintain the operating integrity of the system by managing, tuning and ensuring optimal performance of the system and ensuring that all the components of the system are at the current patch levels in line with the Customer's Enterprise software Update Policy.
• Co-ordinate the archiving of data from disk to tape or other media and retrieval from archive
• Maintain periodic system backups and have HP Network Node Manager Experience
• Ability to fully administratively manage OMW system and ability to develop Operation manager policies to monitor non standard applications
• Ability to design and architect changes to OMW message stream and Experience working with OM agents.
• Experience with HP Business Process Monitor (BPM), Business Service Management (BSM), Network Automation, OMi, Storage Essentials (SE), uCMDB and Service Manager
• Familiarity and experience with ITIL and its processes,
• Ability to gather and understand business requirements and adapt technical solutions to business needs.
• Maintain a log of system problems and communicate them to operators and OEM's.
• Enable fast fault resolution and restoration time (Mean Time to Repair - MTTR) through accurate fault localization and notifications.
• Improve infrastructure-planning and business planning decisions by maintaining and analyzing past and present performance data.
• Identify capacity upgrades before performance degradations occur.
• Monitor quality of Service and send an alarm on any deterioration of Service.
• Monitor and send an alarm on integrity of in-scope Services.
• Maintain unified and integrated view of the end-to-end IT infrastructure, data center and Services.
• Application and business process configuration management.

Education and Experience

• HP BTO, SolarWinds technical experience is mandatory
• Must have done one implementation of either HP BTO or SolarWinds
• First degree or equivalent in a relevant discipline. Master’s degree is an advantage.
• Having experience with other monitoring and service management (Change management, Release management, Patch management, Incident and Problem Management) tools should also be there.
• Experience with any Business process monitoring and application performance monitoring tool would be good
• Should be able to learn new tools quickly
• Minimum of eight (8) years relevant work experience preferably in the Telecoms with at least three (3) years at supervisory position