Merichem has an immediate need for a Customer Service Manager who will manage Merichem Caustic Services, Customer and Logistics Services department by creating a vision and instilling a culture of exceptional customer service. The Customer Service Manager will ensure all required business processes and resources are capable of delivering high standards in all aspects of customer service. This person will build and lead our team in improving customer focus by implementing, tracking, and communicating our performance against key performance indicators. Additionally, this position will interface with our suppliers and customers, sales staff, and logistics vendors to ensure that the supply chain model is properly managed and optimized on a daily basis. In doing so, this person shall be committed to improving service to our customers while building stronger relationships with strategic vendors. This person must understand and accept the priorities of the business and its customer and exhibit passion and perseverance in identifying and developing new supply chain models that align with the strategic requirements of the business.
2 years minimum of proven experience in leading successful customer service.
4-year business or industry related degree
Must have strong leadership, change management and negotiating skills.
Good soft skills.
Effective communicator and leader of change.
Develop an understanding of our supplier’s/customer’s needs and implement improvements in our supply chain workflows that meets our customer’s standards and enhances value for our customers/suppliers
Create an environment of trust, responsibility, & accountability.
Resolve conflicts by expanding people’s awareness and understanding of the situation and providing insight to resolution.
Develop, measure, and communicate customer service performance using key performance indicators.
Exhibit ethical behavior, confidentiality and maintain Merichem core values.
Use good judgment, both fair and objective
Must be willing to travel as required 10-15%
Able to be insurable under our company’s liability insurance policy
Send CV with job title as the subject of the email to: Merichem_hr@yahoo.com
Application closes within 2 weeks of this advert