• Customer Service Manager at Merichem

  • Posted on: 21 May, 2013 Deadline: 31 May, 2013
  • View Jobs in Healthcare / Medical View All Jobs at Merichem
  • Subscribe to free job alerts
  • Merichem has an immediate need for a Customer Service Manager who will manage Merichem Caustic Services, Customer and Logistics Services department by creating a vision and instilling a culture of exceptional customer service.  The Customer Service Manager will ensure all required business processes and resources are capable of delivering high standards in all aspects of customer service. This person will build and lead our team in improving customer focus by implementing, tracking, and communicating our performance against key performance indicators. Additionally, this position will interface with our suppliers and customers, sales staff, and logistics vendors to ensure that the supply chain model is properly managed and optimized on a daily basis.  In doing so, this person shall be committed to improving service to our customers   while building stronger relationships with strategic vendors.  This person must understand and accept the priorities of the business and its customer and exhibit passion and perseverance in identifying and developing new supply chain models that align with the strategic requirements of the business.

    Customer Service Manager

     

    REQUIREMENTS

    EXPERIENCE REQUIRED:
    2 years minimum of proven experience in leading successful customer service.
     
    QUALIFICATIONS REQUIRED:
    4-year business or industry related degree
    Must have strong leadership, change management and negotiating skills.
    Good soft skills.
    Effective communicator and leader of change.
     
    FUNCTIONAL REQUIREMENTS:
    Develop an understanding of our supplier’s/customer’s needs and implement improvements in our supply chain workflows that meets our customer’s standards and enhances value for our customers/suppliers
    Create an environment of trust, responsibility, & accountability.
    Resolve conflicts by expanding people’s awareness and understanding of the situation and providing insight to resolution.
    Develop, measure, and communicate customer service performance using key performance indicators.
     
    GENERAL REQUIREMENTS:
    Exhibit ethical behavior, confidentiality and maintain Merichem core values.
    Use good judgment, both fair and objective
    Must be willing to travel as required 10-15%
    Able to be insurable under our company’s liability insurance policy

    Method of Application

    Send CV with job title as the subject of the email to: Merichem_hr@yahoo.com
    Application closes within 2 weeks of this advert

    Have you ever needed salary data to make informed career decisions? Introducing Salaryscale.ng, a platform that crowdsources salary data in Nigeria and we will love your input. Join SalaryScale.
  • ❮ Back to All Jobs
  • Know more about MerichemSimilar Jobs
  • Search for jobs by keyword
  • Job Openings at Synapse Services
  • Marketing Officers at Green Field Health Management Ltd
  • Medical Laboratory Scientist at Medline Locum Agency
  • Obstetrician & Gynaecologist at Newgate Medical Services Limited
  • Network Administrator at St. Nicholas Hospital
  • External Auditor at the National Eye Centre, Kaduna
  • Sales Manager at Beltrux Medical Laboratory
  • Fresh Jobs at Synapse Services
  • Filter Jobs
  • State | Search by region instead
    Field

    Industry

    Education

    Experience


    Also include jobs without defined experience

    Job Title

  « 1 Recently Viewed Job
 
 
Send your application through

Yahoomail Gmail Hotmail