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  • Posted: May 21, 2013
    Deadline: May 31, 2013
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    Merichem was founded in 1945 and the relationship with the refining industry dates back to the very early days. Merichem pioneered the recovery of cresylic acids or phenolic products from refinery caustics. From 1997-2012, this business was conducted through MERISOL, a joint venture between Merichem Company and Sasol. Merichem’s experience building the...
    Read more about this company

     

    Customer Service Manager

    REQUIREMENTS

    EXPERIENCE REQUIRED:
    2 years minimum of proven experience in leading successful customer service.
     
    QUALIFICATIONS REQUIRED:
    4-year business or industry related degree
    Must have strong leadership, change management and negotiating skills.
    Good soft skills.
    Effective communicator and leader of change.
     
    FUNCTIONAL REQUIREMENTS:
    Develop an understanding of our supplier’s/customer’s needs and implement improvements in our supply chain workflows that meets our customer’s standards and enhances value for our customers/suppliers
    Create an environment of trust, responsibility, & accountability.
    Resolve conflicts by expanding people’s awareness and understanding of the situation and providing insight to resolution.
    Develop, measure, and communicate customer service performance using key performance indicators.
     
    GENERAL REQUIREMENTS:
    Exhibit ethical behavior, confidentiality and maintain Merichem core values.
    Use good judgment, both fair and objective
    Must be willing to travel as required 10-15%
    Able to be insurable under our company’s liability insurance policy

    Method of Application

    Send CV with job title as the subject of the email to: Merichem_hr@yahoo.com
    Application closes within 2 weeks of this advert

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