• Head, Customer Service at Aldelia

  • Posted on: 25 November, 2016 Deadline: Not Specified
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at Aldelia Limited
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  • Our company is based on the belief that our customers’ needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.

    We specialise in few industries to allow us to provide the best services to both our clients and our candidates. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

    Head Customer Service Manager

     

    We are looking to fill the opening for Head Customer Service Management for one of our clients.

     

    He or she (A NIGERIAN) will be responsible for the following:

     

    Provide excellent customer service and promote this culture throughout the organization. Keeps the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and customers’ retention and meet their expectations. Develop customer service standards, policies and procedures for the organization or department. Leverage IT and Develop ways to measure customer satisfaction, improve services, and turn customer complaints into opportunities

     

    The performance in this role will help build a superior customer satisfaction, increase loyalty and generate more sales.

     

    PROFILE REQUIRED

     

    Job Knowledge, Skills & Experience & Education

     

    • In-depth knowledge of customer service policies and practices
    • Proficiency in CRM systems, MS Office applications
    • Thinking, analytical, problem-solving skills
    • Active listening skills and high-stress tolerance level
    • Very strong leadership capabilities
    • Discretion and Decision-making
    • Good supervisory and people management skills
    • Organizing and planning skills
    • Negotiation skills
    • Strong communication and influencing skills
    • Interpersonal skills
    • English at Professional Proficiency, other languages optional
    • B.Sc in Supply chain, Marketing, Business Administration
    • MBA will be an added advantage
    • At least 5 years experience in customer service management

     

    MAIN RESPONSIBILITIES

     

    • Successful implementation of customer service in East and North and build a solid team across the country
    • Streamline processes at an early stage for visible and effective results
    • This position manages all employees of the Unit and is responsible for the performance management and hiring of the employees within the Unit
    • Lead the entire Customer Services cycle from cash to order generation and processing, up to the upstream delivery fulfillment interface with the customer
    • Planning, assigning, and directing work

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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