Career Opportunities at The World Bank

Team Assistant - 162045

Duties and Accountabilities:
The overall purpose of the assignment is to provide administrative, logistical and operational support to the World Bank Nigeria Country Office.

The main functions include but are not limited to:
Operational and administrative support:

• Provide support for preparation and implementation of World Bank projects and activities according to Bank procedures.
• Use desktop processing skills to produce complex texts, reports, presentations, charts, figures, graphs, etc., according to Bank format and distribution.
• Collect and input data provided by Task Team Leaders into the central database, including processing new project status reports.
• Keep abreast of the Organization’s directives and ensure effective processing of all project documents.
• Draft routine correspondence (standard letters, memos, faxes, etc.) conforming to the Organization’s regional standards, using proper grammar, punctuation and style and proofread materials.
• Draft minutes of meetings and provide assistance in editing large documents.
• Maintain up-to-date divisional project files (both paper and electronic) and retrieve data from various sources and compile these for use by the Country Director and/or the Country Management Unit (CMU).
• Incorporate agreed comments into documents, making full use of shared drives and software capabilities.

Information Management and Client interaction:

• Answer internal and external queries on the assigned portfolio or, as necessary, take accurate and comprehensive telephone messages, and route them to appropriate persons to handle.
• Maintain current distribution lists, phone/address lists of project/product contacts, and distribute documents for the team.
• Co-ordinate with service units, and liaise frequently with team members both in Washington and in the Country Office.
• Track and report on appropriate aspects of the Team’s operational activities.

Time management & Logistic planning:

• Arrange working schedule and meeting with counterparts for the visiting teams.
• Co-ordinate time management and schedules, taking current and future priorities into account, anticipate and monitor changes, and communicate the information.
• Track assigned tasks/project steps/ timetables using modern office management technologies, coordinate with relevant staff, provide assistance and/or information on project-related matters.
• Solve non-routine problems creatively and resourcefully and assist in preparation and logistical planning for various events, e.g. conferences, workshops, negotiations, board presentation and signing, etc.

Other duties:

• Serve as a back-up to other staff and Task Team Assistants on project and administrative tasks.
• Occasionally perform Analytical tasks as may be requested by the Team Leader
• Perform other tasks as requested by the Supervisor.

Selection Criteria:

• Minimum Bachelor Degree and at least 3 years of relevant experience.
• Previous experience with a multilateral/bilateral organization is an advantage.

Competencies:

Technology and systems knowledge – Demonstrate advanced knowledge and experience working with Microsoft office applications (Excel, PowerPoint, Word, etc.). Has ability and willingness to maintain up-to-date knowledge and skills in technology.

Project and task management - Exhibit good organizational, problem-solving, analytical skills and ability to work competently with minimal supervision. Demonstrate attention to detail and quality. Has ability to manage multiple tasks and complete tasks within agreed schedule.

Institutional policies, processes, and procedures - Demonstrate knowledge of own department’s programs and products, know key players, understand own role. Display understanding of WB policies and procedures relevant to the area of assigned responsibilities and is able to apply/ implement them.

Versatility and adaptability - Demonstrate flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrate motivation to avail and adapt oneself to effecting change.

Client Orientation (ACS) - Exhibit good communication skills, positive and professional client service attitude; is able to understand clients’ needs and complete them professionally.

Learning, knowledge sharing and communication (ACS) - Good English language skills (verbal and written) Able to write clearly, edit and proofread draft communications. Able to learn and share knowledge/information across the unit.

Business judgment and analytical decision making (ACS) - Able to manage information and support retention and disposition of information and records. Can search, report, and deliver basic information from various sources and independently respond to basic inquiries.

Drive for Results - Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.

Teamwork (Collaboration) and Inclusion - Collaborate with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.

The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence.

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Job No.: 162044
Location: Abuja, Nigeria
Grade: GA
Recruitment Type: Local Hire

Background / General Descriptions

• The World Bank, a leading multi-lateral institution in global economic development, is currently looking for a highly organized, energized and experienced person capable of operating effectively in a very demanding fast-paced environment to serve as the local Receptionist.
• The Receptionist will be under direct supervision of the Senior Executive Assistant (SEA) who is responsible for technical and professional development and performance evaluation of the Receptionist.
• The Receptionist is an integral part of the Nigeria Country Office Administrative and Client Support (ACS) team. Under the general supervision of the Country Director, the incumbent would report directly to the SEA.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year term appointment.

Job Description and Accountabilities
The Incumbent’s duties include but are not limited to:

Reception:

• Operating the telephone switchboard system by managing phone calls at the reception area, directing incoming calls to the appropriate staff and taking messages when required.
• Assisting visiting mission staff with making overseas and/or domestic calls.
• Welcoming and answering queries from visitors/clients/visiting mission staff and providing them with necessary relevant information/literature when possible. S/he directs visitors to proper offices when needed and as per established procedure.
• Maintaining neat and tidy appearance of reception area.
• Performing Courier services: handling the diplomatic pouch and processing Country Office incoming and outgoing mail.
• Distributing periodicals, newspapers and, from time to time incoming mail reports.
• Managing the stationery stores.

General Services Tasks: 

• Maintaining/updating regularly a data base of CO Contact list and CO Directory list, including ministries, agencies, hospitals, hotels, embassies etc and arranging for its distribution at regular intervals.
• Creating and issuing the welcome package for visiting mission staff.
• Backing up the Facilities Assistant by ensuring that the visiting mission area; the conference room(s) and other designated offices are clean and provided with the basic office supplies.
• Performing any other office tasks as assigned by the supervisor(s).

Selection Criteria

• Minimum Bachelor’s degree in Secretarial Studies, Office Administration or equivalent area of studies.
• At least 3 years direct relevant office support experience in a large international or multinational or corporate or public service organization.
• Good English language skills (verbal and written) and working knowledge of relevant computer software, particularly Word, Excel, Internet.
• Excellent phone etiquette, coupled by an ability to take comprehensive and accurate phone calls/messages, ensuring they are routed in a timely manner to the proper source.
• Good team player with ability to interact tactfully and effectively with staff at all levels.
• Willingness to seek assistance from supervisor(s)/colleagues and learn from them.
• Ability to deal accurately and complete tasks every day according to specific standards.
• Ability to function effectively in multi-disciplinary teams within a matrix management environment.
• Ability to follow through on work priorities, and respond creatively to client requests.
• Demonstrated interpersonal skills, initiative, resourcefulness, effective time management, organizational skills and ability to handle confidential information.
• Prior experience in maintenance of office facilities in a busy working environment as well as secretarial experience would be a plus.
• Ability to solve simple routine problems/constraints.

Language Requirement:

• English [Essential]

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Job No.: 162041
Location: Abuja, Nigeria
Grade: GA
Recruitment Type: Local Hire

Background / General Descriptions

• The World Bank, a leading multi-lateral institution in global economic development, is currently looking for a highly organized, energized and experienced person capable of operating effectively in a very demanding, fast-paced environment to serve as Driver.
• The driver will be under direct supervision of the Resource Management Officer (RMO) who has delegated responsibility for technical and professional development and performance evaluation of the Driver.
• The Driver is an integral part of the Nigeria Country Office Administrative and Logistics support team. Under the general supervision of the Country Director, the incumbent would report directly to the RMO.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year term appointment.

Job Description and Accountabilities
The Incumbent’s duties include but are not limited to:

• Transport of authorized personnel to/from airports, meetings, appointments and other official duties.
• Transport authorized personnel on business travel to/from locations throughout Nigeria and surrounding countries.
• Offer logistic support to staff before, during and after meetings.
• Delivery and collection of official mails, documents and other items.
• Meeting official personnel at the airport and facilitating immigration and customs formalities and any other protocol matter.
• Responsible for day-to-day maintenance of vehicles, checking oil, water, battery, brakes, tyres and any other normal basic checks on official vehicles to ascertain their motorable and road-worthy condition.
• Perform minor repairs and arrange for other repairs.
• Ensure that vehicles are kept clean at all times and in a ready-to-go condition.
• Follow all steps required by Bank rules in case of accident or near-accident.
• Log all trips, daily mileage, fuel consumption, changing of oil, lubrication, etc.
• Ability to conduct hands-on coaching for staff and colleagues, especially on defensive driving.
• Perform any other duties as may be assigned by Management or any other person acting on behalf of management.

Selection Criteria

• Secondary level education with at least 3 passes in WASCE or equivalent training.
• At least 5 years driving experience, defensive driving skills being an advantage.
• Possess a valid National driving License.
• Ability to speak and write English fluently.
• Ability to interact in the Local Language is desirable.
• Working knowledge of the City of Abuja.