• Current Jobs at Standard Chartered Bank Nigeria

  • Posted on: 3 May, 2016 Deadline: Not Specified
  • View Jobs in Banking / Financial Services View All Jobs at Standard Chartered Bank
  • Subscribe to free job alerts
  • Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

    Workforce & Portfolio Manager, Retail Banking

     

    Job Description

    • To ensure Client Relationship achieves its KPIs by supporting with reviews of individual/branch/regional performances.

    Key Roles and Responsibilities
    Performance monitoring:

    • Responsible for  ensuring the delivery of the productivity metrics in line with allocated targets
    • Provision of daily performance reports
    • Follow up in the preparation of timely and correct scorecards for all Sales Staff, in line with the advised KPIs
    • The preparation of effective scorecards for non sales staff
    • Actively participate in branch activities b y ensuring that all Branches are visited at least once a quarter
    • Timely preparation and rendition of the relevant Regional Reports
    • Providing market intelligence based on competitor offerings within our target segment
    • Frontline capacity planning, target setting and administration through proper workforce scheduling.
    • Ensuring proper load allocation in terms of productivity
    • Execution of client engagement/portfolio management model
    • Drive  productivity of the sales staff, by supporting with reviews of individual/branch/regional performances
    • Drive CEM’s and contact plan usage
    • Any other official duties as may be directed by the line manager

    Service:

    • Ensure the Team achieves its EV days’ targets.
    • Actively participate and challenge the status quo, to improve on processes through documented service storming sessions.

    Controls:

    • Ensure that MIS is correct at all times
    • Ensure that you understand, sign and adhere to the Group code of conduct
    • Ensure proper time and resources management.

    Qualifications and Skills

    • Thorough knowledge of Bank’s products and services
    • Excellent interpersonal and networking skills, internally and externally
    • Strong analytical skills skills
    • A working knowledge of Branch operations
    • Good grasp of the activities of our competition
    • University Degree.

    go to method of application »

    Business Development Executive, Priority

     

    Job Purpose
    Onboard NTB Priority Clients:

    • Onboard NTB potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
    • Engage NTB clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
    • Ensures that the applications meet the required standard.
    • Ensure the anomalies / errors / omissions are attended to before submitting the application to BOO Centre/Credit for further review / processing.

    Key Roles and Responsibilities
    A.) Business Development:

    1.) Prepare & set up (remote):

    • Receive leads from leads management system - NTB from Alliances, Agency or Priority Centre
    • Conduct research and preparation on client lead and prepare Bank’s proposition
    • Prepare all documents (digital) required for account opening and pre-fill forms where possible

    2.) Sources of Leads:

    • Owners of CC and BC companies and top management staff of C&IC Companies
    • Introducers
    • Paid referrals
    • Alliances

    3.) Call/meet, deep sell (in person):

    • Call or meet in person
    • Listen and determine further needs
    • Communicate the proposition
    • Acquire clients with anchor products
    • Set up KYC needs with KYC centre
    • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

    4.) NTB: On-board, Activate and pass on (remote):

    • On-board, activate as per the 100 day plan
    • Prepare and pass on Client into interacting with the Bank via Online, Client Centre and Branch
    • Ask for referrals

    5.) Policies and Guidelines:
    Report:

    • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
    • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

    B.) Anti Money Laundering / KYC / CDD:
    Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

    • Identifying your customer,
    • Knowing your customer,
    • Reporting suspicions,
    • Safeguarding records and
    • Not disclosing suspicions to customers.

    C.) Group Compliance Performance Objectives:

    • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
    • Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
    • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
    • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

    D.) Project:

    • To participate and contribute to the upcoming projects of the Department to ensure timely and smooth implementation

    Key Relationships (Internal & External)
    Internal:

    • Senior Relationship Managers, RMs and peers in Retail Clients
    • Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
    • Branches
    • Credit
    • Wealth Management team
    • Group Internal Audit

    External:

    • Clients

    Contribute to:

    • The overall success of Retail Banking Nigeria.

    Qualifications and Skills
    Know How and Experience:

    • Min of 2 years experience in Sales/acquisition/new business
    • Good working knowledge of the Bank’s operating system
    • Good communication and inter-personal skills.
    • Good working knowledge of the Bank's products and services.
    • Strong analytical skills & Product broadening
    • Understanding of Wealth Management and Retail products
    • Enhanced multi-product knowledge
    • Market and competition knowledge
    • Client engagement
    • Presentation and soft skills tailored to engaging
    • High Value clients
    • Closing deals
    • Communication skills
    • Negotiation and objection handling

    Journey completion:

    • Understanding of Priority KYC/CDD principles

    go to method of application »

    Business Development Executive, Business Banking

     

    Key Roles and Responsibilities
    Onboard NTB Business Clients:

    • Onboard NTB potential clients with multiple product needs (e.g. BIL, BOD, Comm. Mort/LAP, TWC, Transaction Banking, High value CASA and/ or complex KYC processes)
    • Engage NTB clients via leads sourced from sources like Supplier & Buyer ecosystem, Alliances, Targeted lists and Branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull
    • Ensures that the applications meet the required standard.
    • Perform Dectica AOC checks (where applicable) on applications submitted for review.
    • Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

    Other Responsibilities
    Business Development:
    Prepare & set up:

    • Receive leads from leads management system - NTB from Ecosystem B2B Business Development (Buyers / Suppliers), BC Online/ BC Client Centre;
    • Conduct research and preparation on client lead, and prepare bank proposition

    Prepare all documents (digital) required for account opening and pre-fill forms where possible:

    • Sources of Leads
    • Suppliers / Buyers ecosystem
    • Introducers
    • Paid referrals
    • Targeted Business lists (Paid databases, Events based lists, catchment specific lists)
    • ATL/ Online
    • Alliances

    Call/meet, deep sell (in person):

    • Call or meet in person (ensure Business Banking Team joins if high value client)
    • Listen and determine further needs
    • Communicate the proposition
    • Acquire clients with anchor products
    • Set up KYC needs with KYC centre
    • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

    NTB: On-board, Activate and pass on (remote):

    • On-board, activate as per the 90 day plan
    • Prepare and pass on Client into interacting with the bank via Online, Client Centre, Branch and possibly Business Banking Team if high value client
    • Ask for referrals

    Policies and Guidelines
    Reports:

    • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
    • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

    Anti Money Laundering / KYC / CDD:
    Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

    • Identifying your customer,
    • Knowing your customer,
    • Reporting suspicions,
    • Safeguarding records and
    • Not disclosing suspicions to customers.

    Group Compliance Performance Objectives:

    • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
    • Completion of all mandatory risk and compliance training including e-learning within stated timeframes
    • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
    • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

    Projects:

    • To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

    Key Relationships
    (Internal & External) Internal:

    • Senior Relationship Managers, RMs and peers in Retail Clients
    • Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
    • Branches
    • Group Internal Audit

    External:

    • Clients

    Contributes To:

    • The overall success of Retail Banking Nigeria

    Qualifications and Skills
    Know How and Experience:

    • Min of 2 years Sales experience in Business Banking/SME
    • Good working knowledge of the bank’s operating systems.
    • Good communication and inter-personal skills.
    • Good working knowledge of the Bank's products and services.
    • Good PC skills.
    • Product broadening
    • Understanding of businesses and financials
    • Enhanced multi-product BC knowledge
    • Market and competition knowledge
    • Client engagement
    • Presentation and soft skills tailored to engaging business owners
    • Closing deals
    • Communication and presentation skills
    • Negotiation and objection handling
    • Client training on digital solutions
    • Journey completion
    • Understanding of BC KYC/CDD principles.

    go to method of application »

    Business Development Executive, Acquisition - Business Banking

     

    Key Roles and Responsibilities
    Onboard NTB Business Clients:

    • Onboard NTB potential clients with multiple product needs (e.g. BIL, BOD, Comm. Mort/LAP, TWC, Transaction Banking, High value CASA and/ or complex KYC processes)
    • Engage NTB clients via leads sourced from sources like Supplier & Buyer ecosystem, Alliances, Targeted lists and Branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull
    • Ensures that the applications meet the required standard.
    • Perform Detica AOC checks (where applicable) on applications submitted for review.
    • Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

    Business Development
    Prepare & set up:

    • Receive leads from leads management system - NTB from Ecosystem B2B Business Development (Buyers / Suppliers), BC Online/ BC Client Centre;
    • Conduct research and preparation on client lead, and prepare bank proposition
    • Prepare all documents (digital) required for account opening and pre-fill forms where possible

    Sources of Leads:

    • Suppliers / Buyers ecosystem
    • Introducers
    • Paid referrals
    • Targeted Business lists (Paid databases, Events based lists, catchment specific lists)
    • ATL/ Online
    • Alliances

    Call/meet, deep sell (in person):

    • Call or meet in person (ensure Business Banking Team joins if high value client)
    • Listen and determine further needs
    • Communicate the proposition
    • Acquire clients with anchor products
    • Set up KYC needs with KYC centre
    • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

    NTB: On-board, Activate and pass on (remote):

    • On-board, activate as per the 90 day plan
    • Prepare and pass on Client into interacting with the bank via Online, Client Centre, Branch and possibly Business Banking Team if high value client
    • Ask for referrals

    Policies and Guidelines:

    • Reports:
      • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
      • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer#
      • Due Diligence (CDD) guidelines are adhered to.

    Anti Money Laundering /KYC / CDD:

    • Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:
      • Identifying your customer,
      • Knowing your customer,
      • Reporting suspicions,
      • Safeguarding records and
      • Not disclosing suspicions to customers.

    Group Compliance Performance Objectives:

    • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
    • Completion of all mandatory risk and compliance training including e-learning within stated timeframes
    • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
    • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

    Projects:

    • To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

    Qualifications and Skills
    Know How and Experience:

    • Min of 2 years Sales experience in Business Banking/SME
    • Good working knowledge of the bank’s operating systems.
    • Good communication and inter-personal skills.
    • Good working knowledge of the Bank's products and services.
    • Good PC skills.

    Product broadening:

    • Understanding of businesses and financials
    • Enhanced multi-product BC knowledge
    • Market and competition knowledge

    Client engagement:

    • Presentation and soft skills tailored to engaging business owners
    • Closing deals
    • Communication and presentation skills
    • Negotiation and objection handling
    • Client training on digital solutions

    Journey completion:

    • Understanding of BC KYC/CDD principles

    go to method of application »

    Business Development Manager - Acquistion, Business Banking

     

    Key Roles and Responsibilities
    AML & CDD:

    • Ensure that the Money Laundering requirements are followed as follows:
    • Take all reasonable steps to verify and identify our customers
    • Retain adequate records of identification, account opening and transactions
    • Make prompt reports of suspicious transactions using the right internal channels
    • Raise awareness of Money Laundering prevention by training all staff/attending training sessions
    • Ensure that complete CDD and AML process is applied when selling , and opening the accounts,

    Onboard NTB Business Clients:

    • Onboard NTB potential clients with multiple product needs (e.g. BIL, BOD, Comm. Mort/LAP, TWC, Transaction Banking, High value CASA and/ or complex KYC processes)
    • Engage NTB clients via leads sourced from sources like Supplier & Buyer ecosystem, Alliances, Targeted lists and Branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull
    • Ensures that the applications meet the required standard.
    • Perform Dectica AOC checks (where applicable) on applications submitted for review.
    • Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

    Other Responsibilities

    Business Development:
    Provide leadership to the Business Clients Acquisition team to carry out the following responsibilities:

    Prepare & set up:

    • Receive leads from leads management system - NTB from Ecosystem B2B Business Development (Buyers / Suppliers), BC Online/ BC Client Centre;
    • Conduct research and preparation on client lead, and prepare bank proposition
    • Prepare all documents (digital) required for account opening and pre-fill forms where possible

    Sources of Leads:

    • Suppliers / Buyers ecosystem
    • Introducers
    • Paid referrals
    • Targeted Business lists (Paid databases, Events based lists, catchment specific lists)
    • ATL/ Online
    • Alliances

    Call/meet, deep sell (in person):

    • Call or meet in person (ensure Business Banking Team joins if high value client)
    • Listen and determine further needs
    • Communicate the proposition
    • Acquire clients with anchor products
    • Set up KYC needs with KYC centre
    • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

    NTB: On-board, Activate and pass on (remote):

    • On-board, activate as per the 90 day plan
    • Prepare and pass on Client into interacting with the bank via Online, Client Centre, Branch and possibly Business Banking Team if high value client
    • Ask for referrals

    Policies and Guideline
    Reports:

    • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
    • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

    Anti money Laudering / KYC / CDD
    Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

    • Identifying your customer,
    • Knowing your customer,
    • Reporting suspicions,
    • Safeguarding records and
    • Not disclosing suspicions to customers.

    Group Compliance Performance Objectives:

    • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
    • Completion of all mandatory risk and compliance training including e-learning within stated timeframes
    • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
    • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

    Projects:

    • To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

    Key Relationships
    Internal:

    • Senior Relationship Managers, RMs and peers in Retail Clients
    • Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
    • Branches
    • Group Internal Audit

    External:

    • Clients

    Contributes to:

    • The overall success of Retail Banking Nigeria.

    Qualifications and Skills
    Know How and Experience:

    • Min of 5 years Sales experience in Business Banking/SME
    • Good working knowledge of the bank’s operating systems.
    • Good communication and inter-personal skills.
    • Good working knowledge of the Bank's products and services.
    • Good PC skills.

    Product broadening:

    • Understanding of businesses and financials
    • Enhanced multi-product BC knowledge
    • Market and competition knowledge

    Client engagement:

    • Presentation and soft skills tailored to engaging business owners
    • Closing deals
    • Communication and presentation skills
    • Negotiation and objection handling
    • Client training on digital solutions

    Journey completion:

    • Understanding of BC KYC/CDD principles

    Method of Application

    To apply, click preferred job titles.

  • ❮ Back to All Jobs
  • Know more about Standard Chartered BankSimilar Jobs
  • Search for jobs by keyword
  • Branch Business Manager in the Financial Sevices Sector - Transquisite Consulting
  • Application Support Analyst at CITIBANK
  • Graduate Recruitment at AB Microfinance Bank Nigeria Limited
  • Career Opportunity at Standard Chartered Bank
  • Job Openings at a Unit Microfinance Bank
  • Latest Job Recruitment at Stanbic IBTC Bank
  • Accounting Graduate (NYSC) Wanted at Lefort Bookkeeping
  • User Experience Designers at Stanbic IBTC Bank
  • Filter Jobs
  • State

    Field

    Education

    Experience


    Also include jobs without defined experience

 
 
Send your application through

Yahoomail Gmail Hotmail