Available Job Positions at Fosad Consulting Limited

Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer (CSO) in different designations where they have presence. The CSO will be responsible for attending directly to clients inquiries.

Job Description

• Preparation of Valuation reports.
• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
• Communicate verbally and in writing to answer inquiries and provide information
• Monitoring of returned direct debit mandate.
• Attending to customers’ complaints.
• Registration of incoming and outgoing mails.
• Preparation of renewable and lapsed policies
• Creation of customer and contractor codes
• Collation of customer feedback in respect of our service delivery.
• Friendliness and error free documentation.
• Measure Variance from agreed SLA.
• Provide special training for all employees on customer service.

Qualifications

Our client, one of Nigeria’s key player in the Insurance Industry is seeking to engage an experienced candidate for the role of  Operations Manager (Finance). The successful candidate will be responsible for all finance operations activities,be responsible for implementing operations initiatives and proffer solution where there are bottlenecks

Job Description

The Operations Manager (Finance) will  play the strategic  role of ensuring that the day-to-day operations and administration of the organisation runs smoothly.

• Provides direction and supervision for all the team leads including skill and competency development, so that  each  team member is continually growing into higher responsibility in the organisation.
• Implement measure to provide motivation for employees
• Prepare, revise and submit reports,budgets and other documentation
• Negotiates SLA between Finance Operations and other groups/units  within the business in accordance to the set business objectives.
• Communicate information to the departments filtered for management
• Perform training and administering sessions
• Implement quality management and regulatory compliance strategies

Strategic Skills:

The ideal candidate must:

• Have prior experience in operational management from the financial sector
• Effectively communicate both verbally and in written form
• Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
• Have leadership and supervisory skills
• Have interpersonal skills
• Be able to work with teams
• Be able to coordinate with other departments
• Excellent project, planning, change and time management capabilities
• Be cordial and professional
• Be innovative
• Have good judgement and decision making skills

Qualifications

Our client, is a key player in the insurance industry with strong base in almost all states of the federation. Regarded as one of the top five insurance firms in the country, our client is also expanding their services to meet the desired need of its growing clients. As part of the expansion plan, they are currently looking to hire an experienced individual for the post of Head of Operations.

• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (IT, Customer Experience and Finance Operations), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Effectively coordinating the operations of the technical processes.
• Ensuring the implementation of effective processes that continuously improve the Service standards of the Company 
• Oversee overall back-end management, planning, systems and controls.
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Disbursement of checks for agency expenses.
• Organization of fiscal documents.
• Regular meetings with Executive Director around fiscal planning.
• Supervise and coach office manager on a weekly basis.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

• BSc in Management or any other related field
• A minimum of 10years’ working experience in operational management, preferably in the finance industry
• Strong background and work experience in an insurance firm

Additional Information

Our client,a key player in the insurance industry is seeking to engage an experienced Branch Manager who will supervise and spearhead its key operational activities in Abuja

Role: 

• Administration of day to day activities in the branch 
• Recruit and train the sales team for business deliverables
• Customer relations management at the Branch 

Responsibilities: 

• Manage the Branch office
• Set Performance Targets and Review Performance of reporting Personnel
• Business Review and Reports on performance measurements
• Manage customer service related queries and CRM activity
• Ensure continuous growth and profitability of the branch 
• Renewal management of existing polices
• Business figures reconciliation
• Manage office requirements for the Branch
• Manage Budgets as per individual profit center
• Periodical reports on production, Sales Team performance to be sent to Regional Manager
• Monitor issuance of pending policies and adhere to set timelines on policy issuance 
• Supervision and management all branch office related activities
• Implement Rewards and Recognition programs as and when the schemes are announced
• Implement promotional campaigns and manage deliverables as and when the management introduces the same.
• Ensure that Audit requirements and compliance are as per standards at the branch level

Our client, one of Nigeria’s key player in the Insurance Industry is seeking to recruit an experienced candidate for the role of Head, Operations& Transaction Settlement. The role holder is responsible for all settlement, clearing and investigations of claims and must have the ability to initiate operational change, understand operations quickly across various units and proffer solution where there are bottlenecks

Job Description

• Being the head of the Operation&  Transaction Settlement Unit of the company, role holder shall coordinate the definition of standard Operating procedures of each unit in the group aligning them to the organizational objectives.
• Supervises the effective inflow and outflow processes of the Company’s finances.
• Ensures the Reconciliation and resolution of issues from teams in the Customer Experience Group, Life Underwriting, etc. 
• Determines, measures, and reports performance measures, service level agreements, and charge back policies.
• Negotiates SLA between Finance Operations and other groups/units within the business in accordance to the set business objectives.
• Ensures SLA with Banks is strictly adhered to; monitors compliance to ensure services are delivered at agreed-upon levels.
• Takes ownership of Transaction Settlement functions to ensure it meets the objectives of the business and customers.
• Provides direction and supervision for all the team leads including skill and competency development, so that each team member is continually growing into higher responsibility in the organization.
• Organizes and coordinates appropriate specialized training for Finance Operations Group staff with the aim of improving their skills to efficiently support the operation of the company and delivery of efficient service to customers.
• Responsible for the general supervision of the daily activities of the units within the group.
• Supervises and responsible for the Premium Administration
• Any other assignment as advised by the COO from time to time.

Qualifications