Admin and Customer Care Jobs at Resource Intermediaries

Location : Lekki, Lagos State, Nigeria

Job Description :

• Must have minimum 2-3 years experience in similar job
• Handle all confidential correspondence for the CEO
• Must be mobile; free to travel
• Must be computer literate
• Age between 25-30

PERSONAL PROFILE

• Extensive experience in the administrative roles with different organizations,
• Highly skilled in providing routine and complex administrative support services
• Proven ability to gather data, compile information, maintain records and calendar, meeting   requests and travel arrangements
• Effective skills in scheduling appointments
• In depth knowledge of managing databases
• Proficient in liaising with clients
• Hands on experience in answering phones and greeting walk-in customers

Duties

• Provide secretarial support to the Managing Director
• Maintain record of filing procedures and inventories
  Manage special events calendar for all departments
  Maintain service contracts for office equipment
• Prepare requests for expenditures and order supplies as needed
  Schedule and coordinate meetings and events
• Provide secretarial support to the Managing Director
• Supervising junior staffs’. e.g. Office Assistant, securities, Gardeners, cleaners
• Compute overtime of junior staff with excel and send to accounts dept.
• Prepare quotations, invoices, waybills etc for customers
• Processing Form M for importation of engineering materials
• Draft official letters, internal memos and take dictations from the MD
• Handles incoming & outgoing mails, sort and distribute to various departments
• Prepare agenda and notice of staff Meetings
• Handles MD personal bank transactions & club subscription
• Perform any other duty that may be assigning to me by the MD from time to time.

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Category : Administrative

Job Description :

• The candidate will work Monday to Saturday.

• The Job roles and combines office Admin and PA’s job

• Responsible for Admin Task for both the Office and the MD -Business Development Coordination of other Strategic partners Meetings.

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Reporting directly to the CIS Officer and is responsible for account opening and reactivation, attending to all customer enquiries and proffering timely and accurate solutions to customers’ needs.

RESPONSIBILITIES

• Ensure adherence to the SLA for processing account opening and other customer requests
• Open additional accounts for existing customers
• Ensure accounts are reviewed and opened in line with regulatory requirements
• Perform Account maintenance
• Attend to all customers enquiries promptly and efficiently
• Maintain and update customer files
• Process Cards and cheque books request
• Custody and release of cards and cheque books to customers
• Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall
• Process/Profile customer’s internet banking request
• Card linking and hotlist
• Process customer’s statement of account request for embassies, parastatals etc
• Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required
• Resolution of customer complaint and request via CRM
• Initiate the resolution of customer’s dispense errors

EDUCATIONAL QUALIFICATIONS

•  Minimum of an HND Upper from any accredited polytechnic
•  Not more than 26years of age for new intakes or 28years for those with relevant Customer Service experience.
• Minimum of 5 Credits including Mathematics and English in not more than 2 sittings
• Any Customer Service qualification will be an added advantage

SKILLS REQUIRED

• Customer relations
• Attention to details and accuracy
• Interpersonal skills
• Effective communication skills
• Ability to work under and manage pressure
• People management skills
• Time management skills
• Sound knowledge of bank products and services
• Good listening skills
• Good problems resolution skills
• Good documentation and filling management skill