Customer Information Service Officer at Resource Intermediaries Limited

Reporting directly to the CIS Officer and is responsible for account opening and reactivation, attending to all customer enquiries and proffering timely and accurate solutions to customers’ needs.

RESPONSIBILITIES

• Ensure adherence to the SLA for processing account opening and other customer requests
• Open additional accounts for existing customers
• Ensure accounts are reviewed and opened in line with regulatory requirements
• Perform Account maintenance
• Attend to all customers enquiries promptly and efficiently
• Maintain and update customer files
• Process Cards and cheque books request
• Custody and release of cards and cheque books to customers
• Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall
• Process/Profile customer’s internet banking request
• Card linking and hotlist
• Process customer’s statement of account request for embassies, parastatals etc
• Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required
• Resolution of customer complaint and request via CRM
• Initiate the resolution of customer’s dispense errors

EDUCATIONAL QUALIFICATIONS

•  Minimum of an HND Upper from any accredited polytechnic
•  Not more than 26years of age for new intakes or 28years for those with relevant Customer Service experience.
• Minimum of 5 Credits including Mathematics and English in not more than 2 sittings
• Any Customer Service qualification will be an added advantage

SKILLS REQUIRED

• Customer relations
• Attention to details and accuracy
• Interpersonal skills
• Effective communication skills
• Ability to work under and manage pressure
• People management skills
• Time management skills
• Sound knowledge of bank products and services
• Good listening skills
• Good problems resolution skills
• Good documentation and filling management skill