• Jobs at Africa Sun Amber Residence Limited

  • Posted on: 5 February, 2015 Deadline: 14 February, 2015
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  • Africa Sun Amber Residence Limited - We are one of the leading and fastest growing hotels and leisure groups in Africa with business and resort destinations throughout Ghana, Nigeria and Zimbabwe.

    We are currently recruiting to fill the position of:

    Guest Service Agent / Receptionist

     

    Responsibilities
    The Guest Service Agent/Receptionist's responsibilities will include but not limited to the following:

    • Greet and register incoming guests.
    • Process guest folios and collect payment.
    • Administer and manage cash handling responsibilities.
    • Handle guest requests and concerns promptly and with courtesy.
    • Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
    • Maintain efficient and effective flow of information with guests and all internal departments.
    • Handle additional duties as needed by guests or management.

    Qualifications and Requirements
    The candidate must have:

    • The ability to interface with all types of guests

    Other Desired Qualities include:

    • Consensus-builder, while still results-oriented and commitment focused.
    • Business-based attitude.
    • Customer service experience.
    • Excellent communication and interpersonal skills.
    • minimum of 5 - 7 years work experience.
    • A degree in Social/Management Sciences.

    go to method of application »

    Food & Beverage Manager/Supervisor

     

    Responsibilities

    • Achievement of budgeted food sales, beverage sales and labour costs.
    • Achieve maximum profitability and over-all success by controlling costs and quality of service.
    • Participation and input towards F & B Marketing activities.
    • Control of Banquet china, cutlery, glassware, linen and equipment.
    • Completion of function delivery sheets in an accurate and timely fashion.
    • Help in preparation of forecast and actual budget function sheets.
    • To supervise and co-ordinate daily operation of meeting/banquet set-ups and service.
    • Completion of Banquet Bar Requisitions.
    • Maintaining the Hotel Bar control policies and completion of necessary forms.
    • Following of proper purchasing and requisitioning procedures.
    • Attendance and participation of weekly F & B meeting and Department Head meeting.
    • To assist in menu planning and pricing.
    • Maintain records for inventory, labour cost, food cost etc.
    • Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.
    • Ensuring that services meet customer specifications.
    • Liaise on an on-going basis with the Food and Beverage Manager to ensure all client needs and requirements will be met.
    • Work with the Chef and Head Server to ensure all arrangements and details are dealt with.
    • Greet the customer upon arrival.
    • Provide quick service for last minute changes.
    • Check Food & Beverage or coffee Break schedule if applicable.
    • Dealing with customer complaints.
    • Inspection of Meeting Room prior to guest arrival; ensuring that client specifications have been met.
    • Co-ordinate the general housekeeping of the Ballroom, Lower Lobby, Lower public washrooms, kitchen, storage areas, entrance areas, etc.
    • Staff training and development.

    Qualifications and Requirements

    • Minimum of HND/B.Sc. in any Management discipline
    • At least five (5) years practical experience in the hospitality industry
    • Specialize on both local and intercontinental dishes
    • Must have sound knowledge of food & beverage products
    • Must have refined skills in public relations
    • Must have Typing skills, Windows XP, Word, Excel, Outlook
    • Must have knowledge on Micros I/T application. (This is a must)
    • Excellent communication and interpersonal skills.
    • minimum of 5 - 7 years work experience.
    • A degree in Social/Management Sciences.

    go to method of application »

    Front Office Supervisor

     

    Responsibilities

    • Assist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.
    • Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.
    • Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
    • Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.
    • Review guest special requests and ensure they are met or exceeded.
    • Working with all departments in the Residence to ensure we meet or exceed guests’ expectations and all guests’ billing is accurate and up to date at time of departure.
    • Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.
    • Assist in the administration and management of the Front Office, including but not limited to scheduling.
    • Ensure that the Department adheres to company’s policies, procedures and standards as specified in the company’s Standards and Operation Manual (SOP).
    • Assist in providing staff with ongoing coaching, training and development.
    • Coordinate Residence emergency procedures within the scope of defined plans.
    • Engage in the preparation and rendition of returns, reports and other assignments as required by Management.

    Qualifications and Requirements

    • The successful candidate must have at least three years Front Office agent experience that must include handling of large group arrivals.
    • The successful candidate must have excellent command of the English language is essential, both written and verbal.
    • The successful candidate must be customer centric and have a very good relationship management skill that must include the ability to deal with all guests service situations while continually ensuring guest’s satisfaction is obtained in the Residence.
    • The successful candidate must have proven supervisory skills which should include the ability to motivate and mentor colleagues for greater productivity.
    • The successful candidate must be able to work under pressure and stressful situation.
    • The successful candidate should be person that pays attention to details and have excellent organizational skills.
    • The successful candidate should be able to work with little supervision and must be self motivated.
    • The successful candidate must have solid knowledge of Microsoft Office and general computer applications. Knowledge of OPERA Information, Technology and Communication (ITC) would be an added advantage.
    • The successful candidate must have at least a University degree in any related discipline.
    • Must have at least 3 - 7 years work experience.
    • Degree in Social/Management Sciences.

    Method of Application

    Qualified candidates should forward their resumes & scanned copies of their credentials to the following address: amberresidence@yahoo.co.uk

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