Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
We welcome the opportunity to meet you!
Industry experts developing commercial strategies & executing them through (1) creation and positioning of commercial value;(2) improvement in terms & conditions from a commercial, legal perspective; & (3) creation & protection of up-sell opportunities; Risk Management across the contractual lifecycle; Monitoring & working with the Core 3, for improved financial (margins, cash, working capital & upsell) performance of contracts, from the prior SDP baseline; Ensuring governance, through adherence to Sales Directives & applicable RSI & obtaining requisite approvals; Relationship management for enduring customer relationships & satisfaction, both internally & externally.
Responsibilities & Tasks
Drive the creation of the commercial strategy
Ensure conversion of the commercial strategy, into the proposal
Drive the drafting, negotiation and finalization of the contract
Ensure Contract Sign off and Handover
Develop & drive the planning and execution of Contract Governance Preparation & its Execution
Ensure Contract Completion Verification
Drive Contract Finalization & closure
Drive Contract management excellence
Problem Solving & Strategic Thinking
Creative & Analytical Skills
Change Management Skills
Leadership & Managerial Skills
Negotiation & Argumentation
Presentation & Communication skills
Risk Analysis & Management skills
Customer & Market Insight
Knowledge Sharing (Tools & Methods)
Planning & Organizing Skills
Sales & Business Development Skills
Team Work & Collaboration
Commercial & Financial Understanding
Legal & Regulatory Understanding
Formulating Strategies & Concepts
Persuading & Influencing
Creating & Innovating
Deciding & Initiating Action
Delivering Results & Meeting Customer Expectations
Minimum Qualifications & Experience Requirements:
Degree in Business
Preferred Qualifications & Experience Requirements:
We are currently looking for an experienced Head of Processes and Tools covering the Managed Service Domain, in region RSSA.
Processes and Tools, is an enabler for the region to drive efficiency and improvements in the managed service operations according to managed services tactical plan (TRCP) and will on a high level cover below responsibilities:
- Driving implementation of MS-TOP processes together with the process champions in the local operations.
- Develop implementation strategies to further improve MS-TOP process implementations in the local operations.
- Develop strategies for standard process measurability as well as define improvement actions in conjunction with process KPI’s
- Ensure MS-TOP one way of working on all Managed Service Operations in the region.
- Functional ownership of standard tools used to support the OA (Operations Assurance) and NPO (Network Planning and Optimization) to ensure strict lifecycle management of business critical tools.
The Head of Processes and Tools will work together with all stakeholders, including but not limited to Regional Operations Management, GSC Management and BU organization across Ericsson.
Qualification and Experience
Bachelor’s degree, preferably in a science, business or telecommunications discipline, or a minimum of eight years of progressive experience in a related field.
Valid external project management certification (PMP, PgMP or IPMA)
PM experience from at least five projects and all project phases
At least five years of experience of Managed Service Operations.
Strong skills in Leadership and leading by example.
Customer oriented and business minded – has a consultative approach and focus on profitability.
Analytic with strong problem solving capability.
Self-motivated and works well under pressure.
Strong skills in Interpersonal communication and Presentation (oral and written) - ability to communicate effectively on an executive level.
Highly developed skills in driving change.
Ability to prioritize and plan own work to meet assigned schedules and targets.
Highly developed skills in knowledge sharing - create a learning culture.
Highly developed knowledge in Diversity awareness
Good English language skills (oral and written).
Business and Professional Competence
Business and financial awareness - understanding of the implications that various courses of action will have on costs.
Good knowledge of the Market and Ericsson Customers.
Good knowledge of Ericsson Portfolio.
Good understanding of all Project Management Knowledge areas.
Good understanding of Competence Domains, MS strategy, MS@Ericsson Program and Tier2 Program.
Good knowledge of relevant guidelines, tools and processes (eg. MS Project Model, 6-steps Transformation Model, MSDP and MS-TOP).
Good understanding of Ericsson organizational structure, ways of working and Company directives.
Good knowledge of Service delivery strategies and processes.
Working knowledge of MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, Eridoc, Ericoll, ePROPS, SRM, SAP, MORE tool etc.
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