Jobs at Ericsson

Job Summary

Industry experts developing commercial strategies & executing them through (1) creation and positioning of commercial value;(2) improvement in terms & conditions from a commercial, legal perspective; & (3) creation & protection of up-sell opportunities; Risk Management across the contractual lifecycle; Monitoring & working with the Core 3, for improved financial (margins, cash, working capital & upsell) performance of contracts, from the prior SDP baseline; Ensuring governance, through adherence to Sales Directives & applicable RSI & obtaining requisite approvals; Relationship management for enduring customer relationships & satisfaction, both internally & externally.
 
Responsibilities & Tasks

    Drive the creation of the commercial strategy
    Ensure conversion of the commercial strategy, into the proposal
    Drive the drafting, negotiation and finalization of the contract
    Ensure Contract Sign off and Handover
    Develop & drive the planning and execution of Contract Governance Preparation & its Execution
    Ensure Contract Completion Verification
    Drive Contract Finalization & closure
    Drive Contract management excellence
 
Position Qualifications

Core Competences:
    Problem Solving & Strategic Thinking
    Creative & Analytical Skills
    Change Management Skills
    Leadership & Managerial Skills
    Negotiation & Argumentation
    Presentation & Communication skills
    Risk Analysis & Management skills
    Cultural Awareness
    Customer & Market Insight
    Knowledge Sharing (Tools & Methods)
    Planning & Organizing Skills
    Result Oriented
    Sales & Business Development Skills
    Team Work & Collaboration
    Drafting Skills
    Commercial & Financial Understanding
    Legal & Regulatory Understanding

Behavioral Competences:
    Commercial Thinking
    Formulating Strategies & Concepts
    Persuading & Influencing
    Creating & Innovating
    Deciding & Initiating Action
    Delivering Results & Meeting Customer Expectations

Minimum Qualifications & Experience Requirements:
    Degree in Business

Preferred Qualifications & Experience Requirements:
    LLB
    MBA

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Job Summary

We are currently looking for an experienced Head of Processes and Tools covering the Managed Service Domain, in region RSSA.
Processes and Tools, is an enabler for the region to drive efficiency and improvements in the managed service operations according to managed services tactical plan (TRCP) and will on a high level cover below responsibilities:

- Driving implementation of MS-TOP processes together with the process champions in the local operations.
- Develop implementation strategies to further improve MS-TOP process implementations in the local operations.
- Develop strategies for standard process measurability as well as define improvement actions in conjunction with process KPI’s
- Ensure MS-TOP one way of working on all Managed Service Operations in the region.
- Functional ownership of standard tools used to support the OA (Operations Assurance) and NPO (Network Planning and Optimization) to ensure strict lifecycle management of business critical tools.

The Head of Processes and Tools will work together with all stakeholders, including but not limited to Regional Operations Management, GSC Management and BU organization across Ericsson.

Qualification and Experience

Bachelor’s degree, preferably in a science, business or telecommunications discipline, or a minimum of eight years of progressive experience in a related field.
Valid external project management certification (PMP, PgMP or IPMA)
PM experience from at least five projects and all project phases
At least five years of experience of Managed Service Operations.
Human Competence
Strong skills in Leadership and leading by example.
Customer oriented and business minded – has a consultative approach and focus on profitability.
Analytic with strong problem solving capability.
Self-motivated and works well under pressure.
Strong skills in Interpersonal communication and Presentation (oral and written) - ability to communicate effectively on an executive level.
Highly developed skills in driving change.
Ability to prioritize and plan own work to meet assigned schedules and targets.
Highly developed skills in knowledge sharing - create a learning culture.
Highly developed knowledge in Diversity awareness
Good English language skills (oral and written).
Business and Professional Competence
Business and financial awareness - understanding of the implications that various courses of action will have on costs.
Good knowledge of the Market and Ericsson Customers.
Good knowledge of Ericsson Portfolio.
Good understanding of all Project Management Knowledge areas.
Good understanding of Competence Domains, MS strategy, MS@Ericsson Program and Tier2 Program.
Good knowledge of relevant guidelines, tools and processes (eg. MS Project Model, 6-steps Transformation Model, MSDP and MS-TOP).
Good understanding of Ericsson organizational structure, ways of working and Company directives.
Good knowledge of Service delivery strategies and processes.
Working knowledge of MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, Eridoc, Ericoll, ePROPS, SRM, SAP, MORE tool etc.