Jobs at Alaro City

Responsibilities

Quality Assurance and Compliance:

• Conduct routine testing and analysis of raw water, treated water, and wastewater (e.g., pH, turbidity, BOD, COD) to ensure compliance with WHO, Nigerian regulatory standards, and Alaro City specifications
• Implement corrective actions for any out-of-specification results and maintain detailed records of water quality data
• Monitor influent and effluent parameters and ensure timely reporting to relevant regulatory bodies.

Operational Excellence:

• Support the daily operations of water treatment plants, including backwashing of filtration tanks, chemical dosing, and equipment calibration in line with SOPs
• Maintain adequate stock of reagents, chemicals, and testing equipment
• Collaborate with plant operators to optimise treatment processes and troubleshoot issues.

Safety and Documentation:

• Promote workplace safety through strict adherence to chemical handling and machinery guidelines
• Ensure Good Laboratory Practices (GLP) and maintain a clean, well-organised workspace
• Prepare accurate reports, memos, and presentations for management and stakeholders.

Environmental Stewardship:

• Inspect water bodies (e.g., reservoirs, discharge points) to ensure compliance with city standards and document environmental impacts
• Advocate for sustainable practices in water distribution and wastewater management.

Requirements

Education and Experience:

• Minimum of HND/Bachelor's Degree in Water Sciences, Industrial Chemistry, Environmental Science, or a related field
• At least 6 years of experience in industrial-scale water treatment plants or laboratories (exceptional candidates with 4+ years and advanced certifications will be considered).

Technical Skills:

• Strong knowledge of water/wastewater treatment principles, chemistry, and environmental regulations
• Proficiency with water quality testing instruments (e.g., spectrophotometers, titrators) and software (e.g., LIMS, MS Excel)
• Ability to interpret regulatory standards (WHO, NIS, NESREA) and implement compliance strategies.

Soft Skills:

• Strong communication skills and ability to collaborate across teams
• Attention to detail, good organisational skills, and ability to prioritise in a dynamic environment
• Proactive problem-solving and willingness to work shifts or overtime when needed.

Personal Attributes:

• Results-driven and aligned with Alaro City's mission
• Adaptable and able to perform under pressure
• Willingness to relocate to or reside in Epe, Lagos.

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Position Overview

• The Front Desk Officer is responsible for delivering exceptional customer experience for all visitors, parents, students, staff and external stakeholders.
• As the face of the College, the role ensures that every interaction reflects Wellington College International Lagos' commitment to excellence, professionalism and outstanding customer service.
• The Front Desk Officer oversees the day-to-day operations of the reception function, manages enquiries with efficiency and discretion, coordinates visitor access, and provides high-quality administrative support to ensure the smooth running of the College.

Key Responsibilities
Reception & Customer Experience:

• Deliver a professional, welcoming and personalised experience for all visitors, parents, students and guests, ensuring every interaction reflects the College's values and commitment to excellence.
• Serve as the first point of contact for all telephone, email and in-person enquiries, responding promptly or directing enquiries appropriately.
• Manage the reception environment to ensure it consistently reflects the high standards of the College.
• Coordinate visitor registration, access and security procedures in accordance with safeguarding protocols.
• Support VIP visits, prospective families, Open Days and other College events by ensuring a seamless visitor experience.

Administration:

• Coordinate the day-to-day operation of the reception function, ensuring enquiries and administrative requests are managed efficiently.
• Provide administrative support to academic and operational departments as required.
• Manage incoming and outgoing correspondence, deliveries and courier services.
• Coordinate meeting room bookings and support internal meetings where appropriate.
• Maintain accurate records and ensure information is managed confidentially and in accordance with College policies.
• Work collaboratively across departments to ensure enquiries are resolved efficiently and services are delivered seamlessly.

Stakeholder Engagement:

• Build and maintain positive relationships with parents, students, colleagues and external partners through professional, responsive and customer-focused communication.
• Support the Admissions team during enrolment activities and assist in creating a positive experience for prospective families.

Compliance:

• Ensure all visitor management processes comply with safeguarding, health and safety, security and data protection requirements.
• Handle confidential and sensitive information with discretion and professionalism.

General:

• Contribute positively to the wider life of the College.
• Undertake additional responsibilities appropriate to the role as reasonably required.

Other Responsibilities:
Health, Safety and Safeguarding:

• Support the College's commitment to maintaining a safe, secure, and healthy environment by adhering to all Health and Safety policies, risk management procedures, emergency protocols, and safeguarding requirements, and by reporting hazards, accidents, near misses, or unsafe practices in a timely manner.

Professional Development:

• Maintain and enhance professional knowledge, skills, and effectiveness through continuous professional development, active participation in College training and meetings, reflective practice, and collaborative engagement with colleagues.

Founding Culture and Engagement:

• As a member of the founding team, actively contribute to building awareness, engagement, and confidence in the College through participation in admissions, promotional, community and stakeholder engagement activities, while consistently serving as an ambassador for the school's values and vision.

Requirements
Person Specification:

• Bachelor's Degree or equivalent qualification.
• Excellent written and spoken English.
• Minimum of 3 years' experience in a customer-facing, hospitality, corporate reception or administrative role.
• Experience within a premium service environment such as education, hospitality, banking, aviation, healthcare or professional services would be advantageous.
• Outstanding communication and interpersonal skills.
• Strong customer service orientation with the ability to build positive relationships with a diverse range of stakeholders.
• Excellent organisational skills with the ability to prioritise multiple tasks.
• High level of professionalism, discretion and attention to detail.
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel and Teams.
• Ability to remain calm, composed and solutions-focused in a fast-paced environments.

Personal Attributes:

• Warm, confident and professional in presentation and manner.
• Highly organised, proactive and dependable.
• Service-oriented, with a genuine commitment to delivering an exceptional stakeholder experience.
• Collaborative, adaptable and able to work effectively with colleagues across the College.
• Demonstrate a high level of integrity, professionalism and sound judgement in all interactions.

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Position Overview

• The Admissions Manager is responsible for leading the Admissions Department and overseeing all admissions-related activities.
• The successful applicant will manage the students admissions journey from initial enquiry through to enrolment, ensuring a positive and efficient experience for prospective families.
• The role plays a key part in achieving enrolment targets by attracting students who will flourish within the Wellington community and reflect the College’s values and ethos.
• The Admissions Manager will support the ongoing development of admissions policies, processes and systems, while analysing admissions data and preparing reports to inform decision-making.
• As an ambassador for Wellington College International Lagos, the postholder will foster strong relationships with families, colleagues and external stakeholders, demonstrating professionalism, integrity and a commitment to high standards of service.
• The role holder will actively promote the College’s culture and values, contributing to its reputation and continued growth within the local and international community.

Key Responsibilities
Admissions & Enrolment:

• Manage the end-to-end admissions process to ensure an efficient, welcoming and high-quality experience for prospective families.
• Support the delivery of annual enrolment targets through effective management of the admissions pipeline and conversion activities.
• Develop and implement admissions plans and regularly monitor progress against enrolment objectives.
• Ensure admissions procedures are continuously reviewed and improved to enhance efficiency and customer experience.
• Oversee enquiries, applications, assessments, interviews, offers and enrolment activities.
• Manage waitlists and ensure proactive communication with prospective families.
• Oversee the annual re-enrolment process and work with school leaders to support student retention.
• Build strong relationships with prospective families from initial enquiry through enrolment.
• Ensure all communications with prospective families are timely, professional and aligned with the school's brand and values.
• Work closely with academic leaders to coordinate admissions assessments and interviews.

Admissions Operations:

• Manage the school's admissions database, ensuring data accuracy and integrity.
• Conduct school tours and represent the school at admissions events and open days.
• Monitor admissions KPIs, including enquiries, applications, offers, conversions and enrolments.
• Prepare regular admissions reports and forecasts for senior leadership.
• Ensure timely communication of new student information to relevant departments.
• Work with operational teams to support successful student onboarding.
• Work closely with the Marketing team on recruitment campaigns and admissions events.

Leadership:

• Supervise and support the Admissions team, ensuring high standards of service delivery.
• Allocate workload, monitor performance and provide coaching and development to team members.
• Foster a collaborative, customer-focused culture within the admissions team.

Continuous Improvement:

• Analyse admissions trends and competitor activity to identify opportunities for improvement.
• Recommend and implement enhancements to admissions systems and processes.
• Build effective relationships with colleagues across the school to ensure admissions is a collaborative process.
• Undertake other duties consistent with the level and responsibilities of the role.

Other Responsibilities:
Health, Safety and Safeguarding:

• Support the College's commitment to maintaining a safe, secure, and healthy environment by adhering to all Health and Safety policies, risk management procedures, emergency protocols, and safeguarding requirements, and by reporting hazards, accidents, near misses, or unsafe practices in a timely manner.

Professional Development:

• Maintain and enhance professional knowledge, skills, and effectiveness through continuous professional development, active participation in College training and meetings, reflective practice, and collaborative engagement with colleagues.

Founding Culture and Engagement:

• As a member of the founding team, actively contribute to building awareness, engagement, and confidence in the College through participation in admissions, promotional, community and stakeholder engagement activities, while consistently serving as an ambassador for the school's values and vision.

Requirements

• Bachelor's Degree or equivalent qualification.
• Excellent written and spoken English.
• Minimum of 5 years’ experience in admissions, enrolment, pupil recruitment or a related customer-facing role.
• Experience within an international school or education environment.
• Proven experience managing or coordinating the end-to-end admissions process.
• Experience supervising or supporting team members in a structured environment.
• Experience working with admissions systems or CRM platforms.
• Strong understanding of admissions and enrolment processes, including conversion management.
• Ability to manage competing priorities and deliver against enrolment targets.
• Strong communication and stakeholder management skills, with confidence engaging families and internal teams.
• High level of accuracy and attention to detail, particularly when handling data and reporting.
• Ability to analyse admissions data and support decision-making through clear reporting.
• Proficiency in Microsoft 365 applications, particularly Excel, Word, PowerPoint, Outlook and Teams.

Personal attributes:

• Professional and confident, with a strong customer service mindset.
• Proactive, organised and able to take ownership of tasks and processes.
• Collaborative, with the ability to work effectively across departments and with senior stakeholders.
• Comfortable working in a fast-paced environment with clear targets and deadlines.
• Flexible and willing to support admissions events, including occasional evenings and weekends.
• Committed to delivering an excellent experience.