Admissions Manager at Alaro City

Position Overview

• The Admissions Manager is responsible for leading the Admissions Department and overseeing all admissions-related activities.
• The successful applicant will manage the students admissions journey from initial enquiry through to enrolment, ensuring a positive and efficient experience for prospective families.
• The role plays a key part in achieving enrolment targets by attracting students who will flourish within the Wellington community and reflect the College’s values and ethos.
• The Admissions Manager will support the ongoing development of admissions policies, processes and systems, while analysing admissions data and preparing reports to inform decision-making.
• As an ambassador for Wellington College International Lagos, the postholder will foster strong relationships with families, colleagues and external stakeholders, demonstrating professionalism, integrity and a commitment to high standards of service.
• The role holder will actively promote the College’s culture and values, contributing to its reputation and continued growth within the local and international community.

Key Responsibilities
Admissions & Enrolment:

• Manage the end-to-end admissions process to ensure an efficient, welcoming and high-quality experience for prospective families.
• Support the delivery of annual enrolment targets through effective management of the admissions pipeline and conversion activities.
• Develop and implement admissions plans and regularly monitor progress against enrolment objectives.
• Ensure admissions procedures are continuously reviewed and improved to enhance efficiency and customer experience.
• Oversee enquiries, applications, assessments, interviews, offers and enrolment activities.
• Manage waitlists and ensure proactive communication with prospective families.
• Oversee the annual re-enrolment process and work with school leaders to support student retention.
• Build strong relationships with prospective families from initial enquiry through enrolment.
• Ensure all communications with prospective families are timely, professional and aligned with the school's brand and values.
• Work closely with academic leaders to coordinate admissions assessments and interviews.

Admissions Operations:

• Manage the school's admissions database, ensuring data accuracy and integrity.
• Conduct school tours and represent the school at admissions events and open days.
• Monitor admissions KPIs, including enquiries, applications, offers, conversions and enrolments.
• Prepare regular admissions reports and forecasts for senior leadership.
• Ensure timely communication of new student information to relevant departments.
• Work with operational teams to support successful student onboarding.
• Work closely with the Marketing team on recruitment campaigns and admissions events.

Leadership:

• Supervise and support the Admissions team, ensuring high standards of service delivery.
• Allocate workload, monitor performance and provide coaching and development to team members.
• Foster a collaborative, customer-focused culture within the admissions team.

Continuous Improvement:

• Analyse admissions trends and competitor activity to identify opportunities for improvement.
• Recommend and implement enhancements to admissions systems and processes.
• Build effective relationships with colleagues across the school to ensure admissions is a collaborative process.
• Undertake other duties consistent with the level and responsibilities of the role.

Other Responsibilities:
Health, Safety and Safeguarding:

• Support the College's commitment to maintaining a safe, secure, and healthy environment by adhering to all Health and Safety policies, risk management procedures, emergency protocols, and safeguarding requirements, and by reporting hazards, accidents, near misses, or unsafe practices in a timely manner.

Professional Development:

• Maintain and enhance professional knowledge, skills, and effectiveness through continuous professional development, active participation in College training and meetings, reflective practice, and collaborative engagement with colleagues.

Founding Culture and Engagement:

• As a member of the founding team, actively contribute to building awareness, engagement, and confidence in the College through participation in admissions, promotional, community and stakeholder engagement activities, while consistently serving as an ambassador for the school's values and vision.

Requirements

• Bachelor's Degree or equivalent qualification.
• Excellent written and spoken English.
• Minimum of 5 years’ experience in admissions, enrolment, pupil recruitment or a related customer-facing role.
• Experience within an international school or education environment.
• Proven experience managing or coordinating the end-to-end admissions process.
• Experience supervising or supporting team members in a structured environment.
• Experience working with admissions systems or CRM platforms.
• Strong understanding of admissions and enrolment processes, including conversion management.
• Ability to manage competing priorities and deliver against enrolment targets.
• Strong communication and stakeholder management skills, with confidence engaging families and internal teams.
• High level of accuracy and attention to detail, particularly when handling data and reporting.
• Ability to analyse admissions data and support decision-making through clear reporting.
• Proficiency in Microsoft 365 applications, particularly Excel, Word, PowerPoint, Outlook and Teams.

Personal attributes:

• Professional and confident, with a strong customer service mindset.
• Proactive, organised and able to take ownership of tasks and processes.
• Collaborative, with the ability to work effectively across departments and with senior stakeholders.
• Comfortable working in a fast-paced environment with clear targets and deadlines.
• Flexible and willing to support admissions events, including occasional evenings and weekends.
• Committed to delivering an excellent experience.