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Export Trading Group is the largest agricultural-commodity supply chain company in East and Southern Africa. The Company originates (buys) crops at farm gate “up country” in over 25 African countries, aggregates and processes them in a network of proprietary facilities and exports them internationally.
Using this infrastructure in reverse, the...
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Role Purpose:
You will generally be responsible for maintaining and overseeing inventory and supplies by receiving, storing, and delivering items. As a Warehouse Supervisor, you will be responsible for ensuring the highest quality of the work and maximizing productivity of our warehouse. To be successful as a Warehouse Supervisor you should be experienced in optimizing warehousing processes and be an effective team leader. You should also be dependable and have excellent organizational and time management skills.
Duties and Responsibilities:
- Supervising warehouse staff and daily activities.
- Managing, evaluating and reporting on warehouse productivity.
- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
- Ordering supplies and maintaining suitable inventory levels.
- Checking orders, bills, items received, inventory, and deliveries for accuracy.
- Maintaining records, reporting relevant information, and preparing any necessary documentation.
- Ensuring basic maintenance standards and compliance with health and safety regulations.
- Performing a daily inspection of the warehouse grounds.
- Coordinating and maintaining fleets and equipment.
- Communicating and coordinating with other departments and customers.
Job Requirements:
- Degree in Business Management or a related field.
- Previous experience as a warehouse supervisor or a similar management position.
- Strong working knowledge of warehouse operations and management.
- Time management skills and the ability to delegate.
- Excellent leadership and organizational skills.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and data entry software.
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Role Profile
Reporting to the Head of Operation, the incumbent of this role will be responsible for the performance and coordination of the Inbound Customer Service Agents. He/she will interface with cross-functional teams and systems to perform various functions including external team management, quality assurance, customer acquisition and retention, and overall good customer experience.
The role holder will be responsible for designing and implementing customer retention strategies to increase loyalty and retention. The role will be responsible for collecting, collating, analyzing and presenting all data sets required for robust customer Retention. Design and implement campaign models, formats, and processes that will showcase the effectiveness of defined customer campaigns.
Drive service improvement, customer loyalty and retention, digital channel uptake and customer utilization with the objective of reduced cost to serve and increase our customer base.
Key Responsibilities:
- Strategy: Actively engage and contribute to the development and review of the client relations strategy, policy and approach within the organization. Review organization-wide customer service standards, policies, procedures and initiatives to understand, anticipate and the customers’ requirements Execute a sustainable, cost-effective, impactful approach to customer experience for the business.
- Relationship Management: Listen to, understand and respond to customers to manage their expectations, build the brand and create loyalty. Sustain rapport with customers by making periodic customer visits, exploring specific needs, and anticipating new opportunities. Create and execute initiatives to address the root cause of customer dissatisfaction. Respond positively and professionally to customers complaints, analyzes the root cause and take necessary steps to eliminate process, system and procedure failures that lead to customer dissatisfaction.
- Customer Service:Ensure quality and consistency of customer relations by handling customer complaints and queries are addressed and resolved within stipulated SLAs. Create and execute initiatives to address customer complaints and take necessary steps to correct and address the complaints.
- Finance, Budgets and Forecasts:Forecast and achieve annual revenue and expenditure targets for the customer service team in line with the strategic plan. Develop departmental budgets, schedule expenditure, analyze variances and take corrective actions to address variances.
- Customer Retention: Champion initiatives to drive customer retention and drive exceptional customer experience. Develop customer satisfaction goals and coordinate with the team to meet them daily. Analyse emerging trends in consumer management and develop relevant initiatives to guarantee top tier customer management. Coordinate information to customers using our products including after-sales support.
- Stakeholder Management:Collaborate with cross-functional teams to identify break downs in the process and ensure a seamless customer experience. Identify key trends and opportunities for the sales team to increase sales.
- Reporting:Provide weekly and monthly reports on the customer’s Campaigns, trends and initiatives to evaluate their effectiveness. Analyze market, customer and sales data to mine useful insights to drive customer acquisition and retention. Report to the Head of Operations on team performance against KPIs.
- Performance Management: Supervise day to day activities in customer service. Ensure staff members are achieving desired service levels while providing regular performance feedback. Conduct pre-shift team meetings daily setting focus and priorities for the day to ensure the productivity of the agents along their OKRs.
- People Management:Manage the day-to-day growth, development, deployment and engagement of the team. Recruit, orientate, communicate job expectations, coach, and manage direct reports. Monitor the performance of all team members and give ongoing feedback to ensure high performance is maintained. Facilitate training sessions to build skill and capacity in the operations division. Update personal job knowledge by participating in educational opportunities, reading professional publications, maintaining.
Minimum Requirements & Key Skills:
- A minimum of 8 years in customer management driving customer acquisition and retention;
- A bachelor’s degree in business management or related field. A masters degree will be an added advantage;
- Extensive experience in a Call Centre environment within a retail environment;
- Detailed understanding of Call Centre processes & KPIs;
- Good reporting and presentation skills with a keen eye for detail
- Have an ability to influence and collaborate with a cross functional team
- Excellent written and oral communication skills, with the confidence to interact at all levels of the organization
- Personal drive with a sense of urgency and an ability to demonstrate strong commitment to managing initiatives to a successful conclusion
- Good use of Microsoft Excel, Word & PowerPoint Office suite.
- Understand and reinforce the organization culture amongst employees
- Ability to work in a fast-paced, deadline driven team environment.
Competencies & Skills
- Business Acumen;
- Customer Orientation;
- Stakeholder Management;
- People Management;
- Persuasion and Influencing Skills;
- Strong people leadership;
- Team player.
go to method of application »
Role Profile
We are looking to bring on board an ambitious and commercially aware candidate as an Area Commercial Manager. The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit. He/she will be responsible for the execution of the organization’s strategy in market including accountability of the P&L, budget, market and business performance, operations and people management.
Key Responsibilities:
Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise was to improve the same.
Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in market including advisory on product pricing to generate business margins. Liase with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
Strategy Execution: Communication of the business strategy in market and ensure execution against the set KPIs as per the strategy. Ensure the team understanding and buy in to the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis and customer feedback.
Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
Compliance: Drive compliance to the laid down SOPs for the warehouse, operations and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audit to evaluate level of compliance, operational gaps and hinderances for immediate action.
Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee it’s utilization including budget control, accounting as well as reconciliation.
Market Intelligence & Business Advisory: Undertake frequent market survey and analysis to identify opportunities the business can capitalize on, understand competitor activities and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
People Management: Support staff recruiting for the business unit, training, supervision and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations and training.
Minimum Requirements & Key Skills:
- A Diploma in Business Management or related field. A Bachelor’s degree will be an added advantage;
- A minimum of 4-6 years in operations management and driving business performance in a retail or FMCG background.
- Experience handling end to end operations cutting across warehousing, logistics, sales and business performance management is preferred;
- Appreciation of the business environment, key priorities and a keen sense of what needs to be done for the business to succeed;
- Proven ability to manage cross functional teams with indirect reporting lines to drive the execution and achievement of the business objectives and strategy.
Competencies & Skills
- Strong Commercial Acumen
- Operational Excellence
- Team Player
- People Management
- Stakeholder Engagement
go to method of application »
Role Profile
We are looking to bring on board an ambitious and commercially aware candidate as an Area Commercial Manager. The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit. He/she will be responsible for the execution of the organization’s strategy in market including accountability of the P&L, budget, market and business performance, operations and people management.
Key Responsibilities:
Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise was to improve the same.
Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in market including advisory on product pricing to generate business margins. Liase with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
Strategy Execution: Communication of the business strategy in market and ensure execution against the set KPIs as per the strategy. Ensure the team understanding and buy in to the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis and customer feedback.
Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
Compliance: Drive compliance to the laid down SOPs for the warehouse, operations and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audit to evaluate level of compliance, operational gaps and hinderances for immediate action.
Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee it’s utilization including budget control, accounting as well as reconciliation.
Market Intelligence & Business Advisory: Undertake frequent market survey and analysis to identify opportunities the business can capitalize on, understand competitor activities and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
People Management: Support staff recruiting for the business unit, training, supervision and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations and training.
Minimum Requirements & Key Skills:
- A Diploma in Business Management or related field. A Bachelor’s degree will be an added advantage;
- A minimum of 4-6 years in operations management and driving business performance in a retail or FMCG background.
- Experience handling end to end operations cutting across warehousing, logistics, sales and business performance management is preferred;
- Appreciation of the business environment, key priorities and a keen sense of what needs to be done for the business to succeed;
- Proven ability to manage cross functional teams with indirect reporting lines to drive the execution and achievement of the business objectives and strategy.
Competencies & Skills
- Strong Commercial Acumen
- Operational Excellence
- Team Player
- People Management
- Stakeholder Engagement
go to method of application »
Job Purpose:
We are looking for an Accounts Payable Accountant to direct and manage the accounts payable activities of the business. The role holder will be responsible for maintaining the Accounts Payable Processing System; ensure all expenses are accurately recorded and properly documented; maintain and document relationship with all vendors, contractors and employees; assist with the monthly and annual close of books and records while ensuring compliance with applicable state laws and regulations.
Duties and Responsibilities:
- Accounts Payable: Develop and implement procedures to ensure timely processing of all account’s payable invoices, requisitions, purchase orders, etc. Maintain accurate records of accounts owed; Prepare invoices, including computing discounts, and coding expenses. Process timely payment of all liabilities generated and conduct periodic checks of department payables, including travel reports. Detect and resolve problems with incorrect orders and invoices. Ensure the accurate and timely recording, documenting, and posting of Accounts payable transactions and checks.
- Month end closure: Ensure the month end close for the organization is completed accurately and on time. Identify, calculate and post any accounting adjustments in line with accounting standards and policies.
- Reconciliation: Coordinate quarterly and annual financial statements, as well as management accounts and cash flow forecasts. Support the implementation of the financial control framework including balance Sheet reconciliations), helping implement changes to policies and processes. Handle supplier reconciliations:
- Initiating online payments for supplier.
- Paying supplier in time as per credit terms and limit.
- Manage supplier aging report.
Prepare and provide monthly reconciliations of Accounts Payable including proposed general journal entries and supporting documentation.
- Data Entry: Complete data entry to ensure all accounts payable invoices, credit card transactions and check requests are recorded in compliance with the organization’s policies, applicable laws and regulations, and sound internal control. Processes all authorized purchase orders and invoices and ensures timely data entry to financial system.
- Vendor Management: Maintain vendor permanent file and ensure required documentation is current and in compliance with all applicable tax requirements. Maintain vendor permanent file and ensure required documentation is current and in compliance with all applicable tax requirements; Researches issues, responds to questions, and provides assistance to staff regarding purchase orders and vendor transactions
- Reporting: Assist with statutory reporting; Prepare weekly and monthly cash requirements reports and reconciliations and submit to for review
- Compliance: Oversee and ensure compliance on our tax responsibilities including, VAT, PAYE, Corporation tax and other such related matters. Assist in the compilation of information for the annual audit.
- Administration: Work with key stakeholders to manage and resolve any Accounts Payable issues. Compile, maintain, and file all physical and computerized reports, records, and other documents required, including auditable records. Maintain accurate, organized filing system of paid and unpaid invoices and purchase orders.
- Any other duties assigned by the Finance Manager.
Minimum Requirements:
- At least 5 years of experience working in an accountants' practice in a commercial and structured environment;
- Fully qualified Accountant with a Bachelor’s degree in Accounting/Finance;
- Strong experience in dealing with VAT, PAYE, Corporation tax and other such;
- Experienced using BTC, VT, Quick Book, Sage, Excel, Word, and other common software;
- Have knowledge of application of International Financial Reporting Standards (IFRS);
- Have good IT skills and knowledge of Microsoft Office, especially in Excel;
- Have experience of working with financial accounting package;
- Good knowledge of accounting principles;
- Proficiency skills in keyboarding and file maintenance;
- Ability to work with numbers in an accurate and rapid manner Ability to use personal computer and software to develop spreadsheets, databases, and do word processing;
- Experience in the month end cycle to close our books and prepare monthly.
Competencies and Key Skills:
- Strong Financial Acumen;
- Problem Solving Skills;
- Analytical Thinking;
- Detail Orientation;
- Planning & organization skills;
- Tech Savvy.
go to method of application »
Role Profile
- Reporting to the Head of Operation, the incumbent of this role will be responsible for the performance and coordination of the Inbound Customer Service Agents. He/she will interface with cross-functional teams and systems to perform various functions including external team management, quality assurance, customer acquisition and retention, and overall good customer experience.
- The role holder will be responsible for designing and implementing customer retention strategies to increase loyalty and retention.
- The role will be responsible for collecting, collating, analyzing and presenting all data sets required for robust customer Retention.
- Design and implement campaign models, formats, and processes that will showcase the effectiveness of defined customer campaigns.
- Drive service improvement, customer loyalty and retention, digital channel uptake and customer utilization with the objective of reduced cost to serve and increase our customer base.
Key Responsibilities
- Strategy: Actively engage and contribute to the development and review of the client relations strategy, policy and approach within the organization. Review organization-wide customer service standards, policies, procedures and initiatives to understand, anticipate and the customers’ requirements Execute a sustainable, cost-effective, impactful approach to customer experience for the business.
- Relationship Management: Listen to, understand and respond to customers to manage their expectations, build the brand and create loyalty. Sustain rapport with customers by making periodic customer visits, exploring specific needs, and anticipating new opportunities. Create and execute initiatives to address the root cause of customer dissatisfaction. Respond positively and professionally to customers complaints, analyzes the root cause and take necessary steps to eliminate process, system and procedure failures that lead to customer dissatisfaction.
- Customer Service: Ensure quality and consistency of customer relations by handling customer complaints and queries are addressed and resolved within stipulated SLAs. Create and execute initiatives to address customer complaints and take necessary steps to correct and address the complaints.
- Finance, Budgets and Forecasts: Forecast and achieve annual revenue and expenditure targets for the customer service team in line with the strategic plan. Develop departmental budgets, schedule expenditure, analyze variances and take corrective actions to address variances.
- Customer Retention: Champion initiatives to drive customer retention and drive exceptional customer experience. Develop customer satisfaction goals and coordinate with the team to meet them daily. Analyse emerging trends in consumer management and develop relevant initiatives to guarantee top tier customer management. Coordinate information to customers using our products including after-sales support.
- Stakeholder Management: Collaborate with cross-functional teams to identify break downs in the process and ensure a seamless customer experience. Identify key trends and opportunities for the sales team to increase sales.
- Reporting: Provide weekly and monthly reports on the customer’s Campaigns, trends and initiatives to evaluate their effectiveness. Analyze market, customer and sales data to mine useful insights to drive customer acquisition and retention. Report to the Head of Operations on team performance against KPIs.
- Performance Management: Supervise day to day activities in customer service. Ensure staff members are achieving desired service levels while providing regular performance feedback. Conduct pre-shift team meetings daily setting focus and priorities for the day to ensure the productivity of the agents along their OKRs.
- People Management: Manage the day-to-day growth, development, deployment and engagement of the team. Recruit, orientate, communicate job expectations, coach, and manage direct reports. Monitor the performance of all team members and give ongoing feedback to ensure high performance is maintained. Facilitate training sessions to build skill and capacity in the operations division. Update personal job knowledge by participating in educational opportunities, reading professional publications, maintaining.
Minimum Requirements & Key Skills
- A Bachelor's Degree in Business Management or related field. A Master's Degree will be an added advantage;
- A minimum of 8 years in customer management driving customer acquisition and retention;
- Extensive experience in a Call Centre environment within a retail environment;
- Detailed understanding of Call Centre processes & KPIs;
- Good reporting and presentation skills with a keen eye for detail
- Have an ability to influence and collaborate with a cross functional team
- Excellent written and oral communication skills, with the confidence to interact at all levels of the organization
- Personal drive with a sense of urgency and an ability to demonstrate strong commitment to managing initiatives to a successful conclusion
- Good use of Microsoft Excel, Word & PowerPoint Office suite.
- Understand and reinforce the organization culture amongst employees
- Ability to work in a fast-paced, deadline driven team environment.
Competencies & Skills:
- Business Acumen;
- Customer Orientation;
- Stakeholder Management;
- People Management;
- Persuasion and Influencing Skills;
- Strong people leadership;
- Team player.
go to method of application »
Job Purpose
- We are looking for a talented person to join our team as a Dispatch Associate.
- The person will provide full support to the Logistics department.
- The preferred candidates should be ready to learn and work with smart and caring colleagues who will bring the best out of his/her abilities.
- As a Dispatch Associate, you will be empowered while being held accountable.
Duties and Responsibilities
- Ensure 100% dispatch of orders/ items
- Adherence to delivery windows set in operations
- 100% deposit of cash after every order delivered
- Enforce use of mobile money as the preferred payment mode on each order delivered
- 100% reconciliation after every delivery run
- Full management of fuel
- Share performance for the day for drivers and with drivers
- Send daily reports to operations team
- Ensure timely delivery of orders
- Monitor and manage drivers
Job Requirements
- Bachelor's Degree or Diploma in Procurement or related field
- Must be hands – on proficient in MS office
- Must have excellent communication skills
- Impeccable Integrity.
- Organization, punctuality and good interpersonal skills.
- Attention to detail.
- Proven ability to handle challenging workload
- Experience in Advanced Excel is an added advantage
go to method of application »
Job Purpose
- We are looking for a talented person to join our team as a Dispatch Associate.
- The person will provide full support to the Logistics department.
- The preferred candidates should be ready to learn and work with smart and caring colleagues who will bring the best out of his/her abilities.
- As a Dispatch Associate, you will be empowered while being held accountable.
Duties and Responsibilities
- Ensure 100% dispatch of orders/ items
- Adherence to delivery windows set in operations
- 100% deposit of cash after every order delivered
- Enforce use of mobile money as the preferred payment mode on each order delivered
- 100% reconciliation after every delivery run
- Full management of fuel
- Share performance for the day for drivers and with drivers
- Send daily reports to operations team
- Ensure timely delivery of orders
- Monitor and manage drivers
Job Requirements
- Bachelor's Degree or Diploma in Procurement or related field
- Must be hands – on proficient in MS office
- Must have excellent communication skills
- Impeccable Integrity.
- Organization, punctuality and good interpersonal skills.
- Attention to detail.
- Proven ability to handle challenging workload
- Experience in Advanced Excel is an added advantage
go to method of application »
Job Purpose
- We are looking for a talented person to join our team as a Dispatch Supervisor.
- The Successful candidate will take full charge of the dispatch team in the business unit overseeing the end to end achievement of the team's KPIs.
- He or she will be accountable for goods dispatch, driver engagement and management; fuel management; route mapping and planning as well as the team's performance.
Duties and Responsibilities
- Ensure 100% dispatch of orders/ items
- Adherence to delivery windows set in operations
- 100% deposit of cash after every order delivered
- Enforce use of mobile money as mode of payment on each order delivered
- 100% reconciliation after every delivery run
- Full management of fuel
- Share performance for the day for drivers and with drivers
- Send daily reports to operations team
- Ensure timely delivery of orders
- Monitor and manage drivers
Job Requirements
- Bachelor’s Degree or Diploma in Procurement or a related field
- A minimum of 4 years experience in Dispatch or Logistics with at least 1 year experience at a Supervisory role.
- Hands on experience handling goods dispatch in a warehousing or production environment;
- Experience in an FMCG or Retail background is preferred;
- Demonstrated experience handling route planning and mapping to yield maximum returns;
- Good appreciation of MS office;
- Experience preparing key operational reports;
- Proficient in MS office with good appreciation of Excel;
- Must have excellent communication skills;
- Organization, punctuality and good interpersonal skills;
- Attention to detail;
- Proven ability to handle challenging workload.
go to method of application »
Job Purpose
- Provides overall coordination and management of loss control and security Staff at the assigned Warehouse.
- He/she is in charge of ensuring effective Loss Control Management systems and reporting at the branch and ensure optimization of all security inputs.
Duties and Responsibilities
- Supervises all loss control and security staff in the assigned warehouse to ensure the company rules, policies and standard operating procedures are always followed by everyone.
- Identify hazards and security risks in the warehouse and raise them to management for necessary action.
- Train your team and always keep it motivated and focused on attaining set goals and beyond.
- Conduct third-party vehicle inspections on weekly basis and maintain records for the same.
- Reconcile all TRQs as will be shared from HQ against branch records and submit report on any matters arising on daily basis.
- Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
- Investigate known or suspected internal & external theft, or vendor fraud.
- Collaborate with law enforcement agencies to report or investigate crimes within the assigned branch.
- Testify in civil or criminal court proceedings when called upon by management.
- Conduct store audits to identify problem areas or procedural deficiencies e.g. alarm system, perimeter walls, store arrangements, CCTV etc.
- Identify and report merchandise or stock shortages/stock-outs to the warehouse management team for necessary action.
- Maintain documentation or reports on loss prevention-related incidents.
- Perform covert surveillance and of areas susceptible to loss, such as receiving areas, Dispatch areas, stock room, refuelling areas, and driver delivery points.
- Prepare and submit written reports on loss control investigations as they arise.
- Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms or locks and shutters.
- Conduct third checks on stocks being delivered by suppliers to detect or deter any form of collusion to under-receive.
- Identify and report safety concerns to maintain a safe working environment for all employees.
- Form, chair and maintain a fire and safety team in the warehouse
- Maintain confidentiality of proprietary information for the company
- Report all unethical behaviour in the warehouse to the company top management.
Key Performance Indicators (KPI’s)
- Effective shift management and supervision of all loss control & security staff in the store.
- Proactive approach towards loss minimization.
- Timely capturing and submission of branch loss control comprehensive reports.
- Propper implementation of company standard operating procedures especially security-related.
Job Requirements
- A Diploma in Security, Criminology or any other related course
- Computer Literacy is mandatory.
- 2 years experience in loss prevention or security industry
- FMCG Distribution outlet set up that involves a lot of goods and vehicle movement. Data and all dispatch documents are displayed and maintained on a digital platform thus this heavily requires conversance with IT.
Skills & Competencies:
- Leadership skills
- Computer skills
- Detail-oriented, preventative outlook and vigilant
- Good physical condition, as this position may require a lot of walking and standing
- Team player
- Strong verbal and written communication skills
- Observational and Analytical skills
- Interrogative skills
- Understanding safety processes and procedures
- Ability to respond well to emergency situations
- Good character beyond reproach, high integrity and a clean criminal record
- Can Work under minimal supervision
- Objective mind and result oriented
- Must be physically fit.
- Must Uphold proper personal grooming.
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Job Description
- We are looking to hire a successful candidate who has a degree in finance, accounting, or related field.
- You must know accounting principles and end to end full accounting process.
- You will be continuously looking for a way to help the team to become more efficient and effective.
Primary Duties & Responsibilities
- Perform company accounting duties and determine revenue and expenditure.
- Ensure no revenue loss leakage - all billed goods & services are fully settled.
- Be the first point of contact for payment aggregators from whom we collect for invoiced goods to ensure amounts paid for goods and services delivered by KYOSK are duly received and credited to KYOSK bank accounts.
- Work with operations / dispatch to resolve all issues that could occasion revenue loss / leakage e.g payment reversals / recalls for invoiced and dispatched goods.
- Work with account team to perform financial planning, analysis, and reporting activities.
- Determine monthly revenue forecast and perform monthly revenue analysis .
- Create monthly revenue report to the management.
- Oversee financial transaction and process invoices promptly.
- Perform reconciliation of account receivable and payable.
- Assist in financial audits and implement audit recommendation.
- Work in compliance with company accounting standard and guidelines.
- Use software application for company accounting operation.
- Identify and resolve outstanding balances monthly.
- Perform record keeping of all financial operation.
- Create and distribute monthly invoices based on contract and reporting data.
- Review and interpret contracts for proper billing terms and assist in management aspects of the revenue process.
Minimum Requirements
- Bachelor's Degree in Accounting with experience in revenue recognition is a plus.
- Certified Accountant of Nigeria and a member of ICAN.
- Must possess a minimum of 5 years of experience in finance with at least 2 years in a revenue accounting role.
- Punctual, reliable and must have strong communication skill.
- Knowledge about MS office, excel-Advance excel a plus.
- Able to work in a team and produce quality output under tight deadlines.
- Strong verbal and oral communication skills.
- Self-motivated and strong analytical skills.
- Attention to detail, prioritization skill and time management.
- Quick learner with a positive attitude.
- Must be highly organized and able to deal with a high volume of data
- Able to work proactively and independently with a team in a fast-paced environment.
Desired Competencies:
- Business Acumen;
- Strategic Alignment;
- Change Management;
- Stakeholder Management;
- Problem Solving Skills;
- Decision Making Skills;
- Tech Savvy.
go to method of application »
Job Purpose
- We are looking for a talented person to join our team as a Warehouse Associate.
- The person will provide full support to the Warehouse department.
- The preferred candidates should be ready to learn and work with smart and caring colleagues who will bring the best out of his/her abilities.
- As a Warehouse Associate, you will be empowered while being held accountable.
Duties and Responsibilities
- Inventory management - perform cycle counts, complete reconciliations, monitor inventory transactions, continually sort out inventory issues as they arise.
- Update all transactions in the APP (warehouse management system).
- Receive and verify quantity and condition of products coming from suppliers and inter-warehouse transfers.
- Check re-order level of products in the warehouse to ensure we don’t have any stocks outs.
- Ensure that all paperwork is correctly prepared and handed directly to the Supervisor for approval.
- Work closely with the Supervisor on all matters within the warehouse & advise management of unsafe conditions, and provide recommendations for improvement.
- To identify continuous improvement opportunities & actively participate in improvement events.
- Demonstrates flexibility and handles changing workload, stress, the fast-paced environment we work in and the urgent shifts in customer priorities.
- Make sure work area is clean and organized at all times.
- Knowledge of Goods-In process would be desirable.
- Strong attention to detail.
- Good working knowledge of material systems, process controls, warehousing and logistics within FMCG industry.
- Able to challenge and review current processes, creating the strongest levels of efficiency.
- Demonstrable good excel spreadsheet data manipulation skills.
- Basic knowledge of inventory and Logistics.
- Possess knowledge of computer operations, WMS working knowledge.
- Ability to meet deadlines, follow directions, pay attention to details and multi-task.
Job Requirements
- Bachelor’s Degree or Diploma in Supply Chain, Procurement or related field
- Must be hands – on proficient in MS office
- Must have excellent communication skills
- Impeccable Integrity.
- Organization, punctuality and good interpersonal skills.
- Attention to detail.
- Proven ability to handle challenging workload
go to method of application »
Job Summary
- We are looking for a talented person to join our Sales team as a supervisor.
- Reporting to the Area Commercial Manager, you will be managing a team of field-based sales agents.
- You will be required to monitor the performance of each person in your team and send daily reports to the Area Commercial Manager. You will support in training and hiring of your team from time to time.
Duties
- Establish relationships with new customers through recruiting and onboarding;
- Maintain and grow relationships with existing customers;
- Strive to improve customer satisfaction through excellent customer service;
- Identify and respond to client needs;
- Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in;
- Follow up on customer orders as necessary;
- Anticipate the needs of clients and address them accordingly;
- Meet with customers to determine their specific needs and wants while managing of the whole Value Chain with courtesy and Finesse to deliver results;
- Responsible for 100% Revenue target allocated to individual.
Minimum Requirements
- Diploma in Sales, Marketing or any relevant field
- A minimum of 4 years of experience in field sales with a least 1 year experience managing a team
- Bachelor's degree is an added advantage
- Excellent oral and written communication skills
- Superior interpersonal skills
- Ability to take initiative and work independently
- Exceptional organizational skills
- Good familiarity with word processing, spreadsheet and database applications
- Strong knowledge of retail industry standards
- Confident and charismatic approach to people.
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Department: Commercial
Role Profile
- We are looking to bring on board an ambitious and commercially aware candidate as an Area Commercial Manager.
- The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit.
- He/she will be responsible for the execution of the organization’s strategy in market including accountability of the P&L, budget, market and business performance, operations and people management.
Key Responsibilities
- Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise was to improve the same.
- Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in market including advisory on product pricing to generate business margins. Liase with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
- Strategy Execution: Communication of the business strategy in market and ensure execution against the set KPIs as per the strategy. Ensure the team understanding and buy in to the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis and customer feedback.
- Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
- Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
- Compliance: Drive compliance to the laid down SOPs for the warehouse, operations and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audit to evaluate level of compliance, operational gaps and hinderances for immediate action.
- Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee it’s utilization including budget control, accounting as well as reconciliation.
- Market Intelligence & Business Advisory: Undertake frequent market survey and analysis to identify opportunities the business can capitalize on, understand competitor activities and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
- People Management: Support staff recruiting for the business unit, training, supervision and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations and training.
Minimum Requirements & Key Skills
- A Diploma in Business Management or related field. A Bachelor’s degree will be an added advantage;
- 4-6 years in operations management and driving business performance in a retail or FMCG background.
- Experience handling end to end operations cutting across warehousing, logistics, sales and business performance management is preferred;
- Appreciation of the business environment, key priorities and a keen sense of what needs to be done for the business to succeed;
- Proven ability to manage cross functional teams with indirect reporting lines to drive the execution and achievement of the business objectives and strategy.
Competencies & Skills:
- Strong Commercial Acumen
- Operational Excellence
- Team Player
- People Management
- Stakeholder Engagement
Method of Application
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