Dispatch Supervisor at Kyosk Digital Services

Job Purpose

• We are looking for a talented person to join our team as a Dispatch Supervisor.
• The Successful candidate will take full charge of the dispatch team in the business unit overseeing the end to end achievement of the team's KPIs.
• He or she will be accountable for goods dispatch, driver engagement and management; fuel management; route mapping and planning as well as the team's performance. 

Duties and Responsibilities

• Ensure 100% dispatch of orders/ items
• Adherence to delivery windows set in operations
• 100% deposit of cash after every order delivered
• Enforce use of mobile money as mode of payment on each order delivered
• 100% reconciliation after every delivery run
• Full management of fuel
• Share performance for the day for drivers and with drivers
• Send daily reports to operations team
• Ensure timely delivery of orders
• Monitor and manage drivers

Job Requirements

• Bachelor’s Degree or Diploma in Procurement or a related field
• A minimum of 4 years experience in Dispatch or Logistics with at least 1 year experience at a Supervisory role.
• Hands on experience handling goods dispatch in a warehousing or production environment;
• Experience in an FMCG or Retail background is preferred;
• Demonstrated experience handling route planning and mapping to yield maximum returns;
• Good appreciation of MS office;
• Experience preparing key operational reports;
• Proficient in MS office with good appreciation of Excel;
• Must have excellent communication skills;
• Organization, punctuality and good interpersonal skills;
• Attention to detail;
• Proven ability to handle challenging workload.