Job Vacancies at Paykobo.com

Location: Ikeja, Lagos
Industry: Retail

Job Description

• The role holder handles the provision of a customer-centric, responsive and cost-efficient warehouse that is aligned with the company’s current and long-term requirements.
• You will be responsible for the leadership and direction of the team in achieving high customer service levels while also reducing costs through improved productivity and performance

Core Responsibilities
Your Core Responsibilities will include to:

• Ensure that the warehouse is capable of delivering the volume requirements of the business.
• Set the long-term vision for the warehouse in line with the strategic plan and to ensure that future volumes and customer service requirements can be met.
• Prepare and implement logical organization of warehouse products to ensure successful operations.
• Understand and implement the six basic principle of warehouse management: accuracy, cost control, cleanliness, efficiency, safety and security.
• Develop and implement inventory control procedures to include cycle counting and reporting guidelines, problem identification and resolution, and inventory control process improvements.
• Conduct inventory cycle counts; analyze inventory levels and product demand to determine reorder levels which will ensure product availability and minimize inventory costs
• Serve as key contributor in the area of warehouse and inventory optimization.
• Develop and maintain a productive team
• Develop and implement the process and procedures to guide the team

Requirements
Qualifications:

• Bachelor’s Degree in relevant field
• At least 2 years of working experience in a similar role
• Hands on experience with relevant tools and software including Microsoft Excel
• This position must pass a post-offer background test
• Knowledge of SOS inventory is an added advantage

To Succeed in this Role, You need:

• Demonstrated problem-solving and strong analytical skills
• To be detail oriented and highly organized
• Ability to train and counsel others
• To be customer oriented
• Demonstrated proficiency in Microsoft Office Suite, particularly Excel
• Willing to work any shift and any schedule due to our working environment
• Must be able to work with little or no supervision
• Ability to handle a variety of activities in a time-sensitive environment

Physical Demands and Work Environment:

• You will frequently lift and move products weighing 30 kg and more.
• You will also be required to regularly be on the move and remain active.
• The physical demands described must be met to successfully perform the essential functions of this role.
• Due to the nature of our business - overtime, attendance and punctuality are essential job functions.

Benefits

• Performance-related bonus
• Flexible work environment
• Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
• Clear career path
• Lunch

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Location: Ikeja, Lagos
Industry: Technology

Job Description

• As a high-performing content editor, you will help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• We are seeking a motivated and savvy content editor to oversee our content publishing.
• You will work with a team of writers and designers to develop compelling and engaging content for our audience

Core Responsibilities
Your Core Responsibilities will include to:
Understand Our Market:

• You’ll be responsible for understanding our market, customers and industry to create content marketing strategies that speak to them.
• From conducting surveys, reviewing data and insights, to discovering new opportunities for content, you'll be responsible for turning all these into actionable recommendations that improve the performance of our content.

Build full-funnel Content journeys for our priority categories:

• You will create content strategies around our key categories–considering the impact of content at every stage in the customer journey, particularly focused on education and information.
• This includes planning content to earned and paid campaigns; from social video and lead generating content like guides and webinars to sales enablement and product education.
• You’ll work with writers and designers to develop unique and memorable content that pushes creative boundaries and provides deep value to our customers.

Prioritize and Make Decisions with Data:

• You will gather data to report on content effectiveness, provide informed recommendations, and share the impact of your work.
• You will gain a clear understanding of how content impacts our funnel; measure, analyze, and optimize content performance; and bring new content marketing go-to-market tactics into the fold. 

Manage end-to-end Content Development:

• You’ll establish and manage workflows for requesting, creating, editing, publishing, distributing, and retiring content.
• You'll ensure content deliverables are met according to your content strategy, editorial calendar, and for concurrent projects, and setting a process for working with external freelancers and contributors as necessary.

Requirements
Qualifications:

• Degree (OND, HND or Bachelor’s)
• 1 - 3 years experience
• Proficiency in using Microsoft Office tools
• Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar

To Succeed in this Role, You need:

• Strong writing and editing skills.
• Talent for turning complex ideas into plain language.
• Experience with various content styles and formats and an appetite to experiment.
• Natural curiosity to figure out what will work best for the audience and what success looks like.
• QC content to ensure it is free of grammatical or factual errors and follows all brand editorial guidelines for consistency
• The ability to work closely with product, marketing and data teams to determine how your work is driving results, and to use those insights to improve content performance.
• Ensure that content meets the company’s needs and follows our in-house style guide
• Collaborate with team members and come up with fresh, creative content ideas, keeping our customers in mind.
• Analyze data and analytics, and seek to increase reader engagement and retention
• A passion for learning as well as a genuine interest in the technology industry and commerce space.

Benefits

• Performance-related bonus
• Flexible work environment
• Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
• Clear career path
• Lunch

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Location: Ikeja, Lagos
Industry: Customer Service

Job Description

• The role handler will primarily be responsible for ensuring that the quality of service rendered by the Service Desk Department is of standard by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance

Core Responsibilities
Your Core Responsibilities will include to:
Effective Leadership:

• Serve as a leader for the Service Desk Unit to drive overall positive customer service experience
• Plan and set goals for the Service Desk Unit to ensure standards are kept and met always

Customer Service:

• Understand the technical requirements of our customer and work closely with the service desk alongside engineering teams to guide the direction of our product offerings.
• Execute strategic and loyalty programs for our customers
• Develop long-term strategic partnerships in support of our customers in key markets
• Build sustainable relationships of trust with customers through open and interactive communications.
• Perform deep dive analysis on customer contact to gather lessons learned, and then use that information to create or improve policies, procedures, and best practice reference materials.
• Develop an internal database comprising of product knowledge documentations, policies, processes and other relevant documentation.

Requirements
Qualifications:

• Degree in any Engineering or Computer related course is an advantage
• Minimum of 3 years working experience in customer service or account management
• Experience taking ownership and driving resolution on customer issues
• Proficiency in Microsoft Office Packages with an emphasis on Excel
• Demonstrated experience/interest in providing technical support
• Experience in similar industry is an added advantage

To Succeed in this Role, You need:

• Excellent oral and written communication skills
• Strong customer handling, conflict resolution and problem solving skills; focus on quality in customer experience
• Demonstrated interest in Technologies, the Internet and Applications
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions  
• ​Ability to work weekends
• Excellent attention to detail
• Must be able to work with little or no supervision
• Time management skill

Benefits

• Performance-related bonus
• Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
• Clear career path
• Lunch