Job Openings at Mactay Consulting

Job Responsibilities:

• Greet customers and present menus to them. 
• The potential candidate should provide outstanding customer service.
• Make suggestions based on their preferences. 
• Take and serve food or drink orders.
• Up-sell when appropriate. 
• Appropriately arrange table settings  
• Keep tables clean and tidy at all times.
• Deliver cheques and collect cash payments. 
• Cooperate and communicate with all serving and kitchen staff;
• Adhere to all relevant health department rules, regulations, and customer service guidelines.

Job Requirements:

• Minimum 1-2 years experience in the Hospitality industry mandatory.

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Reporting to: MD / CEO

Job Summary

• He/ She will develop, promote, and communicate the organization’s Corporate Social Responsibility (CSR) program and manage stakeholders that will drive smooth and cordial relationship between the company and the host communities.

Job Responsibilities
Planning / Execution of CSR:

• Developing and executing CSR programs as well as conducting periodic program reviews to assess outcomes and effectiveness.
• Acting as the focal point for the Company's CSR initiatives and building relationships with community partners and key stakeholders.
• Staying abreast of relevant research, trends in the areas of focus and promoting best practices.
• Promoting employee volunteering initiatives in coordination with internal stakeholders.
• Working with Marketing and PR teams to drive internal engagement and promote storytelling
• Driving budget & monitoring spend to deliver results in line with planned objectives
• Seeking out, understanding and incorporating feedback from the underserved communities we want to serve.
• Assisting the company in developing, managing and altering social responsibility policies.
• Using internal communication to reinforce the company’s social responsibility policies
• Working on company branding strategies with the marketing department.
• Evaluate CSR initiatives against industry standards; analyze results and develop action plans to ensure GHAP has a best-in-class CSR program.
• Develop, analyze and evaluate the impact, resource requirements and cost/benefit of new programs .
• Plan and promote events to engage employees and raise awareness of CSR programs.
• Identify and cultivate relationships with global company peers engaged in companywide CSR initiatives.

Job Requirements

• Bachelor's Degree in Communications, Marketing, Human Resources, Business Management, or related field. MBA is a plus
• 5  - 10 years of relevant experience
• Good knowledge and use of Microsoft Office packages, & ERP systems (Knowledge of Navision& SharePoint will be an added advantage).
• Good Knowledge of the rules and regulations governing Charities and best practices for CSR
• Ability to multitask and pay attention to details
• Analytical, Planning & Organizing Skills
• Excellent problem-solving skills
• Execution & Delegation Skills
• Leadership and Decision-Making skills
• Excellent communication and interpersonal skills
• Team spirit and Operational management skills
• Creative thinker-Ability to think out of the box.

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Reporting to: MD / CEO

Job Purpose (Summary)

• He/ She would oversee all HR functions inclusive of organizational culture and design, leadership and capacity development, talent acquisition and retention that will deliver the right people to deliver the company's goals and objectives

Job Responsibilities
Recruitment / Talent acquisition:

• Attracting and retaining the best talent in the industry
• Overseeing the recruitment and hiring process report on its performance
• Establish the human resource requirements of the organization in terms of recruiting, retention, and succession planning
• Responsible for overseeing professional reference checks and background checks to verify that candidates are eligible to work for the company
• Implement new sourcing methods
• Coordinate with department managers to forecast future hiring needs
• Review recruitment software and suggest the best option for company needs
• Participate in job fairs and career events
• Review and manage a highly functional compensation, appraisal, welfare & benefit structure that drives attracts, and retains high performing talent
• Perform candidate and employee satisfaction evaluations and workshops
• Build the company’s professional network through relationships with HR professionals, colleges and other partners
• Stay up to date on labour legislation and inform recruiters and managers about changes in regulations.

Training and Development:

• Evaluate individual and organizational development needs
• Responsible for launching employee development initiatives. This could entail additional on-the-job training, professional development programs, or educational opportunities that allow employees to grow and develop in their current roles or prepare them for career advancement within the organization
• Help managers develop their team members through career pathing
• Hire and oversee training and L&D Specialists
• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training).

Culture:

• Share the company’s values, norms, and vision with employees familiarizing them with the overall ethics of the organization
• Identify any shortcomings within the organization and having the ability to address them effectively.
• Responsible for organizing team outings, community building, or recognition programs that can improve healthy work environment.

Employee Engagement:

• Promote an open-door policy for communication.
• Create and act on responses from employee engagement surveys.
• Set up a reward and recognition program
• Provide guidance on Employee Relations matters and conduct investigations, as needed
• Bridge management and employee relations by swiftly addressing demands, grievances or other issues to drive positive and productive resolutions.

Strategy:

• Ensure HR plans align with our mission and business objectives
• Develop Strategies, processes, collaborative, and efficient relationships with executive team and hiring managers to create strategic organizational and talent solutions
• Be the advisor and business partner to the other executive and senior leaders to drive lasting, transformative change across the organization.

Performance Management:

• Responsible for Performance Management System based on leading practices with the aim to provide a fair and transparent performance management across units.
• Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
• Develop tools and support material to help employees and their line managers in their appraisal process.
• Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, and transparent way.
• Collect and analyze performance appraisal results across units

Job Requirements

• University Degree. Certifications like PHR, SPHR, CIPM, MBA is an added advantage.
• 8 - 12 years of relevant experience
• Good knowledge and use of Microsoft Office packages, CRM software & ERP systems (Knowledge of Navision& SharePoint will be an added advantage).
• Analytical, Planning & Organizing Skills
• Excellent problem-solving skills
• Execution & Delegation Skills
• Leadership and Decision-Making skills
• Excellent communication and interpersonal skills
• Team spirit and Operational management skills
• MUST be a Strategic thinker
• Hands-on experience with HR software
• Good understanding of labor laws and legislation
• Conflict resolution and negotiation skills.