Job Openings at DentistFind

ROLE DESCRIPTION

• A Virtual Administrative Assistant is responsible for providing administrative support to the Sales & Client Success Team. Will be in charge of organizing and attending meetings and monitoring calendars. In addition, S/he will be asked to do internet research, manage other administrative responsibilities, customer service, and assist the Project Manager.
• The Virtual Administrative Assistant will be working closely with internal and external stakeholders and clients. As such, highly effective relationship management, communication, and influencing skills are required. Furthermore, this position and the organization are fast-paced and dynamic, with numerous and different difficulties along the way. As a result, you will flourish in a collaborative, flexible, and achievement-driven atmosphere

KEY RESPONSIBILITIES

• Managing the overall relationship with assigned clients, including onboarding, implementation, training, increasing adoption, ensuring retention, and high customer satisfaction levels.
• Onboarding new clients to help them understand the full suite of company products, programs, and services we offer and managing the same to ensure clients are launched on time, on budget and on scope.
• Maintaining and developing Client Success strategies and best practices, as well as client support content, with the help of the Marketing Team.
• Accessing company systems to keep track of Client Success Metrics about Clinic Performance and generate monthly reports for clients and senior management.
• Proactively maintaining communication channels with clients as the main point of contact for any concerns, issues and/or requests, helping them work through problems via phone, email, video conferencing or chat and ensuring that appropriate actions are taken while still building rapport, identifying areas of opportunity and highlighting best practices.
• Clearly communicate company values and update clients on any new products, programs, or marketing initiatives. Documenting resolutions of clients for reporting and creating a resolution database.
• And other Ad hoc tasks assigned by the Manager.

REQUIRED SKILL AND QUALIFICATIONS

• At least 2 years of experience as Virtual Admin Assistant with stakeholder management skills
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Customer Focus

• Actively seeks to understand and deliver client needs, expectations, and level of satisfaction
• Able to maintain good relationships with clients and other stakeholders
• Pro-actively seeks solutions for clients
• Experience in working with a Canadian company is a plus

PREFERRED SKILLS AND QUALIFICATIONS

• Bachelor’s Degree in Business Management, Marketing, Communications and the like
• Knowledge of Client Relationship Management and Project Management Tools

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Job Overview:

• A Content Writer writes articles, blogs, product descriptions, social media posts, and content for the Company's and our Clients’ websites. The Content Writer's responsibilities include analyzing analytics to make necessary content changes, updating the Company's and Clients’ website on a regular basis, and promoting the company blog by pitching articles to various third-party platforms. When creating content, s/he should also be able to follow editorial guidelines.
• A top-performing Content Writer should stay current on the latest SEO techniques to be a successful content writer. Finally, s/he should be able to help develop strategies that will increase reader engagement.

Key Responsibilities:

• Mainly write at least five (5) 1000-word dental articles and at least ten (10) GMB content per week.
• Develop related content for multiple platforms, such as websites, social media, email marketing, product descriptions, videos, etc.
• Optimize and publish on-page blogs to WordPress.
• Incorporate SEO principles in content writing and publishing.
• Adhere to the company’s content writing guidelines, which include the RCDSO regulations.
• Update the KPI and content monitoring sheets and project management task cards.
• Coordinate with other departments for content writing tasks and audits.
• Attend a once-a-week team meeting for KPI updates and brainstorming.

Required Skills and Qualifications

• At least 2 years of SEO writing and basic copywriting experience
• Open for a long-term writing job opportunity
• Can write content free from article spinning and plagiarism
• Has a strong grasp of SEO content writing and copywriting
• With extensive research skills
• Has strong attention to detail and is a critical thinker
• Open and receptive to feedback and eager to learn
• Shows integrity
• Can deliver high-quality output even when under pressure
• Can multitask and possess excellent time management skills
• Can work well with a dynamic team of professionals
• Can quickly adapt to company culture and adhere to company policies
• Experience in writing and publishing content for a website is a plus
• Experience in writing copies, especially e-mail copies, is an advantage
• Has social media management and graphic design basic skills

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Job Overview:

• Working directly with the CEO and Marketing Manager, you are an experienced Media Buyer. You will create and optimize ads on various platforms ads, analyze ads data, create reports and provide recommendations to improve returns on ad spend.
• There will also be a portion of this role where you will assist with other marketing tasks and be in direct communication with clients. You will be successful in this role if you are highly organized, detail oriented and result oriented.
• You bring your experience of working on fast paced and dynamic teams together with our company values to help our team run profitable ads campaigns.

Key Responsibilities:

• Develop all aspects of digital campaigns including: ad account setup, audience research, creatives, copy, bidding and scheduling.
• Execute paid campaigns across platforms including Google, Facebook, Instagram, TikTok etc.
• Stay up to date with trends and follow best practices in performance marketing.
• Creatively test various parameters of ads campaigns and paid platforms.
• Coordinate budget allocation across platforms and campaigns.
• Monitor ads and identify poor performance in campaigns.
• Respond and communicate directly to clients if needed.
• Frequently analyze data and create reports.

Required Skills and Qualifications:

• Minimum of 3 years of experience as media buyer or similar role with experience in digital media.
• Proven experience in performance marketing with a proven track record of success.
• Show agile thinking, make data driven decisions and with an eye for details.
• You are organized, a fast action taker and display flexibility in thinking.
• Proficient in Excel, Facebook Ads Manager, Google Ads etc
• Solution oriented with ability to show and take initiative.
• Innovative, accustomed to working under tight deadlines.

Preferred Qualification:

• Google Analytics, META certification and/or Google Ads certification is a plus.