EXCEL AND GRACE CONSULTING is a key player in financial & business consulting; providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other f...
Job Summary
- The Terminal Manager will be responsible for the effective management of the company's terminal operations, ensuring smooth daily operations, excellent customer service, safety, revenue protection, and efficient coordination of staff, drivers, passengers, vehicles, and logistics activities.
- The successful candidate will oversee the terminal's operational performance and ensure that company standards and procedures are consistently maintained.
Key Responsibilities
Terminal Operations:
- Oversee the day-to-day operations of the terminal.
- Coordinate vehicle departures, arrivals, passenger movement, boarding, and scheduling.
- Ensure smooth and timely execution of trips and terminal activities.
- Monitor terminal resources and ensure proper utilization.
Customer Service & Passenger Experience:
- Ensure passengers receive professional, timely, and courteous service.
- Handle and resolve passenger complaints and operational concerns.
- Monitor service quality and implement improvements where necessary.
- Maintain a positive and professional terminal environment.
Staff & Team Management:
- Supervise terminal staff, drivers, and other operational personnel.
- Allocate duties and ensure adequate staffing for daily operations.
- Monitor attendance, discipline, productivity, and performance.
- Promote teamwork, accountability, and professionalism.
Safety, Compliance & Risk Management:
- Ensure compliance with company policies, safety procedures, and operational standards.
- Monitor vehicle and terminal safety conditions and promptly escalate concerns.
- Ensure proper incident reporting and follow-up.
- Identify operational risks and implement appropriate corrective measures.
Revenue & Administrative Control:
- Monitor ticketing, collections, expenses, and other terminal-related financial activities.
- Ensure proper documentation and accountability for terminal transactions.
- Prepare daily/weekly operational reports for Management.
- Monitor terminal performance against agreed targets.
Coordination & Reporting:
- Liaise with the Operations Team, drivers, logistics personnel, and Management.
- Monitor vehicle availability, schedules, and operational challenges.
- Provide timely reports on terminal performance, incidents, customer feedback, and other relevant matters.
- Support Management in implementing operational improvements.
Ad Hoc Responsibilities:
- Perform other operational duties assigned by Management.
Requirements
- Bachelor's Degree / HND in Business Administration, Transport Management, Logistics, Operations Management, or a related field.
- Relevant experience in transportation, logistics, terminal, fleet, or operations management.
- Strong knowledge of terminal and passenger operations.
- Good communication and leadership skills.
- Ability to work under pressure and manage multiple operational demands.
- Candidates who are already resident in the location are preferred, given the operational requirements of the role.
- Male candidates are preferred based on the current operational requirements of the role.
Key Competencies:
- Leadership and team management
- Customer service
- Communication and interpersonal skills
- Problem solving and decision-making
- Operational planning
- Attention to detail
- Conflict management
- Accountability and integrity
- Safety awareness.
go to method of application »
Job Summary
- The Terminal Manager will be responsible for the effective management of the company's terminal operations, ensuring smooth daily operations, excellent customer service, safety, revenue protection, and efficient coordination of staff, drivers, passengers, vehicles, and logistics activities.
- The successful candidate will oversee the terminal's operational performance and ensure that company standards and procedures are consistently maintained.
Key Responsibilities
Terminal Operations:
- Oversee the day-to-day operations of the terminal.
- Coordinate vehicle departures, arrivals, passenger movement, boarding, and scheduling.
- Ensure smooth and timely execution of trips and terminal activities.
- Monitor terminal resources and ensure proper utilization.
Customer Service & Passenger Experience:
- Ensure passengers receive professional, timely, and courteous service.
- Handle and resolve passenger complaints and operational concerns.
- Monitor service quality and implement improvements where necessary.
- Maintain a positive and professional terminal environment.
Staff & Team Management:
- Supervise terminal staff, drivers, and other operational personnel.
- Allocate duties and ensure adequate staffing for daily operations.
- Monitor attendance, discipline, productivity, and performance.
- Promote teamwork, accountability, and professionalism.
Safety, Compliance & Risk Management:
- Ensure compliance with company policies, safety procedures, and operational standards.
- Monitor vehicle and terminal safety conditions and promptly escalate concerns.
- Ensure proper incident reporting and follow-up.
- Identify operational risks and implement appropriate corrective measures.
Revenue & Administrative Control:
- Monitor ticketing, collections, expenses, and other terminal-related financial activities.
- Ensure proper documentation and accountability for terminal transactions.
- Prepare daily/weekly operational reports for Management.
- Monitor terminal performance against agreed targets.
Coordination & Reporting:
- Liaise with the Operations Team, drivers, logistics personnel, and Management.
- Monitor vehicle availability, schedules, and operational challenges.
- Provide timely reports on terminal performance, incidents, customer feedback, and other relevant matters.
- Support Management in implementing operational improvements.
Ad Hoc Responsibilities:
- Perform other operational duties assigned by Management.
Requirements
- Bachelor's Degree / HND in Business Administration, Transport Management, Logistics, Operations Management, or a related field.
- Relevant experience in transportation, logistics, terminal, fleet, or operations management.
- Strong knowledge of terminal and passenger operations.
- Good communication and leadership skills.
- Ability to work under pressure and manage multiple operational demands.
- Candidates who are already resident in the location are preferred, given the operational requirements of the role.
- Male candidates are preferred based on the current operational requirements of the role.
Key Competencies:
- Leadership and team management
- Customer service
- Communication and interpersonal skills
- Problem solving and decision-making
- Operational planning
- Attention to detail
- Conflict management
- Accountability and integrity
- Safety awareness.
go to method of application »
Job Summary
- The Terminal Manager will be responsible for the effective management of the company's terminal operations, ensuring smooth daily operations, excellent customer service, safety, revenue protection, and efficient coordination of staff, drivers, passengers, vehicles, and logistics activities.
- The successful candidate will oversee the terminal's operational performance and ensure that company standards and procedures are consistently maintained.
Key Responsibilities
Terminal Operations:
- Oversee the day-to-day operations of the terminal.
- Coordinate vehicle departures, arrivals, passenger movement, boarding, and scheduling.
- Ensure smooth and timely execution of trips and terminal activities.
- Monitor terminal resources and ensure proper utilization.
Customer Service & Passenger Experience:
- Ensure passengers receive professional, timely, and courteous service.
- Handle and resolve passenger complaints and operational concerns.
- Monitor service quality and implement improvements where necessary.
- Maintain a positive and professional terminal environment.
Staff & Team Management:
- Supervise terminal staff, drivers, and other operational personnel.
- Allocate duties and ensure adequate staffing for daily operations.
- Monitor attendance, discipline, productivity, and performance.
- Promote teamwork, accountability, and professionalism.
Safety, Compliance & Risk Management:
- Ensure compliance with company policies, safety procedures, and operational standards.
- Monitor vehicle and terminal safety conditions and promptly escalate concerns.
- Ensure proper incident reporting and follow-up.
- Identify operational risks and implement appropriate corrective measures.
Revenue & Administrative Control:
- Monitor ticketing, collections, expenses, and other terminal-related financial activities.
- Ensure proper documentation and accountability for terminal transactions.
- Prepare daily/weekly operational reports for Management.
- Monitor terminal performance against agreed targets.
Coordination & Reporting:
- Liaise with the Operations Team, drivers, logistics personnel, and Management.
- Monitor vehicle availability, schedules, and operational challenges.
- Provide timely reports on terminal performance, incidents, customer feedback, and other relevant matters.
- Support Management in implementing operational improvements.
Ad Hoc Responsibilities:
- Perform other operational duties assigned by Management.
Requirements
- Bachelor's Degree / HND in Business Administration, Transport Management, Logistics, Operations Management, or a related field.
- Relevant experience in transportation, logistics, terminal, fleet, or operations management.
- Strong knowledge of terminal and passenger operations.
- Good communication and leadership skills.
- Ability to work under pressure and manage multiple operational demands.
- Candidates who are already resident in the location are preferred, given the operational requirements of the role.
- Male candidates are preferred based on the current operational requirements of the role.
Key Competencies:
- Leadership and team management
- Customer service
- Communication and interpersonal skills
- Problem solving and decision-making
- Operational planning
- Attention to detail
- Conflict management
- Accountability and integrity
- Safety awareness.
go to method of application »
Job Summary
- The Logistics Manager will be responsible for coordinating and optimizing the company's transportation and logistics activities, ensuring efficient movement of vehicles, passengers, materials, and operational resources.
- The role requires strong planning, coordination, problem-solving, and fleet management capabilities.
Key Responsibilities
Logistics & Fleet Operations:
- Plan and coordinate daily logistics and transportation activities.
- Monitor vehicle deployment, movement, availability, and utilization.
- Coordinate drivers and ensure adherence to approved schedules and routes.
- Monitor vehicle maintenance requirements and escalate issues promptly.
Operational Planning:
- Develop efficient logistics plans and schedules.
- Coordinate resources required for smooth transportation operations.
- Identify and resolve delays, route challenges, and operational disruptions.
- Ensure efficient utilization of vehicles and other operational resources.
Driver & Team Management:
- Supervise and coordinate drivers and logistics personnel.
- Monitor driver performance, attendance, compliance, and conduct.
- Ensure drivers adhere to safety and operational procedures.
- Support training and performance improvement initiatives.
Safety & Compliance:
- Ensure compliance with company transportation, safety, and operational policies.
- Monitor vehicle documentation and regulatory requirements.
- Investigate and report accidents, incidents, delays, and operational issues.
- Identify and mitigate logistics-related risks.
Reporting & Cost Control:
- Monitor logistics costs and identify opportunities for efficiency.
- Maintain accurate logistics and fleet records.
- Prepare regular operational reports for Management.
- Track key logistics performance indicators and recommend improvements.
Stakeholder Coordination:
- Work closely with Terminal Managers, drivers, vendors, and other operational stakeholders.
- Coordinate with Management to ensure effective service delivery.
- Support resolution of customer and operational issues affecting transportation services.
Requirements
- Bachelor's Degree / HND in Logistics, Transport Management, Supply Chain Management, Business Administration, or a related field.
- 4–5 years relevant experience in logistics, transportation, fleet, or operations management.
- Strong knowledge of transportation and fleet operations.
- Proven ability to manage drivers, vehicles, schedules, and operational resources.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage time-sensitive operations.
- Candidates resident in Warri, Delta State are preferred.
- Male candidates are preferred based on the current operational requirements of the role.
Key Competencies:
- Logistics and fleet management.
- Operational planning and coordination.
- Leadership and people management.
- Problem solving and decision-making.
- Communication and negotiation.
- Cost management.
- Attention to detail.
- Safety and risk management.
- Strong analytical and organizational skills.
go to method of application »
Job Summary
- The Terminal Manager will be responsible for the effective management of the company's terminal operations, ensuring smooth daily operations, excellent customer service, safety, revenue protection, and efficient coordination of staff, drivers, passengers, vehicles, and logistics activities.
- The successful candidate will oversee the terminal's operational performance and ensure that company standards and procedures are consistently maintained.
Key Responsibilities
Terminal Operations:
- Oversee the day-to-day operations of the terminal.
- Coordinate vehicle departures, arrivals, passenger movement, boarding, and scheduling.
- Ensure smooth and timely execution of trips and terminal activities.
- Monitor terminal resources and ensure proper utilization.
Customer Service & Passenger Experience:
- Ensure passengers receive professional, timely, and courteous service.
- Handle and resolve passenger complaints and operational concerns.
- Monitor service quality and implement improvements where necessary.
- Maintain a positive and professional terminal environment.
Staff & Team Management:
- Supervise terminal staff, drivers, and other operational personnel.
- Allocate duties and ensure adequate staffing for daily operations.
- Monitor attendance, discipline, productivity, and performance.
- Promote teamwork, accountability, and professionalism.
Safety, Compliance & Risk Management:
- Ensure compliance with company policies, safety procedures, and operational standards.
- Monitor vehicle and terminal safety conditions and promptly escalate concerns.
- Ensure proper incident reporting and follow-up.
- Identify operational risks and implement appropriate corrective measures.
Revenue & Administrative Control:
- Monitor ticketing, collections, expenses, and other terminal-related financial activities.
- Ensure proper documentation and accountability for terminal transactions.
- Prepare daily/weekly operational reports for Management.
- Monitor terminal performance against agreed targets.
Coordination & Reporting:
- Liaise with the Operations Team, drivers, logistics personnel, and Management.
- Monitor vehicle availability, schedules, and operational challenges.
- Provide timely reports on terminal performance, incidents, customer feedback, and other relevant matters.
- Support Management in implementing operational improvements.
Ad Hoc Responsibilities:
- Perform other operational duties assigned by Management.
Requirements
- Bachelor's Degree / HND in Business Administration, Transport Management, Logistics, Operations Management, or a related field.
- Relevant experience in transportation, logistics, terminal, fleet, or operations management.
- Strong knowledge of terminal and passenger operations.
- Good communication and leadership skills.
- Ability to work under pressure and manage multiple operational demands.
- Candidates who are already resident in the location are preferred, given the operational requirements of the role.
- Male candidates are preferred based on the current operational requirements of the role.
Key Competencies:
- Leadership and team management
- Customer service
- Communication and interpersonal skills
- Problem solving and decision-making
- Operational planning
- Attention to detail
- Conflict management
- Accountability and integrity
- Safety awareness.
go to method of application »
Job Summary
- The Terminal Manager will be responsible for the effective management of the company's terminal operations, ensuring smooth daily operations, excellent customer service, safety, revenue protection, and efficient coordination of staff, drivers, passengers, vehicles, and logistics activities.
- The successful candidate will oversee the terminal's operational performance and ensure that company standards and procedures are consistently maintained.
Key Responsibilities
Terminal Operations:
- Oversee the day-to-day operations of the terminal.
- Coordinate vehicle departures, arrivals, passenger movement, boarding, and scheduling.
- Ensure smooth and timely execution of trips and terminal activities.
- Monitor terminal resources and ensure proper utilization.
Customer Service & Passenger Experience:
- Ensure passengers receive professional, timely, and courteous service.
- Handle and resolve passenger complaints and operational concerns.
- Monitor service quality and implement improvements where necessary.
- Maintain a positive and professional terminal environment.
Staff & Team Management:
- Supervise terminal staff, drivers, and other operational personnel.
- Allocate duties and ensure adequate staffing for daily operations.
- Monitor attendance, discipline, productivity, and performance.
- Promote teamwork, accountability, and professionalism.
Safety, Compliance & Risk Management:
- Ensure compliance with company policies, safety procedures, and operational standards.
- Monitor vehicle and terminal safety conditions and promptly escalate concerns.
- Ensure proper incident reporting and follow-up.
- Identify operational risks and implement appropriate corrective measures.
Revenue & Administrative Control:
- Monitor ticketing, collections, expenses, and other terminal-related financial activities.
- Ensure proper documentation and accountability for terminal transactions.
- Prepare daily/weekly operational reports for Management.
- Monitor terminal performance against agreed targets.
Coordination & Reporting:
- Liaise with the Operations Team, drivers, logistics personnel, and Management.
- Monitor vehicle availability, schedules, and operational challenges.
- Provide timely reports on terminal performance, incidents, customer feedback, and other relevant matters.
- Support Management in implementing operational improvements.
Ad Hoc Responsibilities:
- Perform other operational duties assigned by Management.
Requirements
- Bachelor's degree/HND in Business Administration, Transport Management, Logistics, Operations Management, or a related field.
- Relevant experience in transportation, logistics, terminal, fleet, or operations management.
- Strong knowledge of terminal and passenger operations.
- Good communication and leadership skills.
- Ability to work under pressure and manage multiple operational demands.
- Candidates who are already resident in the respective location are preferred, given the operational requirements of the role.
- Male candidates are preferred based on the current operational requirements of the role.
Key Competencies:
- Leadership and team management
- Customer service
- Communication and interpersonal skills
- Problem solving and decision-making
- Operational planning
- Attention to detail
- Conflict management
- Accountability and integrity
- Safety awareness.
Method of Application
Interested and qualified candidates should send their updated CV to: eandg.tprecruiters@gmail.com using position and preferred location as the subject of the email (eg TERMINAL MANAGER - UYO).
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