Jobs at Don Quester Consulting

Job Description

• Diagnose and troubleshoot internal (staff) and external (customer) technical issues related to the mobile devices and company applications such as Sentinel and Sentiflex.
• Follow up with staff and customers to ensure full functionality of mobile device or company applications after troubleshooting.
• Collaborate with the IT team to address all technical issues for the company.
• Respond actively to technical support tickets and customer inquiries about Relay and provide technical support through various communication channels, including phone, email, and chat until a resolution is reached.
• Ensure prompt and effective resolution of customer technical issues while maintaining a high level of customer satisfaction.
• Ensure strict adherence to company quality assurance standards and guidelines when providing technical support.
• Stay up-to-date with the latest mobile device products, services, and industry technical knowledge.
• Maintains compliance with industry standard operating procedures to ensure data security.
• Document and maintain detailed records of customer interactions, technical issues, and resolutions in a structured and organised manner to improve efficiency of future technical support.
• Document data about technical challenges and analyses for the OEM and other partners.

Qualification Requirements

• B.Sc. Degree in Computer Science or Technical related field with a minimum of 3 years work experience in the mobile industry.

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Job Description

• Design and develop comprehensive training programs, modules, and materials for various employee levels and functions.
• Tailor training content to align with company objectives, industry trends, and employee development needs.
• Facilitate training sessions, workshops, and presentations both in-person and through digital platforms.
• Introduce and leverage e-learning platforms and other current technology-based training tools to enhance the training experience.
• Collaborate with Regional Managers to identify training gaps and areas requiring improvement for Mobile Business Executives (MBEs).
• Liaise with Regional Managers to identify suitable trainers for specific training needs and oversee each trainer’s welfare and timely compensation.
• Conduct post-training performance evaluation to assess the effectiveness of training programs through feedback, assessments, and metrics.
• Document and maintain accurate records/database of all trainers per location, training activities, participant attendance, and training materials.
• Monitor, evaluate, and maintain detailed records of training process, delivery, and impact.

Qualifications

• A Bachelor's Degree in Business Management or related field with a minimum of 4 years proven work experience in the retail industry.
• The Practical Knowledge of Lean Six Sigma / SCRUM Competencies & Skills is required.
• Good Presentation Skills
• Effective communication skills both written and verbal.
• Excellent mentorship and leadership skills
• Strategic mindset and Creative & Problem-solving skills.