Job Vacancies at TeamApt

Job Summary

• You will join a smart, collaborative and passionate team of Technical Recruiters. We take pride in the art of hiring and retaining talent across Product, Engineering and Quality Assurance.
• As a technical recruiter, you will partner directly with hiring managers and own end-to-end recruitment.
• The ideal candidate for this role should have a good understanding of business functions, technical recruitment experience, good communication skills, good interpersonal skills, strategic thinking, and good organizational skills. 
• If you thrive in a collaborative team setting, enjoy ownership of your work, and take pride in providing exceptional candidate experience, this might be the role for you, and we would like to hear from you!

Responsibilities
What you’ll get to do:

• Managing end-to-end recruitment process: from job intake, sourcing, and scheduling to interviewing, offer negotiation, hiring and onboarding.
• Engaging in proactive recruitment strategies to generate pipelines of qualified candidates for current and future needs.
• Working closely with hiring managers at all levels to identify current and upcoming staffing needs and build long-lasting working relationships.
• Assist in implementing various HR initiatives, including providing recommendations on process and program improvements
• Facilitate day-to-day employee relations, including complaint resolution
• Coordinate, administer and facilitate the performance management and talent management of employees
• Support the execution of HR strategies, policies, procedures, and programs to sustain continued growth and retention

Requirements
To succeed in this role, we think you should have:

• Educational background in Human Resources and/or a relevant technical program.
• Minimum of 3 years of relevant work experience including:
• Extensive experience in fast-paced technical recruiting, ideally in from high-growth venture-backed startups/scale-ups.
• Out-of-the-box thinking when it comes to sourcing, candidate management and candidate experience.
• Highly self-motivated and directed; ability to execute tasks in a fast-paced environment.
• Experience working with Human Resources Information Systems.
• Strong relationship-building skills with stakeholders, team members and candidates.
• Strong negotiation and persuasion skills.
• Exceptional organization skills and keen attention to detail.
• High business acumen with the ability to align departmental projects & key business objectives.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

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Job Purpose

• Unauthorized transactions, fraudulent transactions, and erroneous transactions are unfortunate but common trends in financial applications.
• Customers erroneously transfer funds to the wrong recipients, unauthorized transactions are made from customers’ accounts or unexpected system errors result in funds being in the wrong hands. 
• When any of these happen, there’s a need to recover funds from the affected customers or institutions, hence the need for a Dispute Resolution Officer.
• Dispute Resolution Officers will be responsible for tracking, monitoring and managing the recovery process for transactions in the categories listed above. 
• Dispute Resolution Officers will be able to analyse transactions for anomalous patterns in a bid to proactively identify erroneous transactions and take necessary actions promptly to prevent or minimize loss and reputational damage to the financial institution. 
• On identification of erroneous transactions via reports from external sources or observation of transactions, Dispute Resolution Officers would work with relevant institutions or customers towards funds recovery. These institutions would include banks, and local, state and federal law enforcement agencies. 
• As this role involves communication with multiple stakeholders, customers and banking partners, and management of financial transactions, this role requires excellent communication skills, critical and creative thinking skills, strong analytical skills and excellent organizational skills. 
• Success in this role is recovering as much funds as possible, and keeping accurate records of recovery exercises. 

Responsibilities 

• Researches transactional anomalies and analyzes information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns, and recognize fraudulent activities.
• Manages a high volume caseload and investigates allegations and issues pertaining to financial fraud. 
• Documents investigations, including preliminary and final case reports, for both internal tracking and regulatory reporting purposes. 
• Maintains liaison relationships with local, state and federal Law Enforcement and prosecutes suspects that conduct criminal activity. Attends court hearings when required. 
• Works with various departments to identify and eliminate fraud in an expeditious manner to minimize loss to the Credit Union and its’ members. 
• Performs account and loan reviews of credit union members and employees as warranted to control existing fraud risks. 
• Builds relationships with Compliance and Legal Departments, effectively communicating and transferring information for case investigations. 
• Responsible for developing investigative plans, gathering and evaluating facts, conducting investigative interviews, writing investigative reports, handling calls of an emergency nature, and interacting with the law enforcement/intelligence community. 
• Effectively communicates and provides fraud/investigative reporting with team members, leaders, and others involved in the credit union system. 
• Assists team members of front-line and back-office functions with questions/concerns on identified instances of fraud or potential fraud and provides guidance to team members on the appropriate course of action. 
• Creates and delivers fraud training to all staff for organization-wide fraud awareness. 

Requirements 

• Bachelor's Degree in Risk Management, Banking or related field required
• Minimum of Two (2) years of experience as a Dispute Resolution Officer, Fraud Analyst or related role is required.
• Experience with electronic investigations including but not limited to online banking.