Jobs at Elvaridah

Reports To: Store Manager 

Demographics

Job Summary

• The Style Advisor is responsible for delivering an exceptional in-store shopping experience by providing personalized styling advice, building strong customer relationships, and driving sales.
• The role requires a passion for fashion, excellent interpersonal skills, and the ability to understand customer preferences while maintaining high visual merchandising standards and supporting the day-to-day operations of the store.

Responsibilities
Customer Service & Styling:

• Welcome customers warmly and provide a premium shopping experience from entry to checkout.
• Understand customers' style preferences, lifestyle, and fashion needs to recommend suitable products.
• Provide personalized styling advice, outfit coordination, and wardrobe recommendations.
• Build long-term relationships with customers to encourage repeat business and customer loyalty.
• Handle customer inquiries, concerns, and complaints professionally while ensuring customer satisfaction.
• Follow up with customers on new arrivals, promotions, and special collections.

Sales & Business Development:

• Achieve and exceed individual and store sales targets.
• Upsell and cross-sell complementary products to maximize basket value.
• Promote ongoing sales campaigns, loyalty programs, and exclusive offers.
• Develop and maintain a loyal customer database for repeat sales and personalized communication.
• Identify opportunities to generate additional sales through clienteling and referrals.

Store Operations:

• Ensure merchandise is neatly displayed, organized, and replenished at all times.
• Maintain visual merchandising standards in line with the brand's image.
• Assist with inventory counts, stock replenishment, and stock transfers.
• Monitor product availability and report low stock levels to management.
• Support the receiving, tagging, pricing, and arrangement of new merchandise.

Brand Representation:

• Stay updated on current fashion trends, seasonal collections, fabrics, and styling techniques.
• Represent the brand professionally through appearance, communication, and product knowledge.
• Maintain a clean, organized, and inviting store environment.
• Participate in product launches, promotional events, and in-store activations.
• Create engaging content (where required) by showcasing products to customers for social media promotions.

Administrative Responsibilities:

• Process customer purchases accurately using the Point-of-Sale (POS) system.
• Handle cash, card payments, and other payment methods in accordance with company procedures.
• Prepare daily sales reports and support end-of-day reconciliation when required.
• Maintain accurate customer records and sales activities.

Requirements
Education:

• Minimum of an OND, HND, or Bachelor's Degree in any discipline.

Experience

• 1 - 2 years' experience in fashion retail, luxury retail, lifestyle retail, or customer-facing sales.
• Experience as a Fashion Consultant, Style Advisor, Sales Associate, Personal Shopper, or similar role is an advantage.

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Reports To: Store Manager

Job Purpose

• The Customer Service Officer is responsible for delivering an exceptional customer experience by providing personalized assistance, offering styling recommendations, resolving customer inquiries, and supporting sales activities.
• The role combines excellent customer service with fashion advisory, ensuring every customer enjoys a seamless shopping experience while contributing to the achievement of the brand's sales and customer satisfaction goals.

Key Responsibilities 
Customer Service & Client Experience:

• Welcome customers warmly and provide a premium in-store and online shopping experience.
• Respond promptly and professionally to customer inquiries via walk-ins, phone calls, WhatsApp, email, and social media platforms.
• Resolve customer complaints and concerns efficiently while maintaining a positive brand image.
• Build strong relationships with customers to encourage repeat business and brand loyalty.
• Follow up with customers after purchases to ensure satisfaction and maintain engagement.
• Maintain accurate customer records and purchase history where applicable.

Styling & Product Advisory:

• Understand customers' preferences, body types, occasions, and lifestyle needs to recommend suitable outfits and accessories.
• Offer personalized styling advice and outfit coordination that reflects current fashion trends and the brand's identity.
• Educate customers on product features, fabrics, sizing, fit, and garment care.
• Recommend complementary products to enhance customers' overall look and increase basket value.
• Stay updated on seasonal collections, new arrivals, and fashion trends to provide informed recommendations.

Sales Support:

• Assist customers throughout the purchasing process from product selection to checkout.
• Upsell and cross-sell products to maximize sales opportunities.
• Achieve individual and team sales targets while maintaining exceptional customer service.
• Promote ongoing campaigns, new collections, loyalty programs, and special offers.
• Support clienteling initiatives by reaching out to customers regarding new arrivals and exclusive promotions.

Store Operations:

• Ensure the sales floor is clean, organized, and visually appealing at all times.
• Assist in merchandising products according to brand standards.
• Replenish stock and ensure products are correctly displayed.
• Support inventory counts and stock management activities.
• Process customer transactions accurately using the Point-of-Sale (POS) system.

Administrative Responsibilities:

• Prepare daily customer service and sales reports where required.
• Escalate recurring customer issues and operational concerns to management.
• Ensure compliance with company policies, procedures, and service standards.
• Support store operations during promotions, product launches, and special events.

Requirements
Education:

• Minimum of an OND, HND, or Bachelor's Degree in any discipline.

Experience:

• Minimum of 2 years' experience in customer service, retail sales, fashion retail, luxury retail, or a related customer-facing role.
• Experience providing styling advice or working within a fashion or lifestyle brand is an added advantage.