Jobs at J3 Foods and Stores International

Description

• Branch Managers oversee the operations and business activities of a branch or regional office within a company.
• They are responsible for overall branch performance, customer satisfaction, and employee management.

Responsibilities
They typically have the following duties and responsibilities:

• Oversee all operations within the branch, including sales, customer service, and administrative functions
• Set goals and objectives for the branch and work with team to achieve them
• Develop and implement business strategies to improve operational efficiency and performance
• Ensure adherence to company policies, procedures and legal regulations
• Recruit, train, and supervise branch staff, and conduct performance evaluations
• Manage and resolve customer complaints or issues promptly and professionally
• Monitor and report on branch performance to higher management, including sales results, customer satisfaction, and overall branch activity
• Coordinate with other branches and the company’s head office
• Develop and maintain strong relationships with customers and identify new business opportunities
• Manage branch budget and allocate resources efficiently.

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Description

• Branch Managers oversee the operations and business activities of a branch or regional office within a company.
• They are responsible for overall branch performance, customer satisfaction, and employee management.

Responsibilities
They typically have the following duties and responsibilities:

• Oversee all operations within the branch, including sales, customer service, and administrative functions
• Set goals and objectives for the branch and work with team to achieve them
• Develop and implement business strategies to improve operational efficiency and performance
• Ensure adherence to company policies, procedures and legal regulations
• Recruit, train, and supervise branch staff, and conduct performance evaluations
• Manage and resolve customer complaints or issues promptly and professionally
• Monitor and report on branch performance to higher management, including sales results, customer satisfaction, and overall branch activity
• Coordinate with other branches and the company’s head office
• Develop and maintain strong relationships with customers and identify new business opportunities
• Manage branch budget and allocate resources efficiently.

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Responsibilities

• Receive and respond promptly to all customer inquiries via phone, WhatsApp, email, or in person.
• Maintain professional and friendly communication at all times.
• Confirm customer orders, verify item availability, and ensure order accuracy.
• Log and follow up on all orders to ensure timely processing and dispatch.
• Work directly with the MD to build and maintain relationships with direct buyers.
• Ensure top-tier service is provided to these buyers, with proactive order follow-up and issue resolution.
• Maintain records of direct buyer history, such as: preferences, purchase quantity, and feedback.
• Liaise with the warehouse and logistics teams to track order status and ensure timely delivery.
• Communicate clearly to customers on dispatch status, delivery timelines, and any delays.
• Handle all customer complaints quickly and professionally, escalating where necessary to the Head HR/Admin or MD.
• Keep a record of complaints and how they were resolved.
• Maintain and update an organized customer database (especially for direct buyers and repeat clients).
• Track regular buying customers, flag inactive ones, and recommend re-engagement steps.
• Share insights and feedback from customers with the marketing and sales teams.
• Suggest improvements based on repeated customer concerns or requests.

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Responsibilities

• Maintain accurate stock records using manual or digital tools.
• Conduct daily stock counts and reconcile physical vs. system records.
• Enforce FIFO (First-In, First-Out) and FEFO (First Expiry, First-Out) principles.
• Report low stock levels and coordinate restocking.
• Identify and report slow-moving stock to prevent expiry.
• Ensure all inventory activities follow the company’s SOPs and stock handling guidelines.
• Conduct regular stock checks and cycle counts to detect discrepancies.
• Assist in stock audits and ensure supporting documents are filed and available for review.
• Oversee proper storage practices: product labeling, stacking, and safe handling (especially for perishables).
• Coordinate preparation and ensure the accuracy of all stock-related documents (e.g., GRNs, waybills, delivery notes).
• Report stock variances, damages, or shortages to the Head of Warehouse Operations, with root cause analysis and suggested resolutions.
• Submit daily and weekly performance and stock reports to the Head of Warehouse.