Fresh Jobs at Tempkers Limited

Job Description
Client Relationship:

• Management: Building and maintaining strong relationships with clients and providing excellent customer service.
• Account Management: Opening, serving demand notices, and issue certificates.
• Transaction Processing: Make presentations, administer and process all types of recovery actions, negotiate, follow up accurately and efficiently.
• Compliance and Risk Management: Ensuring all transactions and operations comply with regulations and internal policies to minimise risk.
• Data management: Maintain and update records within the appropriate database relating to billings and revenue collections
• Problem Solving: Addressing and resolving customer inquiries, complaints, and account-related issues in a timely and professional manner.
• Sales and Business Development: Identifying opportunities to recover and services to existing clients, and potentially generating new business through referrals and networking.
• Reporting and Documentation: Maintaining accurate records of all transactions, preparing reports, and contributing to the overall reporting of the organisation.
• Collaboration: Working closely with other departments within the organisation to ensure seamless service delivery.
• Continuous Learning: Staying up-to-date on LGA regulations and bylaws.

Criteria

• Interested candidates should possess work experience as a sales representative or a marketer in retail or banking industry.
• Previous experience as an account officer or relationship management officer in a Commercial bank or MFB is a plus.

Skills and Qualifications:

• Strong Communication and Interpersonal Skills: Ability to effectively communicate with clients and colleagues, build rapport, and handle sensitive financial information.
• Analytical and Problem-Solving Skills: Ability to analyze data, identify issues, and develop effective solutions.
• Attention to Detail: Accuracy and thoroughness in processing transactions, maintaining records, and preparing reports.
• Customer Service Orientation: A commitment to providing excellent service and building long-term relationships with clients.
• Ability to Work Under Pressure: Handling multiple tasks, meeting deadlines, and dealing with demanding clients.
• Teamwork and Collaboration: Working effectively with others to achieve company's goals.

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Responsibilities
Client Relationship Management:

• Build and maintain strong, long-term relationships with property buyers, investors, and prospects.
• Provide exceptional customer service throughout the property acquisition, investment, and after-sales process.

Property Portfolio & Client Account Management:

• Guide clients through property inspections, site visits, documentation, and closing processes.
• Manage client onboarding, maintain updated client/property files, and ensure all required documentation is complete.
• Support clients with service requests, enquiries, and post-purchase relationship management.

Sales, Marketing & Lead Conversion:

• Conduct property presentations and pitches to prospective buyers.
• Follow up on leads, negotiate offers, and close sales efficiently.
• Identify upselling opportunities and attract new clients through marketing campaigns, referrals, and networking.

Compliance & Risk Management:

• Ensure all sales transactions, property documentation, and client dealings comply with company policies, estate regulations, and real estate laws.
• Verify property titles and coordinate with legal teams to minimize transaction risks.

Data Management:

• Maintain and update CRM records, client databases, sales pipelines, and property inventory systems.
• Track billings, payments, and client engagements accurately.

Problem-Solving:

• Address and resolve client concerns regarding property options, documentation, payments, and after-sales issues professionally and promptly.

Reporting & Documentation:

• Prepare weekly and monthly sales reports, client activity summaries, and market feedback reports.
• Maintain accurate documentation for all transactions and client communications.

Collaboration:

• Work closely with the marketing, legal, survey, and customer service teams to ensure seamless property sales and delivery.
• Coordinate with field agents and site officers to ensure timely inspections and updates.

Continuous Learning:

• Stay informed about real estate market trends, property laws, development regulations, and competitive projects within Abuja and beyond.

Requirements

• Candidates should possess relevant qualifications (Marketing, Business Administration, Estate Management, or related fields).
• Previous experience as a real estate marketer, sales executive, or relationship officer is a strong advantage.
• Experience in FMCG sales, marketing, or client-facing roles is an added advantage.

Skills:

• Strong Communication & Interpersonal Skills: Ability to build rapport with clients, conduct presentations, and manage high-value relationships.
• Analytical & Problem-Solving Skills: Ability to assess client needs, analyze property options, and propose effective solutions.
• Attention to Detail: Accuracy in documentation, transaction processing, and reporting.
• Customer Service Orientation: A commitment to delivering excellent client experiences.
• Knowledge of Real Estate Regulations: Understanding of property documentation processes, land laws, and real estate sales procedures.
• Proficiency in Relevant Software: CRM tools, Microsoft Office Suite, and marketing or data management software.
• Ability to Work Under Pressure: Effectively handle multiple clients, follow up on leads, and meet aggressive sales targets.
• Teamwork & Collaboration: Work effectively within cross-functional teams to achieve organizational goals.