Fresh Jobs at MSI Reproductive Choices

Objectives

• The holder of this position will train and support a selected number of public sector providers across assigned states/locations to provide family planning services, especially Long Acting Reversible Contraceptions (LARCs) so that women in Nigeria have easy access to options of high-quality family planning services. 
• S/he will support in facility management assurance of client safety and satisfaction, demand creation, data reporting as well as stakeholder engagement within his/her location of operations.

Core Responsibilities

• Ensure effective and impactful training and supportive supervision of assigned providers addressing MSI Quality Assurance thematic areas.
• Ensure competency of the providers in areas of counselling, infection prevention, medical emergency preparedness, and services provision are maintained at a high level, documented, and properly conveyed in monthly reports.
• Support/Lead in Advocacy, Client Mobilization, and External Relations
• Ensure adequate supply of commodities as well as relevant procedural equipment, including overall support and management of these facilities.
• Ensure MSI Nigeria’s data reporting and management procedures and guidelines/protocols are strictly followed.
• Facilitates timely identification and reporting of incidents, ensures action plans are in place and lessons from resolved incidents are shared at SDPs.
• In collaboration with the Regional Quality Assurance Advisor, plan and implement state-level Quality audit, independent of the channel-wide internal audit, and data from same for

Training and Supportive Supervision:

• Ensure all assigned providers are on competency level one all year round.
• Conducts monthly or bi-monthly supportive supervision, coaching, and mentoring of all trained providers based on needs.
• Keeps the Continuous Supportive Supervision checklists and records, follows up on action plans, and ensures updates are tracked and reported.
• Must collate and maintain up-to-date training and competency database for all team members supervised; use same to develop the Training Needs Assessment.
• Support the preparation and submission of monthly and quarterly facility performance reports on training and quality assessment activities in the assigned state.
• Ensure facilities are maintained and comply with quality across all areas of PSS Operations in line with established standards set by the government of Nigeria and MSI Nigeria.
• In collaboration with RM and Quality Advisor, lead review meetings aimed at performance improvement, based on the outcome of supportive supervision, mentoring, and quality assessment findings using best practices at the state level.
• Documents best practices and /or lessons learned from MSI Nigeria’s PSS operations.
• Supports in logistic planning and delivery of clinical trainings in the most effective and efficient manner, ensuring maximum knowledge gain.

Supply and facility management:

• Ensure zero stock of commodities in all assigned facilities, including consumables, during SSVs
• Manage training supplies in line with the medical supply distribution guideline.
• Ensure the availability of clinical governance guidelines, manuals, and job aids used by facilities in adequate quantity and track referral linkages of service utilization.
• Facilitate, follow up, and support facility referral and reporting of incidents related to FP and SA/PSC services.
• Ensure all infection prevention materials are in place and in use.
• Facilitates availability of clinical supplies at SDPs and ensures expired stocks are not present at SDPs.

Advocacy and External Engagement:

• In collaboration with the RM and Clinical Training and Quality Advisors, work with stakeholders, including the Government, other Implementing Partners, and internal stakeholders within MSI NIGERIA to achieve project and organizational deliverables.
• Act as the focal person for MSI NIGERIA at the state level including representing MSI NIGERIA at some level meeting/platforms where necessary.
• Ensure the visibility and credibility of MSI NIGERIA brand in the state.
• Support the development and maintenance of excellent relationships with government (SMoH), partners, and other public institutions in the state with a view to strengthening MSN's impact and future funding opportunities at the field level.
• Ensure strong links between communication and community mobilization activities, at the systems level.
• Work with providers and FP coordinator to identify viable creation options in line with MSI NIGERIA’s Demand Creation strategy.

Data Reporting and Management:

• Ensure all service data from assigned facilities are collected and reported into ORION by 3rd of the new month.
• Ensure all service data entered into ORION are correct, complete, consistent, within the reporting dates, and up to date.
• Validate the data reported by the facilities and sign off before entry into ORION.
• Comply with data validation rules and timeline in ORION.
• Ensure that all reported data are archived chronologically in the state offices for data audit purposes.
• Be available throughout the data entry review period and be prepared to make corrections in the entries between the 2nd and 5th of the new month.
• Must achieve model sites.
• Conduct provider review meetings to mob-up data on a need arises basis and report same for documentation according to the stipulated SOP for mop-up data archiving.
• Working with the RME unit, ensure assigned facilities/providers are trained on data reporting tools and ensure compliance as part of all SSVs.
• Review all MIS data for accuracy before entry.
• Ensure data reporting tools are available and in use in all assigned facilities all year round.
• Develops integrated monthly reports capturing performance on the team’s operations and clinical quality deliverables.
• Where applicable, conduct monthly collation of Client Record Audits and completed client feedback forms and transfer to RMEA for analysis and records.
• Conduct monthly facility-level performance management including report rate analysis for each facility within his/her supervision.

Leadership:

• As a member of the operations team, demonstrate a strong commitment to MS mission and goals working with other team members and channels.
• Ensure that a high level of communication is maintained with state team members including other MSI Nigeria departments.
• Encourage a positive culture, work environment and attitude among team members in assigned state of coverage.

Required Qualifications

• A Medical Doctor, Registered nurse, Midwife, or other related areas in medical sciences
• Familiarity with the different cultural, social, and religious identities in Nigeria, international health, development issues and the international donor community
• Excellent communication, presentation, and negotiation skills, Strong interpersonal, oral, and written communication skills
• Technical Expertise in long-acting reversible contraception (LARCs), specifically IUD and Implants insertion and removal
• Significant experience providing competency-based training and certification for providers (Nurses/Midwives and Doctors) in modern methods of family planning
• Experience of providing trainings for national and International NGOs in Nigeria (Experience of DFID, USAID, and Gates-funded projects, including working in a diverse team environment, preferred)
• Experience managing facilities, clients, and teams.
• Willingness to frequently travel to project implementation sites.
• Experience in the usage of computers and office software packages
• Familiarity /Experience with the geography of the intervention states is desired.

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Overall Responsibilities
Field Operations Coordination:

• Support regional and state teams in the development of annual and quarterly budgets and financial performance targets and monitoring budget management and performance including determining and managing risk to the programme.
• Ensure equitable distribution of resources according to the workplans and resource needs of all MSI Nigeria’s regions in northern Nigeria.
• Monitor progress of field activities and make adjustments as necessary to ensure successful completion of set objectives working with and through the regional managers in assigned region. This will include managing the regional managers performance on delegated responsibility with periodic feedback as necessary
• In coordination with HR, Finance, Procurement & Logistics team
  • Coordinate support of field logistics to operations team ensuring that systems including ordering, transportation, delivery, storage, and control and reporting on the use of program, projects and team supplies are in accordance with MSI Nigeria policies
  • Work with regional teams to implement an effective system for the supply of commodities to match client demands while ensuring all regional staff have adequate working tools to aid delivery of objectives.
• Support the Director Programme Operations in ensuring that all relevant regional team members are trained in all aspects of compliance with donor rules and regulations and related MSI Nigeria standards and policies
• Set up new teams and/or regions; leading in launching new offices, project inception activities and supporting them to grow to high productivity and efficiency.
• Work closely with field operations team members in taking a strategic, forward-looking role in establishing MSI Nigeria future programme direction, with particularly focusing on driving MSI Nigeria programme towards sustainability, and ensuring the organisation plays a leading role in improving health demographics in Nigeria.
• Work with RMs to draft and implement field operations workplans ensuring that these are in alignment with projects workplans/activities, in consultation and co-ordination with other departments including overseeing field operations budget management reviews and approvals in assigned regions
• Ensure clear, timely communication between all departments on all aspects of regional programme implementation and management.

Advocacy and Stakeholder Management:

• Lead and facilitate excellent stakeholder relationships with key government/policy, traditional / religious leadership, and donor / partner stakeholders in all states withing the supported regions.
• Support the regional managers in the formation of effective partnerships within the development arena to facilitate excellent and effective stakeholder collaboration, alignment of MSI Nigeria interventions with stakeholder priorities, ensure fulfillment of MSI Nigeria stakeholder commitments to inform and influence policy, practice and critical decisions of government, donors, and the NGO sector in assigned region.
• Ensure visibility and raise the profile of MSI Nigeria interventions among key stakeholders, including donors partners, by organizing and attending meetings and maintaining professional relationships with strategically placed individuals within target institutions for smooth regional operations and overall programme success
• Create and support opportunities to highlight programme policy messages and technical expertise to a wider audience through media channels and special events, linking with communications and clinical teams as required
• Build strong relationships with key policy makers and none state stakeholders especially 1st class religious and traditional leaders, and implementing partners to influence policy change, and social norm change
• Work with the external engagement unit to regularly take stock of the external environment through external stakeholder assessments and evaluations and allowing the results to help guide MSI Nigeria’s strategic and external relations/advocacy plans
• Support the regional teams in leveraging on relationships with influential people to the benefit of the region and country programme, such as in recognition or funding.

Reporting, Monitoring and Evaluation:

• Collate monthly, quarterly, and annual project and operations reports from all supported states/regions.
• Produce monthly operations factsheet and contribute stories/review of quarterly MSI Nigeria Newsletter.
• Manage and report monthly on the field implementation of the annual work-plan.
• Work with the Programme Operations Director to ensure operations data management alignment with field strategy, agreement on annual targets, and inclusion of data collection and analysis activities in the work plan
• Work with RMs to ensure at least one human interest story or success story are produced monthly per cost center. This must be well documented and presented as part of quarterly reports
• Produce progress reports for the Line Manager for assigned regions monthly

Leadership:

• As a senior member of the operations team, demonstrate a strong commitment to MSI Nigeria’s mission and goals and encourage a similar commitment from all team members
• Link, train and harmonise different departments of the organisation to work efficiently together in order to meet field operations requirements and achieve project deliverables in assigned regions
• Ensure that a high level of communication is maintained with other departments, as well as with external partners and MSI, especially ensuring monthly updates with government stakeholders and key religious and community leadership.
• Encourage a positive culture, work environment, and attitude among all team members
• From time to time, represent the organisation at meetings, workshops, press conferences, or other forums.

Required Qualifications

• Master's Degree in Management, Administration, Health Science, Social Science, or International Development Management.
• Fluent in both oral and written English and local languages
• Over 10 years post NYSC experience in INGO managing programmes, operations and field support
• Experience in a senior management role of a medium to large organisation, with a proven track record of leading and motivating dynamic teams in developing countries
• Significant experience in managing donor -funded, health related projects, including technical and financial management and compliance (USAID, EC, and BMGF, FCDO experience valued)
• Thorough understanding of health interventions and approaches in developing country setting.
• Proven track record in external relations, fundraising and communication
• Sound knowledge of family planning, reproductive and maternal health an advantage
• Sound knowledge of the culture and norms of northern Nigeria
• Excellent leadership skills; with the ability to motivate others to exceed expectations and to up skill other managers to reflect the same behaviours
• Conflict management, negotiation and resolution skills and experience
• Strong management skills; able to manage performance effectively and support others during times of change
• Ability to influence and communicate with stakeholders, both internal and external
• Strong analytical skills – the ability to accurately interpret data both financial and statistical and take relevant actions
• Track record of delivering quality results and impact in previous roles
• Adaptable during times of change and ambiguity and able to quickly gain the cooperation of other departments and external parties.