Jobs at Poshglow Skincare

We are hiring a talented Social Media Manager professional to join our team. If you're excited to be part of an ecosystem where you can hone your skills in the cosmetic industry and grow career-wise in your field. This is the opportunity you need.

Duties

• Oversee day-to-day management of campaigns and ensure brand consistency
• Facilitate scaling brand and company awareness through various social media channels
• Work with the brand to create and implement social media strategies monthly.
• Ensure brand consistency in copy through tone, voice, and terminology.
• Supervise all aspects of social media interaction between customers and the company and ensure a positive customer service experience.
• Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Instagram, YouTube, and LinkedIn
• Ensure progress on all platforms by using analytical tools such as Google Analytics and others.
• Oversee the creation and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives.
• Establish a standard operating procedure for social media activities in the company.
• Create a reporting template of your KPIs on Google Sheets that is updated daily, weekly, and monthly. 

Requirements

• 3-5 years of social media management experience.
• Bachelor's degree in business, marketing, journalism, public relations, or related field.
• Professional certification in Google Analytics is strongly preferred.
• Proficient in using multi-social posting programs such as Hootsuite and HubSpot.
• Strong computer skills using Microsoft Office and CRM tools.
• Must be able to work and live in the accommodation provided.

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At Poshglow you will be the first point of contact for any customer who has any query or an issue with a product or service the company sells.

Duties and Responsibilities

• You will be responsible for posting on all social media platforms (Facebook, Tiktok, WhatsApp, Snapchat, and Instagram).
• You are allowed to pass on your order report to the payment confirmation team to confirm payment. At this moment you are no longer allowed to confirm payment, considering the workload and customers you will be attending to daily.
• You are expected to document all customer's contact details daily. All your documents must be on google Sheets or excel and must be submitted weekly.
• All orders must pass through the payment confirmation unit.
• Keep records of customer interactions, process customer orders, and file the necessary documents.
• Meet personal/customer service team sales targets and call handling quotas.
• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies laid down by Poshglow.

Requirements

• Must have good communication skills.
• Previous knowledge as a customer service executive will be an added advantage.
• Must have a certificate from a tertiary institution.
• Must have emotional intelligence.

Accommodation will be provided for this role in Ibeju-Lekki, Axis of Lagos.

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We are seeking a motivated, detail-oriented person to join Poshglow as a Spa Attendant. As part of our team, you greet customers, make, and adjust reservations for spa services, and assist customers with payment options at the end of their stay. Our spa offers clients a luxury environment in which to relax, heal, declutter and recharge; you are a key part of this process, guiding them to the services or treatments that will best meet their individual needs. Our ideal candidate has a calm, personable, and relaxed but professional demeanor and is familiar with the various relaxation and medicinal treatments we offer. Prior experience in a spa is desirable, but we will train very motivated applicants in the right circumstances.
Duties and Responsibilities

• Greet customers and confirm their reserved treatments or services.
• Answer phones and make or alter reservations as necessary.
• Explain our various services and treatments to clients, recommending those best suited to their needs or desires.
• Ensure appropriate inventory levels throughout spa facility, and reorder as required.
• Setting up and maintaining treatment room supplies.
• Providing clients with luxurious amenities such as towels, robes, slippers, and bath products.
• Maintaining spa facilities including locker rooms, treatment rooms and more after each usage.
• Adequate check up on customers from time to time to follow up on their treatment.
• Friendliness with clients during service.

Requirements

• High school diploma.
• Prior experience in a spa or wellness environment.
• Knowledge of various wellness and healing treatments.
• Excellent communication skills and attention to detail.