Jobs at Phillips Outsourcing Services Nigeria Limited

Job Summary

• The candidate is expected to be customer-centric with a strong background in solution delivery, support, and operations.
• Play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
• Responsible for handling customer request for reporting, agree reporting pattern with internal & external stake holders.

Job Responsibilities

• Understand business requirements and you will define analytics environment.
• Create documentation for business requirement and analytics implementation
• Evaluate the effort needed for building specific reports
• Maintenance of existing reports and portals.
• Maintenance of the reporting environment.
• Get requirement from customer for reports.
• Generate reports & share with customer.
• Prepare reports if reports are not available
• Explain reports to respective internal external stake holders.
• Fix issues in reporting as per SLA.
• Continue to look for report automation.
• Deliver simple automation scripts
• Develop full automation scripts.

Key Qualifications and Requirements

• University Degree in Technology.
• Preferable Experience in e-wallet product 1+ Years.
• Must have Experience in Managed Services or in Operational assurance or SME areas preferably experience of reports generation & distribution. 2+ Years
• Must have 2 - 3 years of experience in IT environment or BSS.
• Previous experience on a similar Reporting and Analysis job.
• Strong knowledge of Excel/Access, including VBA programming (to manage / develop custom reports)
• Strong knowledge of any popular programming languages (e.g. C#, .NET, Java etc.) would be a plus
• Strong knowledge of SQL, PL/SQL, SQL Server, SSIS, Tableue, cloudera.
• Ability to work with strict delivery deadlines and under pressure
• Experience in understanding DB schema.
• Performance management based on reporting.
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English and French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.

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Job Summary

• The candidate must be customer-centric with a strong background in solution delivery, support, and operations.
• He/ She will play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
• As head of Service operation he/ she will be SPOC for internal and external stake holders for all operational issue in a particular hub.

Job Responsibilities

• Operational Management for the end-to-end operations activities delivery (1st & 2nd line operations, Customer Problem Management, Service & Resource Fulfillment and Field Services, Content Preparation, and Content Delivery and Distribution ) towards the specific customer.
• Delivery performance Management. Based on the contractual SLA, establishes the WLA between the MSIP and the operations delivery units, and manage the operations activities delivery performance.
• Manage customer networks, Broadcast and IS/IT performance reporting to the customer based on the operational reports.
• Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary.
• Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary.
• Responsible for driving continuous service improvement in contractual SKPI for the Service Operations Center & PKPI for the Experience Management Center
• Ensure all the necessary changes are implemented to support the evolution of the Use Cases within the SOC or EMC with the Service Delivery Units, MSIP & Operator
• Perform hierarchical escalation in case of critical (or optionally major) incidents and act as the main interface to the customer.
• Initiate and coordinate the management bridge during critical (or optionally major) incidents, reporting the resolution status to the customer management organization.
• Responsible for coordinating the Incident Management status customer reporting meetings as part of the MS Governance Model.
• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Trigger SW update / upgrade based on Life cycle management.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
• Act vigilantly to customer request as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary.
• Perform ECW Integration and configuration changes activities within approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.
• Continuously drive for efficiency, improvements automation and excellence in service delivery.
• Approve and support improvement plans that requires multi delivery units initiatives, Internal & external Audit handling.
• Prepare for present Ericsson in governance Meeting.

Key Qualifications and Requirements

• University Degree in Technology, preferably MSC
• Overall Experience in telecom or Fintech Industry. 7+ Years.
• Overall experience in operational experience. 5+ Years.
• Experience in e-wallet product 3+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Understanding of adjacent BSS domains products as Charging System.
• ITIL Certification is plus.
• Strong leadership skills with focus on team performance
• Excellent understanding of network entities like F5, VMware & PKS.
• Knowledge in DB is plus.
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Knowledge of telecom & fintech industry.
• Good knowledge on container, docker, kubernetes.
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French.

Salary
N400,000 - N800,000 Monthly (Very competitive).

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Job Summary

• The candidate is expected to be customer-centric with a strong background in solution delivery, support, and operations.
• Play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stakeholders.

Key Responsibilities

• Track and manage the changes in SW Development Process.
• Continuously follow up and report progress in the projects
• Support the project according to the decided Solution Configuration Management strategy
• Keep track of all configuration items.
• Document license information for global 3PPs and the company's Standard Products and ”productify” licenses for local 3PPs to maintain traceability
• Establish and maintain baselines
• Manage and control the release and deployment of configuration items and baselines
• Will help to smooth workflow inside the development process.
• Define, build, register, and maintain product structures and related documentation.
• Defines and manages the branching and delivery process for projects.
• Do Software configuration management procedure improvement.
• Be Part of 24/7 team.
• Enhance productivity with minimal mistake in the process.
• Manage the different tools and development processes in a software product.

Job Requirements

• Education: Degree in Software Engineering, Computer Science, Information Technology, Algorithms or equivalent.
• Minimum of 3 years experience working with configuration management systems and documentation systems
• Overall Experience in operations & Software development 3+ years.
• Preferable Software development experience. 2+ Years.
• Prior experience of software development configuration management. 2+ Years.
• Good understanding of Software product lifecycle management, including product release cycles, assessment, and version control
• Ability to logically think through and solve challenging issues both individually and within a team
• Good experience on GNU/Linux, Open Source and Git, Gerrit, Jenkins, Artifactory
• Shell scripting / Python /Bash / Perl/ Java and Groovy.
• Hands-on experience of GIT, Stash, GitHub/Bitbucket etc. and release branching models, Jenkins is preferred.
• Effective presentation skills including the ability to train others
• Good communication skills in written and spoken English and French
• Standard IT security practices such as encryption, certificates, and key management.
• Maintaining internet facing production-grade applications in virtualized environments such as cloud computing platforms and services.
• Working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs, web security mechanisms).
• Working with deployment and orchestration technologies (such as Mesos, OpenStack, Ansible and Spinnaker).

Salary
N350,000 - N600,000 Monthly (Very competitive).

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Job Summary

• The profile is a customer-centric person with a strong background in solution delivery, integration and testing.
• As a Delivery Manager, you will be responsible to lead and manage team of software developers, integrators and architects.
• He/ She is to deliver demands aligned with major milestones within DevOps cycle such as definition of demand, requirements gathering, design, development, testing and deployment on production.

Job Responsibilities

• Establish and Maintain demand management SLAs
• Own and manage demand management planning and delivery.
• Continuously manage contractual requirements towards own organization
• Handover deliverables to operations
• Keep track of schedule, internal and 3pp dependencies through demand management tool
• Own and manage escalation
• Collect requirements, define scope, define plan and sequence of activities
• Report performance and quality metrics aligned with quality plan
• Manage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performance
• Responsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional.
• Single point of escalation towards the MA and SA for support post sales
• Support MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customer
• EWP 3PPs Management if required as part of demand management delivery
• Accountable Audit Management (External & Internal)
• Secure SLA/KPI fulfillment
• Demand Management Tools and Process accountability with continuous strive towards automation and efficiency.
• Team management located onsite as well as Global Centers.

Key Qualifications and Requirements

• University Degree in Technology or Economics, preferably MSC, MBA or equivalent
• Experience in Managed Services ADM (Demand Management) delivery. 5+ Years
• Experience in E-Wallets or payment solutions 3+ years
• Proven knowledge of PMP, PgMP and ITIL best practices
• Experience in operating Demand Management and DevOps tolls such Jira/Confluence, IBM/CLM etc
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Excellent communication skills in written and spoken French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development.

Salary
N500,000 - N1,000,000 Monthly (Very competitive).

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Job Summary

• The candidate will be the Single Point of Contact for all technical deployments, troubleshooting and configuration for Mobile Financial Services delivery in opco.
• Candidate must have strong technical acumen and a deep end to end understanding of MFS infrastructure and related setup.
• Responsible to share feedback to Business Analyst counterpart and Customer Adaptation Centre for the purposes of process and code improvement.

Job Responsibilities

• Install, Integrate, commission the network nodes under ECW/ EWP solution
• Support Business Analyst and Solution Architect for new requirements and design changes
• Understand technical requirements as specified in the Solution document
• Perform ECW Integration and configuration changes activities within approved change window.
• Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s
• Report progress of assigned activities to the respective Business Analyst and CPM.
• CAB participation & Change Coordination between MTN/3PP & GNOC
• Coordinate UAT/SIT result sign off
• End to end issue handling and coordination with GSC
• Internal & external Audit handling
• Support in troubleshooting and resolution of technical issues on EWP
• Engage closely with customer and other stakeholders during the testing phase of solutions
• Overall responsible for use case testing and relay defect feedback to Customer Adaptation Centre

Key Qualifications and Requirements

• University Degree in Technology, preferably MSC
• Experience in equivalent e-wallet product 2+ Years
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Proven achievement in BSS.
• Understanding of adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English and French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• ITIL Foundation Certification
• Advanced proficiency with MS Office Tools
• Understanding of Integration Protocols /API’s
• Working knowledge of a variety of programing languages, including Java, HTML and Python
• Understanding of Devops processes
• Good experience of GNU/Linux, Open Source and Git, Gerrit, Jenkins, Artifactory
• Shell scripting / Python /Bash / Perl/ Java and Groovy.
• Hands-on experience of GIT, Stash, GitHub/Bitbucket etc. and release branching models, Jenkins is preferred;
• Standard IT security practices such as encryption, certificates and key management.
• Maintaining internet facing production-grade applications in virtualized environments such as cloud computing platforms and services.
• Working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs, web security mechanisms).
• Working with deployment and orchestration technologies (such as Mesos, OpenStack, Ansible and Spinnaker).
• Understanding of open source server software (such as NGINX, RabbitMQ, Redis, Elasticsearch).
• Good knowledge on Containers, Docker, Kubernetes.
• Good Knowledge of F5, VMware & PKS.
• Good understanding of Oracle DB, SQL.

Salary
N350,000 - N600,000 Monthly (Very competitive).

go to method of application »

Job Summary

• The candidate should be customer-oriented with a strong background in solution delivery, support, and operations.
• Play a key role in managing the delivery of services on the customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
• As well as, ensure optimal operation of container-based application, ensuring uptime as per SLA KPI’s and for the internal / External stake holders satisfaction.

Job Responsibilities

• Do Change Introduction impact analysis Business.
• Support Complex Change Execution.
• Perform 2nd Level Routine Maintenance.
• Do 2nd Level Incident Resolution.
• Perform critical Incident Management Support.
• Initiate problem Management & will identify RCA.
• Do problem recording, investigation & diagnosis, work around proposal & Problem solution proposal.
• Do task for application corrective & Conditioning task.
• Perform FNI for SW packages.
• Be part of 24/7 team for issue resolution.

Key Qualifications and Requirements

• HND / B.Sc Degree
• Overall experience in handling IT application environment and delivering SLA’s. 3+ years.
• Preferable Ericsson or any other Vendor Mobile platform experience. 1+ Years.
• Degree in Software Engineering or similar
• Solid Linux/Unix handling knowledge.
• Scripting (e.g. Python, Ansible)
• Experience in container technologies e.g. Docker/Kubernetes
• Meritorious is Oracle database experience
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking or the IT area of the financial sector.
• ITIL processes knowledge is a merit
• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French.

Salary
N350,000 - N600,000 Monthly (Very competitive).

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Job Summary

• Candidate is expected to oversee the operational Business Development function, and establish structure, reporting, rules of engagement, as well as metrics.

Duties and Responsibilities

• Master the art (proposals and points of views) and science (metrics, operating procedures, process) of Business Development.
• Lead proposal and statement of work conception and writing.
• Advanced understanding of the roles involved in Service Design and Digital Project Creation.
• Thorough understanding of the various design skillsets required for project staffing.
• Advanced in tools that monitor Business Development process and performance.
• Articulate the rules of engagement for Business Development and studio collaboration.
• Coach less-experienced Business Development team members.
• Create the playbook for all Business Development functions, processes, and material availability.
• Lead the team's briefing about pursuits.
• Collaborate with the CEO to ensure operations are optimized for both Business Development and the project team.
• Assume responsibility for the overall quality of Business Development processes, procedures, and methods.
• Ensure the Business Development operational methods and procedures are applied to qualified incoming work.
• Oversee the creation of best-practices documentation and cross-referenced support materials.
• Lead orals and discovery sessions.
• Attend, help plan, and contribute to Pro-Insight and business development community events; be a Pro Insight ambassador.

Skills and Qualifications

• Bachelor's Degree or equivalent experience in Business Development or related field preferred.
• 5 - 10 years of strategy, account management, or digital sales experience, preferably at a Management
• Consulting firm or IT consultancy.
• Has great dealings in handling and dealing with international clients.
• Ability to provide operational guidance for Business Development personnel as they navigate processes and procedures.
• Lead the enforcement of Business Development operational guidelines.
• Support three pitches per quarter to balance operational duties.

Working hours:

• 5 hours per day.

Salary
N250,000 Monthly.

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Job Summary

• Candidate is expected to use his leadership skills and knowledge of IT to oversee the architecture, design, and delivery of solutions for a variety of customers.
• Play a vital role in the development and implementation of solutions but will also be involved in its socialization and adaption by the business sponsors.

Duties and Responsibilities

• Create Application Solution Architecture in conformance with our clients' Enterprise Architecture standards and organizational strategy to align business needs with modern technologies: On-Premises, Cloud Native and Hybrid.
• Lead and facilitates the design and implementation of technical solutions and processes related technology architecture.
• Partner with our clients to define software application architectural possibilities, functionally appropriate systems, technically sound and well-integrated to business applications, data, and technology.
• Create and manages key architecture assets for the designated portfolio and business scope.
• Ensure sound and robust architecture and provides sufficient guidance for the successful implementation of solutions to mitigate negative enterprise technology and budget impacts.
• Identify risks or issues with technology solution and design that may impact realization of project benefits and guides and supports stakeholders in making good decisions that proactively resolve or mitigate potential project risks / delays.
• Participate in the system specification review process to ensure system requirements can be translated into valid software architecture.
• Identify and research relevant technologies, performs proofs of concept / prototypes, and recommends the applications of such technologies for future product architecture.
• Work closely with the BA team to create clear functional requirements documents from business requirements by assessing and capturing customer needs, utilize structured processes to establish business priorities; provide technical expertise and develop alternative technology solutions
• Participate in requirement gathering workshops both internally and with clients to identify and contribute to business objectives.
• Communicate effectively with developers on explanation of user stories and validating the end implementation of the requirement.

Skills and Qualifications

• Bachelor's / Master's Degree and above in Electronics and Communication or relevant fields.
• Above 5 years in Application Solution Architecture
• Strong Experience in software application architecture and technology.
• Good command on MS Office esp. MS Excel and PowerPoint and Hands on experience with common tools
• Planning and Organizing skills, Knowledge of business plans, customer requirements, and market
• Trainings and Certifications for various technologies and products.
• Self-motivated and ability to work under pressure and learn independently.
• Good presentation, time management and leadership skills & ability to work with diverse backgrounds
• Result oriented with focus on customer satisfaction and project delivery
• Fluent English, both written and spoken.

Working hours:

• 5 hours per day.

Salary
N300,000 Monthly.