Service Reporting Engineer at Phillips Consulting

Job Summary

• The candidate is expected to be customer-centric with a strong background in solution delivery, support, and operations.
• Play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
• Responsible for handling customer request for reporting, agree reporting pattern with internal & external stake holders.

Job Responsibilities

• Understand business requirements and you will define analytics environment.
• Create documentation for business requirement and analytics implementation
• Evaluate the effort needed for building specific reports
• Maintenance of existing reports and portals.
• Maintenance of the reporting environment.
• Get requirement from customer for reports.
• Generate reports & share with customer.
• Prepare reports if reports are not available
• Explain reports to respective internal external stake holders.
• Fix issues in reporting as per SLA.
• Continue to look for report automation.
• Deliver simple automation scripts
• Develop full automation scripts.

Key Qualifications and Requirements

• University Degree in Technology.
• Preferable Experience in e-wallet product 1+ Years.
• Must have Experience in Managed Services or in Operational assurance or SME areas preferably experience of reports generation & distribution. 2+ Years
• Must have 2 - 3 years of experience in IT environment or BSS.
• Previous experience on a similar Reporting and Analysis job.
• Strong knowledge of Excel/Access, including VBA programming (to manage / develop custom reports)
• Strong knowledge of any popular programming languages (e.g. C#, .NET, Java etc.) would be a plus
• Strong knowledge of SQL, PL/SQL, SQL Server, SSIS, Tableue, cloudera.
• Ability to work with strict delivery deadlines and under pressure
• Experience in understanding DB schema.
• Performance management based on reporting.
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English and French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.