Job Vacancies at OPay Nigeria

Job Summary

• The Senior Manager is responsible for managing all aspects of the business unit’s customer support and relationship procedures, policies and oversees the implementation of a balanced workflow, tailored towards efficient and high-quality customer service.

Key Responsibilities

• Implement a standard workflow that provides a seamless customer experience to the customers.
• Increase customer loyalty by fostering an efficient customer relationship.
• Manage the customer support associates and ensure that the whole process is being implemented.
• Develop a service measurement process to ensure the workflow and the implemented idea achieve the desired result.
• Implement a well-structured quality assessment procedure that guides the customer success associates towards maintaining the set standard when implementing the ideas.

Requirements

• B.Sc / M.Sc qualification in Mass Communication or any related field.
• A wealth of experience Managing and customer experience and support in FINTECH payment solutions firm preferably
• Minimum of 8 years experience in customer service and at least 3years as a Customer Success/ Support Manager.
• Results-oriented, entrepreneurial, and self-motivating.

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Job Summary

• The Technical Operations Analyst is responsible for communications with third-party partners and operators, market research and data collection as well as Optimizing the UI and functions of the scenes in charge.

Key Responsibilities

• Work with technical team to expand and manage the distribution and merchant network on the mobile money platform
• Responsible for market research and data collection.
• Communicate to solve all problems of the responsible scenarios
• Optimize the UI and functions of the scenes in charge
• Develop performance metrics to build, deliver, report, and track mechanism
• Evaluate reports, decisions, and department results on established goals.
• Continuous tracking of market trends and ensuring up-to-date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on merchants' needs.
• Identify new business opportunities and ensure revenue generation
• Driving efficiency and mitigating operational risks to the barest minimum.
• Develop process improvement initiatives to achieve operational excellence
• Analyzing business models, conducting risk assessments on operations, and putting contingencies in place.
• Carrying out other operational duties when required
• Liaise and support the technical team to manage the platform performance, upgrades, and other modifications.
• Provide business operation consultant service to field staff
• Ensure regulatory, compliance, and legal rules are followed
• Manage budget to align with goals of the business.

Job Requirements

• Minimum of B.Sc / HND in a reputable institution.
• Minimum of 4 years experience as Operations Manager in the IT Sector
• Must have good knowledge and experience developing around the general operations of a business.
• Must have team management Experience.