OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay everyday to send and receive money, pay bills, and order food and groceries.
The Senior Manager is responsible for managing all aspects of the business unit’s customer support and relationship procedures, policies and oversees the implementation of a balanced workflow, tailored towards efficient and high-quality customer service.
Key Responsibilities
Implement a standard workflow that provides a seamless customer experience to the customers.
Increase customer loyalty by fostering an efficient customer relationship.
Manage the customer support associates and ensure that the whole process is being implemented.
Develop a service measurement process to ensure the workflow and the implemented idea achieve the desired result.
Implement a well-structured quality assessment procedure that guides the customer success associates towards maintaining the set standard when implementing the ideas.
Requirements
B.Sc / M.Sc qualification in Mass Communication or any related field.
A wealth of experience Managing and customer experience and support in FINTECH payment solutions firm preferably
Minimum of 8 years experience in customer service and at least 3years as a Customer Success/ Support Manager.
Results-oriented, entrepreneurial, and self-motivating.
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
Gmail
Yahoomail