MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Job Identification: 7410
Mission
- To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA
Description
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
Requirements
Education:
- A first Degree (B.Sc. or HND) in any Social Science degree or related course
- Minimum of 3 years post degree
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
- Telecoms experience would be an added advantage.
go to method of application »
Mission:
- To manage and maintain OPCO Cloud ERP Master Data Management (MDM) strategies, policies and procedures to ensure consistent and acceptable usage of data across multiple streams of Oracle Cloud ERP such as SCM, EAM, FIN, HCM and EPM.
Description:
- Provide Single Point of Contact for all Master Data and related cross-functional data integration queries and concerns for effective use of Oracle cloud ERP
- Provide adequate technical support during integration to ensure proper implementation of system integration initiatives across various platforms.
- Ensure all legal and regulatory considerations especially with regard to data sovereignty are identified and managed throughout the lifecycle of Oracle Cloud ERP use.
- Act as the custodian of configuration objects of the Oracle Cloud ERP platform by maintaining the OPCO specific (local) configuration workbooks for all modules of Oracle Cloud and keeping the configuration in sync with Global CWB throughout the evolutionary stages of the solution i.e. across releases, demands and other GT maintain processes.
- Manage and coordinate ERP system support activities in order to ensure effective data planning and optimal system utilization.
- Create and own data archiving and retention policy in compliance with extant statute on the Cloud ERP platform and ensure that data integrity in not compromised when data are moved from one Cloud environment to the other by the Central Team.
- Evaluate and recommend methods, tools and systems deemed necessary for optimal systems functioning for procurement, gathering information related to information technology trends and keep abreast of developments.
- Project manage the MDM activities such as data profiling, gathering, deduplication and ETL during on boarding of new Cloud modules through GT demand management process.
- Coordinate the generation of master and transactional data requirements to execute functional test scenarios during Quarterly releases for both functional and non-functional tests such as test of integrations and performance.
- Provide regular assurance to the management that all data related controls such as data masking of key fields, data auditing and other sensitive data on the common shared platform are not compromised by documenting and establishing sensitivity of different data objects.
- Provide direct focus for the Enterprise Master Data unit in order to guarantee deliverables.
Education:
- First degree in science or any other related discipline
- Fluent in English Possession of a professional certification (Certified Information Systems Auditor)
Experience:
6 - 13 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization
- Experience in business/systems analysis
- Extensive hands-on experience in ERP implementation and other ERP systems
- Systems integration, project management and human resource management Extensive hands-on experience in ERP implementation and other financial systems
go to method of application »
Mission
- To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA
Description
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
Requirements
Education:
- A first Degree (B.Sc. or HND) in any Social Science degree or related course
- Minimum of 3 years post degree
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
- Telecoms experience would be an added advantage.
go to method of application »
Mission
- To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA
Description
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
Requirements
Education:
- A first Degree (B.Sc. or HND) in any Social Science degree or related course
- Minimum of 3 years post degree
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
- Telecoms experience would be an added advantage.
go to method of application »
Mission:
- To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
- To drive visibility and brand affinity within assigned territory for competitive edge.
Description:
- Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
- Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
- Provide weekly/monthly sales activity report and market intelligence report to field service engineers
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Gather market information and provide feedback to management.
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
1–3 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Sales and Marketing experience in a fast-moving consumer goods environment
go to method of application »
Mission:
- To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
- To drive visibility and brand affinity within assigned territory for competitive edge.
Description:
- Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
- Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
- Provide weekly/monthly sales activity report and market intelligence report to field service engineers
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Gather market information and provide feedback to management.
Education:
- First degree Preferably social sciences
- Fluent in English
Experience:
1–3 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Sales and Marketing experience in a fast-moving consumer goods environment
go to method of application »
Mission:
- To measure the network indicators and provide NWG with data/information.
- To evaluate trends in network performance and recommend solutions to optimize network performance.
Description:
- Monitor and evaluate multi vendor Radio Access Network (RAN) performance to ensure KPI stability, service continuity, and optimal end user experience.
- Maintain detailed cluster and site level performance awareness to support proactive performance management and informed management feedback.
- Detect network degradations and coordinate escalation and resolution with Managed Services Vendors, Operations, Optimization, and Field teams within agreed SLAs.
- Perform advanced RAN troubleshooting and root cause analysis using KPIs, drive test results, logs, and feature/parameter correlation.
- Recommend, implement, and validate parameter and feature optimization actions, including special event and mass event optimization activities.
- Support pre and post change performance validation for network changes such as upgrades, swaps, refarming, new site integrations, and feature activations.
- Generate RAN statistical analyses, dashboards, and performance reports that highlight trends, risks, and actionable improvement areas.
- Conduct radio audits, benchmarking, and performance assessments, including Umlaut/P3 exercises and regulatory validation support.
- Review and critically analyze MSOP and weekly optimization reports, providing feedback on SLA compliance, KPI performance, and action effectiveness.
- Identify capacity and coverage issues, including congestion hotspots, and provide performance driven inputs to Planning teams for expansion prioritization.
- Monitor and ensure consistency and accuracy of performance data across OSS and reporting tools.
- Support automation, analytics, and continuous improvement initiatives to enhance efficiency of RAN performance monitoring and optimization processes.
- Contribute to the development and improvement of NPO RAN processes, tools, documentation, and best practice playbooks.
- Support performance readiness, trials, and acceptance validation for introduction or evolution of new network technologies and features.
Education:
- First degree First degree in Electrical Electronics or Computer Science
- Fluent in English
Experience:
3-7 years’ experience which includes.
- Minimum of 3 years’ experience in an area of specialization, with technical experience in 2G/3G/4G/5G radio access network with a telecom vendor or wireless telecom operator.
- Experience working in a medium organization.
go to method of application »
Mission:
- To design and plan MTNN radio networks (2G, UMTS, LTE,5G and future technologies) on various layers (including in-building solutions IBS/DAS, FEMTO/small cells,Macro etc.) for cost effective deployment of radio network coverage and capacity.
Description:
- Network Planning functions within the region which will be measured by:
-
- Capacity - Ensuring that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead
- Technology integration – Ensuring that multiservice sites (2G, 3G, 4G, etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.
- Time - Ensuring that network planning and site acceptance will be carried out in a manner to allow sufficient time for acquisition, construction and implementation of BTS and transmission links
- Maintain at all times a detailed knowledge of the behavior and status of all sites in the region of responsibility. This includes:
-
- Nominal plan
- Planned sites
- Site acquisition status
- Work Order issuance status
- Build configuration and status
- Traffic levels
- Voice traffic indices: GoS (Congestions stats), Dropped call rate, Control Channel failure, HO failure rate, half-rate
- Data traffic volumes and relevant indices
- Monitor and report all competitor activities
- The clutter data and propagation models (Planning Tool: Asset) will be checked at regular intervals to ensure that they offer a true reflection of the propagation environment·
- Be aware of any of the issues below that may affect the successful operation of MTN’s business within the region
- Provide specialist technical support to all other department regarding the network and radio related features
- Maintain the integrity of the contents of planning tools (esp. ASSET, and other records) and minimize discrepancies from live network
- Execute the nominal radio coverage and capacity rollout design for the region
- Carry out the detailed RF design to conform with the nominal rollout plan
- Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets for the region
- Continuously analyze traffic, utilization and subscriber growth in order to foresee needs for capacity expansion.
- Review, prepare and load cell data for integration of sites onto the network.
- Evaluate, verify and supervise the planning of MTNN radio networks by managed service vendor (s)
Education:
- First degree in Electrical/Electronic or Telecommunications Engineering or related discipline Fluent in English
Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others
- Cognate RF Planning, Analysis and solutions experience
- Experience with a GSM or Wireless Telecomm operator
- Experience working in a multi-vendor network
- Experience with Ericsson, Huawei and ZTE equipment will be desirable
go to method of application »
Mission:
- Responsible for Planning, coordinating and managing the roll out of transmission infrastructure excluding BTS, within MTNN
Description:
- Develop and maintain a detailed project schedule and provide project support for all projects
- Evaluate project requirements and coordinate resources according to project plan
- Track project changes and update site-based schedule as agreed with the Transmission Access Implementation Manager.
- Ensure transmission is delivered for the project for the month
- Oversee and coordinate all technical activities of all OEMs and ensure all transaction and administrative documentation is recorded and available for business use
- Schedule the contractors installing the transmission infrastructure and ensure that targets are achieved in terms of safety, quality, and speed.
- Effective self-supervision for quality service delivery and low turnaround time
Education:
- First Degree or equivalent in Electrical/Electronic Engineering
Experience:
3 – 7 years of experience within a telecoms environment with experience in:
- Microwave systems installation
- Fibre optic transmission
- Network Transmission systems
go to method of application »
Mission
- To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
- To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA
Description
- Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
Requirements
Education:
- A first Degree (B.Sc. or HND) in any Social Science degree or related course
- Minimum of 3 years post degree
- Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium organization
- Experience using data mining tools
- Telecoms experience would be an added advantage.
go to method of application »
Mission:
- To manage, co-ordinate and oversee the activities of the business and budget planning for Network Group and to coordinate the development of NWG strategy in line with MTN Nigeria strategic objectives.
Description:
- Provide input into the development of MTNN business plan and manage the budget and business planning team in the preparation, production and implementation of the budget.
- Carry out business plan forecast in line with organizational requirements and based on the set NWG rollout/build objectives.
- Review monthly actual expenditure in line with budget assumption to facilitate quarterly Opex and Capex forecast.
- Analyse the assumptions in the business plan to guarantee an appreciable level of predictability and to reduce unexpected results.
- Prepare and circulate monthly report of NWG KPIs.
- Understand the telecom industry as well as future developments and their impact on MTNN business plan.
- Seek input from marketing to develop Network Group budget and business plan and strategy
- Embark on extensive research in mining data from current operational realities and impact analysis on business plan forecast.
Education:
- First degree in Accounting or Economics or related area of study
- Fluent in English
- A professional accounting qualification (ACA, ACCA, CIMA)
- MBA is desirable
Experience:
6 - 13 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization
- Hands on experience covering similar functions in multinational Manufacturing or Telecommunication companies.
- Experience in a large GSM Network roll out environment would be a distinct advantage.
- Experience in market/industry research data mining competence
go to method of application »
Mission:
- Manage the operations and general activities of the customer assistance centre within the regional location.
- Lead and manage a team of customer care representatives to deliver excellent customer care and implement customer service operational plans.
Description:
- Assist in monitoring customer relationship management (CRM) operations, identifying trends, and delivering optimum service to customers.
- Provide technical, procedural, and policy guidance to customer care representatives and other operational staff, and supervise all technical activities and administrative duties in the customer assistance centre.
- Act as a change agent in the implementation of new initiatives both within the business unit and across the organization, including initiatives to reduce churn and increase customer loyalty within segments.
- Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
- Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
- Ensure adherence to schedules and other defined rules and regulations within the assistance centre and that procedures are followed to promote meaningful communications between customers and customer care representatives.
- Co-ordinate and monitor the activities of customer care representatives and facilitate prompt and complete dissemination of relevant information to team members.
- Assist in the design, review, and update of processes, policies, and procedures (PPP’s) in line with the organization's value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
- Assist in carrying out customer-related research and coordinating the customer satisfaction index and brand perception survey.
- Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation and business development
- Maintain brand alignment in rendering sales and services in service centre environment.
- Manage support services in assigned to the service environment – e.g. security guards, cleaners etc
- Assist the Customer Care Manager in the implementation of service initiatives
- Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and techniques and approaches required to optimize services.
Education:
- First degree in any relevant discipline
- Fluent in English
- An MBA will be an added advantage
Experience:
3-7 years’ experience which includes
- Experience working in a medium organization.
- Experience in a customer-facing operations environment
- Experience in a supervisory role
- Experience in query resolution
- Experience in general ledger reconciliations
go to method of application »
Job Description
- As an Engineer - Transmission Infrastructure Support, you will play a crucial role in maintaining the integrity and performance of our transmission network.
- Your primary focus will be on the regional transmission infrastructure, ensuring it meets our high standards and remains operational.
- You will be involved in various tasks, from conducting checks on new installations to troubleshooting network failures, preventive maintenance and managing the activities of our IRU vendors.
Responsibilities
- Conduct thorough checks on new transmission infrastructure installations to ensure compliance with standards and specifications.
- Troubleshoot and resolve transmission network failures promptly, minimizing downtime.
- Identify and mitigate potential risks on the network, ensuring the stability and security of our infrastructure.
- Oversee the activities of IRU vendors, ensuring they adhere to our guidelines and deliver high-quality services.
- Collaborate with other engineering teams to integrate transmission infrastructure with other network components.
- Maintain accurate records and documentation of transmission infrastructure assets and their performance.
- Stay updated with the latest industry trends and technologies in transmission infrastructure.
- Provide technical support and guidance to junior engineers and other team members.
- Participate in network expansion projects, offering expertise in transmission infrastructure planning and implementation.
Qualifications
- Bachelor's degree in Electrical/Electronics Engineering or a related field.
- Minimum of 3 years of experience in a similar role, preferably in the telecommunications industry.
- Strong knowledge of transmission infrastructure technologies, including fiber optics, microwave, and satellite systems.
- Hands-on experience with transmission network troubleshooting and maintenance.
- Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Good understanding of network security principles and best practices.
- Proficiency in using relevant software and tools for network management and monitoring.
- Effective communication and collaboration skills, with the ability to work in a team environment.
- Willingness to learn and adapt to new technologies and industry advancements.
- Valid driving license and ability to travel within the region as required.
Method of Application
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