Jobs at Moniepoint Inc.

About this role

• We are looking for a talented Illustrator to create original pieces of artwork for Moniepoint products.
• You will work as part of our User Experience, digital & creative team, interpreting complex briefs and developing inspiring artwork that will attract our target audience.
• You will be responsible for formulating concepts and rendering draft illustrations from written words, models, sketched ideas, and from your imagination.
• Ultimately, we are hiring a creative individual who can turn concepts into artistic marketable images.

Responsibilities

• Prepare rough draft illustrations according to requirements and the company’s specifications and needs.
• Create complete illustrations and refine design concepts using a wide range of colors, graphics, effects, and illustration software.
• Apply isometric techniques to add perspective to complex visual shapes.
• Ensure that all digital illustrations meet high quality and color standards.
• Brainstorm with the design team to come up with new creative ideas, patterns, visual styles, and concepts.
• Stay up-to-date with emerging design techniques, industry trends, and graphics software.

Experience & Background

• Bachelor's degree in fine arts, design, visual arts, or a related field.
• At least 4-5 years of proven work experience as an Illustrator, Graphic Designer, or similar visual design role.
• A strong portfolio demonstrating a diverse range of completed illustrations.
• Proven hands-on work experience using computer-aided design (CAD) software.

Skills & Competencies:

• Advanced drawing, painting, and digital artwork rendering skills.
• Deep expertise in image editing and design tools such as Adobe Illustrator and Photoshop.
• Strong conceptual thinking and artistic problem-solving abilities.
• Ability to manage time effectively, work under pressure, and meet strict deadlines.

What Success Looks Like in This Role:

• Consistently transforming abstract product ideas into engaging, marketable visual assets across touchpoints.
• High brand aesthetic consistency and technical alignment across all digital art and user experiences.
• Active creative collaboration with design teams to continually elevate Moniepoint's visual language and illustration standards.
• Reliable and on-time delivery of high-quality illustrations that satisfy complex cross-functional briefs.

Why Join Us?

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

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About this role

• As a Senior Content Designer, you take ownership of the quality and strategic direction of content across your squad or product area.
• You bring expert content design judgment, deep user insight, and a collaborative mindset to shape product experiences that are clear, inclusive, and emotionally engaging.
• You support junior content designers, influence cross-team content strategy, and play a vital role in driving alignment across product, design, and engineering.
• You display an exceptional grasp of design thinking and content design expertise and are comfortable delivering well-thought out ideas to senior stakeholders and driving content design strategy each day. 

What you’ll do 

• You are responsible for end-to-end content design strategy and execution on a project, from discovery through delivery, launch, and ongoing iteration.

• Partnering closely with product managers, product designers, and engineers to embed content strategy in product discovery and delivery, shaping scope, trade-offs, and sequencing.

• Define for exceptional, accessible, and inclusive content that builds trust, clarity, and meaningful user engagement.

• Comfortable wireframing and prototyping and delivering your work in Figma, with clear rationale, adhering to a design systems and content design principles. 

• Define content design strategy that aligns with business objectives and technical feasibility, ensuring content is not just clear but emotionally intelligent and on brand.

• Craft high-quality content for complex product flows, interface text, microcopy, error messaging, help content, and documentation, setting the bar for tone, clarity, and consistency.

• Take a strong role in qualitative and quantitative research methods (user interviews, usability tests, A/B experiments, content audits, analytics) using insight as a core design input.
• Collaborate deeply, proactively shaping product direction, surfacing trade-offs, and influencing delivery approaches.

• Drive the evolution of content design style guides, working closely with brand, marketing, and communications teams.
• Design thoughtful content that enhances usability, emotional impact, and user satisfaction.
• Balance speed and rigour with strong judgment on when to ship versus polish, especially on complex or fast-moving environments.

• Support junior content designers on the team and supports in terms of stakeholder management. 
• Lead alignment and collaboration across teams and stakeholders, clearly communicating content design rationale and facilitating strategic working sessions.
• Set a high standard for product teams, fostering a culture of sound content design practices, constructive feedback, and shared accountability.

• You are able to justify content design decisions to senior stakeholders with clear rationale and delivers work in a standardised format that you help to evolve. You are able to deliver multiple variations, informed by insights and can confidently explain the pros and cons of particular solutions. 


What you need to succeed

• 5+ years of experience working as a content designer. 
• You are incredibly comfortable with the design aspect of content design – understanding this role is deeper than 'just words'.
• Strong stakeholder management skills are a must for this role. 
• You must be able to work in a fast-changing environment where processes are still being defined. 
• Exceptional knowledge of content design principles and end-to-end product thinking. 
• Experience with A/B testing, UX metrics, and data interpretation and the ability to drive your own research initiatives. 
• Exceptional product intuition - understanding user needs, business constraints, and technical feasibility.
• Good knowledge of Figma - how to collaborate, create prototypes, and work to produce agile solutions quickly, with little to no help. 
• Experience using AI a plus. Great if you’ve built workflows/tools using AI. 
• Excellent knowledge of working in cross-functional teams. Able to advocate for content design across various company areas and embed content design early in product planning. 
• Actively contributes to a content design system, creating reusable patterns and components  
• Experience in fintech or SaaS environments is a strong advantage.
• Strong communication skills - able to explain the “why” behind your decisions 
• Strong stakeholder management is a must for this role 

Recruitment Process:

• Application & portfolio review - we’re looking for exceptional content design case studies, showing examples of end-to-end product thinking, driven by research and illustrating impact. 
• Recruiter conversation - light intro on your background, team experience, and motivations.
• Leadership interview - deep dive into your skills and expertise with the lead content designer. 
• Content design task and portfolio presentation - a short task to assess how you approach content design and you’ll present a case study from your portfolio

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About The Role

• Rewards is one of the most strategically important platforms at Moniepoint, and it is being built into a dedicated charter with its own engineering and product leadership.
• The platform sits at the centre of our retention strategy across a user base of approximately 23 million people.
• Today the platform does one thing: cashback.
• It works, but it has barely scratched the surface of what rewards can be, and the cashback product itself is not yet built to the depth it deserves.
• The ambition is to evolve it into a full rewards, retention, engagement and personalisation platform — and to do that across the full 360 degrees of our network.
• That means rewards for our business customers, rewards for our consumer customers, and rewards for the sales agents who drive our distribution.
• Very few companies get to design this from close to a blank page at this scale.
• The Head of Engineering owns that platform end to end.
• You will inherit a team of nine engineers, including an Engineering Manager, and build the organisation out from there — the current expectation is a minimum of three product units and upwards of 25 people, though the eventual shape is genuinely yours to define.
• Your first objective is to get the best possible performance out of the cashback product we already have.
• From there, you will work with Growth, Sales and Marketing to determine what we build for acquisition and retention, and roll it out across every customer we serve.
• This is a consumer-facing product engineering role, and that is the most important thing to understand about it.
• Rewards is won or lost on experimentation, personalisation, and the quality of the experience in a customer's hands.
• We are looking for a leader who has built and shipped direct-to-consumer products at scale, who is fluent in experimentation and A/B testing, and who has real depth in front-end and mobile engineering — not a purely backend platform leader.
• Moniepoint runs a Domain CTO model.
• We view our Heads of Engineering as the CTO of their domain: you own the technical roadmap, the architecture, the delivery, and the organisation beneath you.
• You will have full autonomy over engineering strategy, architecture, hiring, operating cadence and roadmap trade-offs.
• You will report functionally to our Group CTO, with a dual reporting line into the Product leader for Rewards.
• That second line is a delivery relationship rather than a seniority one — engineering and product are peers here, and you will build the team to full capacity together.
• Your responsibilities as Head of Engineering, Rewards includes:
• Owning the technical strategy, architecture and roadmap for the Rewards Platform end to end.
• Improving the performance, reliability and depth of the existing cashback product as an immediate first priority.
• Evolving cashback into a broader rewards, retention, engagement and personalisation platform serving business customers, consumer customers and sales agents.
• Building the engineering organisation from its current base - structuring product units, hiring engineers and Engineering Managers, and leading through those managers as the team scales.
• Establishing a strong experimentation culture: A/B testing, cohort analysis, and measurement that lets the team learn quickly what actually changes customer behaviour.
• Working closely with Growth, Sales and Marketing to translate acquisition and retention objectives into product and engineering initiatives.
• Owning the customer-facing experience of rewards across mobile and web, including how quickly and reliably customers receive what they have earned.
• Define architecture standards, engineering processes and quality metrics, and own the engineering health of the domain — incidents, production defects, deployment frequency, change failure rate, and developer experience.
• Build the platform to serve customers across multiple geographies as Moniepoint expands.
• Partner with Product to define the rewards-specific metrics and OKRs that do not yet exist, and hold the team to them.

Who You Are 

• Direct-to-consumer product engineering at scale. You have built and shipped products used directly by large consumer audiences, and you understand what moves engagement and retention. This is the defining requirement of the role.
• Genuine front-end and mobile depth. You have led or personally built consumer-facing mobile and web experiences. A backend-only background, however strong, is not what this role needs.
• Experimentation and growth engineering. Hands-on experience running A/B tests, feature flagging, and measurement frameworks, and using the results to drive product decisions rather than to justify them.
• At least 5 years of experience managing managers — leading an engineering organisation through other engineering leaders, not a single team.
• Hands-on technical leadership. You are still close to the code. We expect a meaningful proportion of hands-on engineering time and technical credibility with the engineers you lead.
• 10+ years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• Comfort with our backend environment — Java and Spring Boot — and the ability to lead backend engineers credibly, even if it is not where your own depth sits.
• Experience building and scaling an engineering organisation from a small base, including hiring and developing Engineering Managers.
• Strong collaboration with commercial stakeholders — growth, marketing and sales — and the ability to translate business objectives into engineering work.
• Rewards, loyalty, gamification, personalisation or growth platform experience is a strong advantage but is not required.
• Fintech or payments experience is an advantage, not a requirement.

Cultural Alignment:

• As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint.
• We look for evidence of all eight throughout the process, not just in a single conversation.
• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

What Success Looks Like In The Role

• The existing cashback product performing measurably better — faster, more reliable, and more compelling to customers.
• A credible rewards platform roadmap defined with Product, and the first initiatives beyond cashback shipped.
• A functioning experimentation practice, where the team ships, measures and learns on a short cycle.
• An engineering organisation built out from its current base, with a strong bench of Engineering Managers and senior engineers.
• Rewards established as a measurable contributor to retention and engagement across the customer base.
• Clear architecture standards and engineering processes in place across the product units.

Why Join Us

• A rare blank page. The platform exists, but almost everything it could become is still ahead of it, and you will define what that is.
• Direct influence on retention across a base of roughly 23 million users, at one of the largest and fastest-growing digital banks in Africa.
• Full autonomy as the CTO of your domain, with the backing to build the organisation you think the problem needs.
• Be part of a mission-driven company expanding access to financial services for millions of businesses and individuals.

What To Expect In The Hiring Process:

• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders. 30 minutes focused on a technical deep dive into your CV and into a project or system you built in the past. 30 minutes focused on testing for leadership attributes.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs, focused on your stakeholder management and collaboration skills with product and business.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO (the hiring manager).

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About the role

• Field Verification is how Moniepoint knows that the people and businesses on our platform are real.
• Every Moniepoint customer, retail and business, requires a completed field verification as part of KYC.
• The platform coordinates physical, in-person checks — verifying individuals, business owners, business addresses and loan guarantors — and it serves nearly every part of the company: onboarding, loans, compliance and the fraud team.
• The system works today.
• A back office gives each business unit visibility and control over its own verification requests.
• A mobile-friendly web app puts the work in the hands of Field Verification Officers and the cluster leads who manage them across local government areas.
• An API layer lets other business units push verification requests in and receive results back by webhook, and an assignment algorithm routes each request to an officer close enough to carry it out.
• We want to be straightforward about the rest.
• This domain has never had a dedicated engineering leader, and that is the single biggest constraint on it.
• The team is one lean, cross-functional squad — an Engineering Manager, four engineers and a QA — carrying verification volume for the entire customer base.
• They have done that impressively well, but running lean means running in keep-the-lights-on mode, and a long list of things that would make this platform substantially better has been waiting for someone to own it.
• That list is the role.
• Trip and route management, so an officer can plan an optimal day across several sites rather than making a separate journey for each one — today we pay for a round trip per verification, and the logistics are nowhere near optimal.
• Capacity management.
• A native mobile app, wanted for a long time and never resourced.
• Liveness and identity verification tooling, exposed as APIs the rest of the business can build on.
• And as Moniepoint expands into markets where identity verification is as difficult as it is in Nigeria, Kenya among them, a platform that works beyond a single country.
• There is a great deal of room to build here.
• Whoever takes this on will set the direction rather than inherit someone else's plan, on a system that already carries real weight for the business.

Responsibilities
As Head of Engineering, Field Verification, your responsibilities will include:

• Owning the technical strategy, architecture and roadmap for the Field Verification platform end to end, and setting direction for a domain that has been running without dedicated engineering leadership.
• Moving the platform from keep-the-lights-on operation to deliberate, prioritised development.
• Leading and growing the existing cross-functional team, and building the organisation out as scope expands.
• Building the operational efficiency layer — trip and route optimisation, task allocation and capacity management for field officers.
• Owning the platform's client-facing surface: the APIs and webhooks that other business units integrate with, and the back office those units rely on.
• Delivering a native mobile experience for field officers.
• Ensuring verification data is structured, auditable and fit for compliance scrutiny.
• Building for multi-country expansion as Moniepoint enters new markets.
• Partnering closely with Product and with the business units that depend on the platform — onboarding, loans, compliance and fraud.
• Defining architecture standards, engineering processes and quality metrics, and hiring and developing engineers and Engineering Managers.

Who you are:

• You have built things yourself, and grew into leadership from there. We are explicit about this: we are not looking for someone who moved into management early and has led from a distance since. We want an engineer who became a leader.
• You are capable across disciplines. Backend, web and mobile. This platform spans all three and you will need credibility in each — a specialist in one layer will struggle here.
• You have built platforms, not just products. Systems used by several distinct groups of users and internal business units, with the flexibility to serve requirements you did not anticipate.
• You are a problem solver first. We would rather have someone adaptable than someone with the exact domain experience. Having built across different industries — fintech, e-commerce, logistics or otherwise — is a positive signal, not a scattered CV.
• You have 10+ years of overall software engineering experience, with substantial hands-on production engineering and strong backend depth. Our backend environment is Java and Spring Boot.
• You have at least 5 years of engineering leadership, including managing Engineering Managers.
• You collaborate well with product and business stakeholders, and can translate operational requirements into engineering solutions.
• Experience working with location and geospatial data is a strong plus, including map integrations.
• Experience with route, trip or delivery optimisation is a strong plus.
• Experience building for compliance — where data must be structured to evidence what was done and when — is a strong plus.
• Experience with identity, KYC or verification platforms is a plus. None of these four are requirements.

Cultural Alignment:

• As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint.
• We look for evidence of all eight throughout the process, not just in a single conversation.
• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

What Success Looks Like

• The domain has clear technical ownership and direction for the first time.
• The team out of keep-the-lights-on mode and delivering against a prioritised roadmap.
• Measurable improvement in field officer efficiency — more verifications per trip, lower cost per verification.
• A native mobile experience shipped for field officers.
• Verification data that stands up to compliance scrutiny across every business unit the platform serves.
• The platform ready to support a new market.
• A team grown beyond its current size, with a strong bench of engineers and managers.

Why Join Us

• A genuinely greenfield mandate on a system that already matters. Every customer Moniepoint onboards passes through this platform.
• A lean, capable team making outsized impact, and the remit to build the organisation around them.
• Breadth: backend, web, mobile, location data, compliance and operational optimisation in one domain.
• Be part of a mission-driven company expanding access to financial services for millions of businesses and individuals.

What To Expect in The Hiring Process:

• A preliminary phone call with the recruiter.
• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders. 30 minutes focused on a technical deep dive into your CV and into a project or system you built in the past. 30 minutes focused on testing for leadership attributes.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs, focused on your stakeholder management and collaboration skills with product and business.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO (the hiring manager).

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Department / Function: Commercial & Field Operations
Reports To: State Coordinator

Job purpose

• Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

Key responsibilities

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
• Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
• Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
• Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

Qualifications

• Bachelor’s Degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
• 2 - 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
• Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
• Deep understanding of the local financial services landscape and regional trading dynamics.
• Strong communication and customer relationship skills.

Preferred qualifications:

• Practical experience with POS terminal deployment, payment acquiring, or business loan products.
• Proficiency in CRM software for field tracking, pipeline management, and activity reporting.

What we can offer you

• Compensation: Competitive base salary + performance-based commission
• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

go to method of application »

Job purpose

• Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

Key responsibilities

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
• Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
• Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
• Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

Qualifications

• Bachelor’s Degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
• 2 - 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
• Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
• Deep understanding of the local financial services landscape and regional trading dynamics.
• Strong communication and customer relationship skills.

Preferred qualifications:

• Practical experience with POS terminal deployment, payment acquiring, or business loan products.
• Proficiency in CRM software for field tracking, pipeline management, and activity reporting.

What we can offer you

• Compensation: Competitive base salary + performance-based commission
• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

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About this role

• The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
• The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
• The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.

Responsibilities

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain strong, trust-based relationships with customers through clear and effective communication.
• Maintain confidentiality and data privacy of customer information at all times.

What success looks like in this role

• High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
• Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
• Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
• Strong operational discipline with minimal escalations due to unresolved baseline issues.
• Proactive collection of customer feedback that leads to actionable internal service improvements.

Experience & Background

• Minimum educational qualification of BSc or HND.
• 1 – 2 years of relevant customer service or support experience.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

Skills & Competencies:

• Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
• Strong problem-solving and issue-resolution abilities.
• Customer-centric mindset with high empathy and emotional intelligence.
• Ability to collaborate effectively with internal cross-functional teams.
• Meticulous attention to detail for tracking, documentation, and data logging.
• Strict adherence to operational procedures, data privacy, and confidentiality guidelines.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Support for professional development.

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About the Role

• We are seeking a highly skilled and motivated System Administrator to join our growing team.
• This role is crucial for maintaining the stability, performance, and security of our entire IT infrastructure, from core networking and server systems to end-user support and automation.
• The ideal candidate is a hands-on technical expert who thrives in a fast-paced environment and possesses a strong focus on continuous improvement and security. This is a fully onsite role.

Principal Duties and Responsibilities
Infrastructure Management:

• Design, implement, and maintain a robust IT infrastructure, including servers and virtualization platforms.
• Administer and optimize Windows Server, Linux systems, and hybrid cloud infrastructures.
• Maintain comprehensive system documentation, network diagrams, and Standard Operating Procedures (SOPs).

Network Administration:

• Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points).
• Implement and maintain network security protocols, VLANs, VPNs, and network segmentation.
• Manage DNS, DHCP, Directory As a Service, and other core network services.
• Monitor network performance, analyze bandwidth utilization, and implement Quality of Service (QoS) policies.
• Troubleshoot complex network connectivity issues and implement effective solutions.

Automation & Scripting:

• Develop, implement, and maintain automation scripts (Python, PowerShell, Bash) to streamline repetitive tasks and improve operational efficiency.
• Utilize Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) for consistent and scalable infrastructure deployment.
• Build and maintain monitoring and alerting solutions using tools like Prometheus, Grafana, or Nagios.
• Automate system provisioning and develop custom scripts for system maintenance and reporting.

Security & Compliance:

• Implement and enforce IT security policies, access controls, and data protection measures.
• Manage endpoint security solutions and patch management processes.
• Manage user authentication systems, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and privileged access management.
• Respond to and manage security incidents, implementing established incident response procedures.

User Endpoint Setup & Onboarding:

• Plan and execute comprehensive onboarding procedures for new employees, ensuring a seamless first-day experience.
• Configure, deploy, and manage workstations (laptops, tablets) and company-approved software across Windows, macOS, Linux, iOS, and Android platforms.
• Provision user credentials, configure VPN clients, shared drives, and ensure security compliance for all new user accounts.
• Implement and manage Mobile Device Management (MDM) solutions for corporate smartphones and tablets.
• Manage user offboarding procedures, including account deactivation, data backup, and equipment retrieval.

Technical Support & User Management:

• Provide expert-level technical support to end-users, ensuring timely resolution and minimal disruption (L2/L3 support).
• Manage user accounts, permissions, and access controls across all corporate platforms.
• Manage IT assets, including inventory tracking, lifecycle management, and procurement coordination.
• Respond to and resolve help desk tickets efficiently, managing ticketing systems (e.g., Jira Service Management) and maintaining SLA compliance.
• Perform remote troubleshooting and support using standard tools (TeamViewer, AnyDesk).

System Maintenance & Optimization:

• Perform regular system updates, patches, security hardening, and troubleshooting of complex system errors.
• Plan and execute system upgrades with minimal downtime.
• Optimize system configurations for performance, reliability, and cost efficiency, maintaining high availability and redundancy across critical systems.

Qualifications, Competencies & Skills Required
Education & Experience:

• Bachelor's Degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 3-5 years of proven experience in system administration, IT support, or network administration roles.
• Relevant industry certifications (e.g., CompTIA, Cisco, Microsoft, Linux/Cloud platforms) are highly desirable.

Technical Skills:

• Operating Systems & Directory Services
• Advanced proficiency in Active Directory or a Directory as a Service (DaaS) system (e.g., Jumpcloud).
• Strong Linux/Unix administration skills (RHEL, CentOS, Ubuntu, Debian).
• Experience with macOS management and mobile device platforms (iOS, Android).

Networking:

• Deep understanding of TCP/IP, routing protocols (BGP, OSPF), switching, and network architecture.
• Hands-on experience with enterprise networking equipment (e.g., Cisco, Ubiquiti).
• Experience with network monitoring and troubleshooting tools.

Automation & Scripting:

• Proficient in scripting languages: Python, PowerShell, Bash.
• Experience with configuration management tools (e.g., Ansible).
• Experience with Infrastructure as Code (Terraform).

Endpoint Management & Tools:

• Experience with endpoint management tools and Mobile Device Management (MDM) platforms.
• Familiarity with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana).
• Experience with ticketing systems (e.g., Jira Service Management).
• Familiarity with cloud and on-premise productivity suites (e.g., Google Workspace).

Soft Skills & Competencies:

• Exceptional analytical and problem-solving abilities with a systematic troubleshooting approach.
• Excellent verbal and written communication skills; ability to explain technical concepts clearly to non-technical users.
• Strong documentation skills and meticulous attention to detail.
• Proven ability to work independently and collaboratively in a team environment.
• Effective time management and ability to prioritize tasks in fast-paced, high-pressure environments.
• Strong customer service-oriented mindset and professional demeanor.
• Commitment to continuous learning and adaptability to new technologies.

Working Conditions:

• This role may require occasional weekend or after-hours work to perform system maintenance, upgrades, and respond to critical incidents.
• Physical requirements may include lifting equipment up to 50 lbs.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, and health insurance.

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Department: Internal Audit 
Reports to: Director, Product and Channels Audit 

About this role

• The Lead, Channels & Audit Analytics will support the Chief Audit Officer and Director in strengthening assurance over Moniepoint's digital channels, payments ecosystem, products, and technology-enabled business processes through risk-based auditing and data-driven analytics.
• The role will lead the design and execution of channel audits, continuous auditing, and audit analytics initiatives to proactively identify emerging risks, assess the effectiveness of controls, and provide actionable insights that improve business performance, operational resilience, regulatory compliance, and customer experience.

Responsibilities

• Audit Leadership & Execution: Lead risk-based audits across digital channels, payment products, customer journeys, and technology-enabled business processes, ensuring alignment with the Internal Audit Plan. Perform end-to-end audits covering product governance, digital channels, payment processing, customer onboarding, transaction lifecycle, operational resilience, cybersecurity controls, and technology change management.
• Audit Analytics & Continuous Monitoring: Design and execute audit analytics and continuous monitoring routines to identify control failures, emerging risks, fraud indicators, operational inefficiencies, and unusual transaction patterns. Develop data-driven audit procedures using SQL, Superset, Redash (Hera, Loki, Hela), Python, Power BI, Metabase, or similar analytical tools.
• Risk Assessment & Metric Tracking: Conduct enterprise risk assessments for digital channels, products, and payment ecosystems by evaluating inherent risks, control design, control effectiveness, and residual risks. Monitor Risk Performance Metrics across products and channels.
• Data Analysis & Insights: Analyse large and complex datasets to provide audit insights covering transaction integrity, customer behaviour, fraud trends, system performance, reconciliation, service availability, and regulatory compliance.
• Reporting & Quality Assurance: Review audit workpapers, evidence, and reports to ensure findings are supported by sufficient evidence and comply with Internal Audit standards. Prepare clear, concise, and impactful audit reports with practical recommendations that strengthen governance, risk management, and internal controls.
• Stakeholder Management & Collaboration: Collaborate with Product, Engineering, Data, Operations, Risk, Compliance, Finance, and other business stakeholders to understand system changes, new products, and emerging risks. Represent Internal Audit in cross-functional initiatives, governance forums, and stakeholder engagements where required.
• Remediation & Governance: Monitor and follow up on management action plans and validate remediation activities to ensure timely closure of audit findings. Support continuous improvement of audit methodologies through automation, advanced analytics, AI-enabled auditing techniques, and dashboard reporting.
• Team Development & Strategy: Coach and mentor Associates and Senior Associates on audit analytics, digital auditing techniques, and leading industry practices. Contribute to the achievement of Internal Audit strategic objectives, departmental KPIs, and quality assurance standards. Perform other duties assigned by the Chief Audit Officer and Director.

Experience & Background

• Bachelor's degree in Accounting, Finance, Computer Science, Information Systems, Data Science, Engineering, Statistics, or a related discipline.
• Minimum of 7 years of progressive experience in Internal Audit, Audit Analytics, Data Analytics, Technology Audit, Risk Management, or Consulting within the financial services or fintech industry.
• At least one (1) of the following professional certifications: ACA, ACCA, CPA, CIA, CISA, or CFE.
• A Master's degree or professional certification in Data Analytics, Business Intelligence, Artificial Intelligence, Data Science, or a related analytical discipline will be an added advantage.
• Proven experience developing audit analytics, continuous auditing routines, and dashboard reporting that enhance audit effectiveness and business decision-making.

Skills & Competencies:

• Domain Expertise: Deep understanding of digital banking ecosystems, payment systems, card schemes, point-of-sale (POS) acquiring, merchant services, mobile applications, internet banking platforms, Application Programming Interfaces (APIs), and digital channels.
• Governance & Controls: Knowledge of risk-based internal auditing, governance, internal controls, enterprise risk management, product lifecycle management, product governance, technology delivery, cybersecurity, technology risks, cloud environments, API controls, and IT general controls.
• Technical & Analytics Mastery: Advanced data analytics capabilities, including strong SQL scripting and data interrogation skills. Hands-on experience using analytical tools such as SQL, Superset, Redash (Hera, Loki, Hela), Python, Power BI, Metabase, IDEA, Alteryx, or Tableau.
• Critical Thinking & Problem-Solving: Strong analytical and critical-thinking capabilities with the ability to translate complex data into meaningful, actionable business insights.
• Communication & Influence: Excellent report writing, presentation, and stakeholder management skills, with the ability to influence stakeholders across all levels of the organisation.
• Execution & Leadership: Strong project management capabilities, high attention to detail, ability to manage multiple concurrent audit engagements, and a commitment to coaching and mentoring junior team members.

What success looks like in this role

• Enhanced audit coverage, efficiency, and effectiveness through robust data-driven audit procedures and automated continuous monitoring routines.
• Proactive identification of control failures, emerging risks, fraud indicators, and operational inefficiencies across all digital channels and payment ecosystems.
• High-quality, clear, and impactful audit reports delivered with actionable recommendations that improve governance, risk management, and controls.
• Strong collaborative relationships built across Product, Engineering, Data, Operations, Risk, and Compliance teams.
• Continuous development and mentoring of audit team members in advanced analytics and digital auditing techniques.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Opportunity to work with Africa's fastest-growing fintech driving financial inclusion at scale.
• A collaborative, high-performing environment that invests in innovation, technology, and continuous professional development.

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About this role

• As a Field Credit Officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products.
• You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as and when due.
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources about the 5Cs of credit, with capacity, character, and capital as major priorities.
• Make recommendations to management before, during, and after the disbursement of a loan facility as to the best actions to be taken, considering several economic factors.

Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint 
• Engage customers to ensure optimal usage of accounts to allow them to qualify for access to credit 
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available 
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration 
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing 
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance 
• Perform all other credit-related functions as may be assigned by a supervisor 

Experience & Background

• Minimum of an OND in any business-related discipline 
• Minimum of 2 years’ experience in a sales role for credit products in a financial institution 
• Demonstrable knowledge of credit risk analysis 
• Good knowledge of financial analysis is an added advantage 
• Must be resident in any of these locations (please indicate your preferred location)
  • Akwa Ibom: Akwa Ibom North West, Akwa Ibom South, Itu, Uyo
  • Bayelsa: Yenagoa and Bayelsa
  • Cross River: Cross River South, Cross River North, Cross River Central
  • Delta: Delta South, 1, Delta South 2, Delta South 3, Delta South 4, Delta North 1, Delta North 2, Ughelli, Isoko, 
  • Edo: Ovia, Edo North, Edo Central, and Edo South
  • Rivers: Port Harcourt, Obio Akpor, Opobo/Nkoro, Ikwerre, and Bonny.

Skills & Competencies:

• Apt attention to details 
• Proven simple/complex analytical skills 
• Excellent communication, presentation and interpersonal skills 
• Agility and perseverance .

What success looks like in this role:

• Consistent achievement of gross loan portfolio targets and portfolio profit targets. 
• Maintaining a healthy, performing loan portfolio with minimized default rates through rigorous physical visitations and monitoring. 
• Successful onboarding and engagement of viable businesses that actively utilize Moniepoint business accounts. 
• Accurate credit risk assessments based on key factors like capacity, character, and capital. 

Why join us

• Competitive compensation, benefits, and career growth opportunities. 
• Opportunity to work with Africa’s fastest-growing fintech and make a direct impact on business growth across the region.

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Locations: Agege, Alimosho, Amuwo Odofin, Apapa, Badagry, Ikorodu, Ibeju-Lekki, Ikeja, Kosofe, Lagos Island, Surulere, Ojo, Oshodi - Lagos

About this role

• As a Field Credit Officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products.
• You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as and when due.
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources about the 5Cs of credit, with capacity, character, and capital as major priorities.
• Make recommendations to management before, during, and after the disbursement of a loan facility as to the best actions to be taken, considering several economic factors.

Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint 
• Engage customers to ensure optimal usage of accounts to allow them to qualify for access to credit 
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available 
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration 
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing 
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance 
• Perform all other credit-related functions as may be assigned by a supervisor.

Experience & Background

• Minimum of an OND in any business-related discipline 
• Minimum of 2 years’ experience in a sales role for credit products in a financial institution 
• Demonstrable knowledge of credit risk analysis 
• Good knowledge of financial analysis is an added advantage 
• Must be resident in Lagos State – Agege, Alimosho, Amuwo Odofin, Apapa, Badagry, Ikorodu, Ibeju-Lekki, Ikeja, Kosofe, Lagos Island, Surulere, Ojo, Oshodi (Please indicate your preferred location).

Skills & Competencies:

• Apt attention to details 
• Proven simple/complex analytical skills 
• Excellent communication, presentation and interpersonal skills 
• Agility and perseverance 

What success looks like in this role:

• Consistent achievement of gross loan portfolio targets and portfolio profit targets. 
• Maintaining a healthy, performing loan portfolio with minimized default rates through rigorous physical visitations and monitoring. 
• Successful onboarding and engagement of viable businesses that actively utilize Moniepoint business accounts. 
• Accurate credit risk assessments based on key factors like capacity, character, and capital. 

Why join us

• Competitive compensation, benefits, and career growth opportunities. 
• Opportunity to work with Africa’s fastest-growing fintech and make a direct impact on business growth across the region.

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Department: Compliance
Reports to: Chief Compliance Officer

About this role

• The Data Privacy & Protection Director provides expertise and support in data privacy and protection matters, ensuring compliance with regulatory requirements such as the Nigerian Data Protection Act (NDPA) 2023 and other relevant data protection laws.
• The role oversees the entire data protection strategy, driving the implementation of policies and procedures that safeguard personal data and maintain the organization’s reputation for data security.
• You will also be responsible for managing the organization’s compliance framework, including conducting Data Protection Impact Assessments (DPIAs) and overseeing data breach response efforts.

Responsibilities

• Governance Framework: Implement a data privacy governance framework (including Binding Corporate Rules) to manage data use in compliance with the Nigeria Data Privacy Act (NDPA) 2023. 
• Policy Development: Set standards, formulate policies, and establish procedures for the organization to meet NDPA 2023 and other relevant regulations and requirements. 
• Stakeholder Awareness: Ensure that employees, third-party processors (TPPs), vendors, and data subjects are fully informed about their data protection rights, obligations, and responsibilities. 
• Regulatory Liaison: Serve as the primary point of contact and liaison for the Nigeria Data Privacy Commission (NDPC), other regulators, financial institutions, and customers on data privacy and protection-related matters. 
• Query & Incident Resolution: Handle queries, complaints, claims, and notifications from regulators, law enforcement agencies, and data subjects, ensuring prompt feedback and resolutions. 
• Impact Assessments: Work with product managers, project managers, and other internal stakeholders to conduct data privacy impact assessments (DPIAs) to ensure compliance with NDPA 2023 and extant regulations. 
• Cross-Functional Alignment: Collaborate with IT teams to ensure that IT systems and procedures comply with NDPA and other relevant regulations. 
• Security Coordination: Collaborate with the information security team to maintain records of customer data and data processing activities, while sustaining a data security management plan, a data breach response plan, and data retention structures. 
• Training Strategy: Develop strategies to ensure continuous engagement with key internal and external stakeholders, and deliver targeted data privacy training to various business functions, TPPs, and vendors. 
• Privacy Audits: Coordinate and conduct routine privacy audits, including a comprehensive review of the active privacy governance framework. 
• External Auditing: Work closely with the Data Privacy Compliance Organization (DPCO) to conduct external regulatory audits and provide guidance and advice on privacy-related regulatory issues. 
• Regulatory Monitoring: Monitor updates to local data privacy laws and regulations and make proactive recommendations to executive leadership when appropriate. 

Experience & Background

• Educational Background: A Bachelor’s degree in Law, Information Technology, Computer Science, Business Administration, or a related field. A Master’s degree in information security or law is highly preferred. 
• Required Experience: Minimum of 10 years of hands-on experience in data protection, compliance, or a related field, with a deep operational understanding of the NDPA and other relevant data protection laws. 
• Proven Track Record: Demonstrated experience managing data privacy in complex organizational settings, including executing data protection audits, leading DPIAs, and managing data breach responses. 
• Professional Certifications: Relevant certifications in data protection/privacy (such as CISSP, CIPM, CIPP, CPT, CDPSE, or CDPO) are highly preferred. 

Skills & Competencies:

• Regulatory Insight: Mastery of data privacy legislations, framework applications, and financial sector compliance structures. 
• Analytical Skills: Strong capability to break down complex system flows, audit technical processing records, and discover potential vulnerabilities in data privacy management. 
• Ethical Integrity: Uncompromising commitment to confidentiality, objectiveness, and ethical compliance standards. 
• Effective Communication: Excellent verbal and written communication skills to successfully collaborate with regulators, external bodies, and internal cross-functional stakeholders. 
• Leadership: Strong capability to direct compliance sub-functions, spearhead company-wide training initiatives, and influence technical or product decisions. 

What success looks like in this role:

• Perfect Regulatory Standing: Total alignment with the NDPC, resulting in smooth external regulatory audits and zero compliance violations or penalties. 
• Flawless Risk Mitigation: Active, seamless execution of DPIAs for all internal structures, products, and tool variations prior to deployment. 
• Proactive Incident Management: Rapid and completely documented closure of queries, compliance gaps, and unexpected breach notification vulnerabilities within strict timelines. 
• High Organizational Maturity: An established and well-maintained culture of data safety where employees and third-party partners clearly follow data processing protocols. 

Why join us

• Competitive compensation, benefits, and career growth opportunities. 
• A collaborative and supportive work culture dedicated to professional development and continuous learning. 

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About this role

• As a Field Credit Officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products.
• You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as and when due.
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources about the 5Cs of credit, with capacity, character, and capital as major priorities.
• Make recommendations to management before, during, and after the disbursement of a loan facility as to the best actions to be taken, considering several economic factors.

Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint 
• Engage customers to ensure optimal usage of accounts to allow them to qualify for access to credit 
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available 
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration 
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing 
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance 
• Perform all other credit-related functions as may be assigned by a supervisor.

Experience & Background

• Minimum of an OND in any business-related discipline 
• Minimum of 2 years’ experience in a sales role for credit products in a financial institution 
• Demonstrable knowledge of credit risk analysis 
• Good knowledge of financial analysis is an added advantage 
• Must be resident in any of these locations (please indicate your preferred location)  
  • Adamawa: Adamawa Central, Adamawa North and Adamawa South
  • Bauchi: Bauchi South, and Bauchi North
  • Borno: Borno South, and Borno North
  • Gombe: Gombe South, and Gombe North
  • Taraba: Taraba South, and Tarabe North
  • Yobe: Yobe South, and Yobe North.

Skills & Competencies:

• Apt attention to details 
• Proven simple/complex analytical skills 
• Excellent communication, presentation and interpersonal skills 
• Agility and perseverance 

What success looks like in this role:

• Consistent achievement of gross loan portfolio targets and portfolio profit targets. 
• Maintaining a healthy, performing loan portfolio with minimized default rates through rigorous physical visitations and monitoring. 
• Successful onboarding and engagement of viable businesses that actively utilize Moniepoint business accounts. 
• Accurate credit risk assessments based on key factors like capacity, character, and capital. 

Why join us

• Competitive compensation, benefits, and career growth opportunities. 
• Opportunity to work with Africa’s fastest-growing fintech and make a direct impact on business growth across the region.

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Job Summary

• The Settlement and Liquidity Officer is responsible for managing daily settlement processes across multiple accounts and ensuring optimal liquidity positioning to meet the firm's funding and payment obligations.
• Operating within a lean, high-output Treasury function, the role requires a self-sufficient professional who can work with minimal supervision, manage relationships across internal and external stakeholders, and contribute meaningfully to the team's income and cost efficiency objectives from day one.

Key Responsibilities
Settlement Operations:

• Coordinate end-to-end settlement of funds across major accounts, ensuring accuracy and timeliness
• Proactively monitor and resolve pending or failed settlements, escalating where necessary
• Ensure correct capture and instruction of trade data into settlement systems
• Collaborate with counterparties, Operations and IT to investigate and resolve settlement failures
• Own end-of-day reconciliations and produce clear, accurate settlement reports

Liquidity Management:

• Monitor and forecast daily cash positions across accounts, identifying risks and opportunities proactively
• Coordinate intra-day liquidity to meet funding and settlement obligations without operational disruption
• Optimise the use of internal and external liquidity lines to minimise idle balances and avoid overdrafts
• Provide structured input on short-term investment and funding strategies to the Treasury Lead

Operational Collaboration:

• Serve as the Treasury function's primary interface with Operations, reducing information asymmetry on liquidity-impacting actions
• Support reconciliation between treasury positions and finance ledger entries
• Contribute to process improvement initiatives within the settlement and liquidity framework

Qualifications

• Bachelor's degree in Finance, Accounting, Economics or a related field
• Minimum 2–3 years of experience in settlement operations, treasury or liquidity management
• Strong working knowledge of financial instruments and clearing/settlement cycles
• Hands-on familiarity with NIBBS, RTGS, NEFT, switching processes and settlement platforms
• Advanced Excel proficiency; working knowledge of treasury systems (Calypso, Finacle or equivalent) required at this level

Skills & Competencies:

• Strong analytical and problem-solving ability with a track record of independent execution
• High attention to detail and accuracy in a fast-paced, time-sensitive environment
• Sound judgement in escalation and  knows when to act and when to involve senior stakeholders
• Clear and structured communicator across Operations, Finance and external counterparties
• Comfortable managing multiple priorities under pressure with minimal supervision

What to expect in the hiring process

• A preliminary phone call with one of our recruiters.
• Hiring Manager Interview 
• A behavioural and technical interview with a member of the Executive team.

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About The Role

• We are looking for an Engineering Relations Partner to join the Corporate Affairs and R&D teams.
• You will work closely with our engineering teams to tell the story of what we’re building in a language that other expert engineers understand.
• This is a content execution role.
• You will translate what our engineers build and learn into high-quality narratives: the kind that earns genuine respect in engineering communities, gets accepted at top-tier conferences, and attracts exceptional engineers from around the world.
• The right person for this role is a former engineer who has found their voice as a writer and communicator; someone who can walk into a room of engineers as a peer, ask the right questions, and come out with a story worth telling.

Who You Are
To succeed in this role, you must have:

• A background in software engineering or computer science. You have written code professionally and understand how engineering teams think and work.
• Experience in a fintech, infrastructure, or high-scale engineering environment.
• Exceptional writing skills: clarity, precision, and the ability to make complex ideas compelling without oversimplifying them.
• The instinct to find stories; you don't wait to be assigned a topic, you spot what's interesting and go after it.
• A genuine understanding of what makes technical content credible, shareable, and respected in global engineering communities.
• The ability to manage multiple projects and deadlines independently in a fully remote environment.

It's a strong plus if you have:

• Experience in developer relations or managing technical communities; you already know how to engage engineers authentically at scale.
• Experience writing conference talk abstracts or proposals, with evidence of submissions accepted at recognised events.
• Experience writing video scripts or working closely with creative and production teams.
• An existing presence in engineering communities (your own blog, open source contributions, speaking experience, or a following in developer spaces).

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A take-home assessment
• Panel interview
• Executive interview.

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About the role

• Moniepoint is building innovation hubs at three of Nigeria’s leading universities: Obafemi Awolowo University (OAU), University of Nigeria, Nsukka (UNN), and Ahmadu Bello University (ABU).
• Each hub is a cross-disciplinary platform, open to students from every faculty.
• The model is cohort-based, industry-connected, and built to produce technical talent ready for the job market, across software engineering, AI, product, data science, robotics, and design.
• The hubs train students in applied technical skills, connect them to working engineers, product leaders, and founders, and provide a path into industry at Moniepoint, at other technology companies, or through ventures of their own.
• This is a building role. The hubs are entering their operating phase, and you will own the design of how they run and the teams that run them.

What you will own

• Programme design. You will design the operating model for all three hubs from the ground up: how cohorts are structured, how learning is sequenced, what “job market-ready” means at each level, and how graduates are assessed and certified. This is not adapting someone else’s playbook. It is writing one.
• University relationships. You will be the primary relationship owner with the Vice-Chancellors, deans, faculty leads, and student bodies at OAU, UNN, and ABU. These are institutional relationships that require both strategic seniority and sustained presence.
• Cross-faculty engagement. The hubs are not engineering faculty initiatives. They are open to students across every faculty: engineering, sciences, humanities, business, design. You will design the engagement model that brings students from across each university into the hub and keeps them in it through the full cohort.
• Industry and mentorship pipeline. The hubs derive their value from the connection between classroom and industry. You will build and manage the network of engineers, product leaders, and founders, inside Moniepoint and beyond, who mentor, assess, and hire from the hubs.
• Facilitators and standard.  You will design the facilitator model, recruit the people who teach and assess, and own the standard those facilitators hold the cohort to. A single standard across all three hubs is non-negotiable; how it's delivered locally is yours to design.
• Infrastructure and operations. You will own the physical footprint of each hub, whether that means a buildout from scratch or working within an existing campus structure, and manage the timelines, vendor relationships, and hub-level budgets across three sites. You will define the staffing model for each hub and recruit the on-ground team that runs them day to day.
• Outcomes and accountability. You will set and own the metrics: graduate output, job placement, programme completion, cohort quality, employer satisfaction.
• Pipeline integration. The hubs are upstream of Moniepoint Academy and other talent programmes. You will design the connective tissue between hub graduates and Moniepoint’s internal pathways, so the strongest talent has a clear next step.

Who you are

• 10+ years of experience overall, with at least 5 in leadership roles owning programmes, teams, and budgets end to end.
• You have built or led a technical training or workforce development programme at scale, ideally across multiple sites. You have taken something from zero to one - designed the model, hired the team, and held the standard yourself.
• You have held institutional relationships at senior level across universities, government bodies, and industry partners. You know how to navigate Nigerian university administration, or you have done it elsewhere and can credibly do it here. You have hired and managed technical educators, and you know what separates someone who can teach from someone who can teach to a standard.
• You understand what good engineering education looks like and what employers in software, AI, product, and data science actually hire for. You don't need to write code, but you need the technical fluency to design a programme that produces hireable engineers, not credentialed graduates.
• You are rigorous about outcomes and impatient with programmes that look good in announcements but cannot prove what they produce.
• Experience in edtech, developer education, university-industry partnerships, or workforce development is a strong signal. Building something from scratch and owning it through to measurable outcomes is essential.

What success looks like:

• Year one. Operating model live across all three hubs. Cohorts running on a common standard. The facilitator team hired and held to the same expectations regardless of site. First graduate cohort exited, with a clear placement record into Moniepoint and into industry.
• Year two. The hubs are recognised within Nigeria as the most credible cross-disciplinary technical training environment available to undergraduates. Employers, including Moniepoint, actively hire from the hubs. Cohort demand outstrips supply.
• Year three. Hubs producing technical talent into Moniepoint at a cost-per-hire that justifies the investment, and into the wider industry at a scale and quality that defines what a corporate-funded university programme can look like in Nigeria. Model documented and ready to expand if leadership chooses.

What Moniepoint can offer you

• The opportunity to shape one of the most consequential talent infrastructure investments in Nigerian technology. 
• A dynamic, diverse, and collaborative environment where every team member's voice is recognised and valued. 
• Continuous learning and career growth opportunities. 
• Competitive salary, individual performance bonuses, and firmwide performance bonus.
• Company-covered health insurance plans. Pension plans.

What to expect in the hiring process

• A preliminary conversation with one of our recruiters.
• An interview with the hiring manager, our Head of Corporate Affairs.
• A case study or written exercise on operating model design for the hubs.
• An interview with our Group COO.
• A final conversation with our CEO.

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Job Purpose

• The Regional Security Lead ensures that our mission never stops. You are the guardian of our physical spaces, ensuring that every Moniepoint office is a sanctuary where our team can build and create without worry.
• By leading regional security operations, managing on-ground teams, and proactively identifying risks, you provide the stability and safety that allows financial happiness to thrive.
• You don't just react to incidents; you build the systems that prevent them.

Key Responsibilities

• Safeguard our People and Assets: Lead the implementation of security policies that protect our team, offices, and equipment across your region.
• Master the Environment: Conduct regular security assessments to spot vulnerabilities and design innovative strategies to reduce risk.
• Lead the Front Line: Supervise and mentor private security guards and armed police personnel, ensuring they perform their duties with mastery and respect.
• Build Strong Alliances: Act as our primary liaison with law enforcement and emergency services, ensuring we always have a seat at the table during emergencies.
• Investigate and Solve: Lead the response to security breaches and accidents, providing clear, factual reports that help us learn and improve.
• Empower the Team: Design and deliver training programs that equip our security personnel and employees with life-saving protocols.
• Innovate for Safety: Stay ahead of security trends and technology (like CCTV and access control) to keep our regional operations modern and resilient.
• Support Business Resilience: Provide expert guidance on asset recovery and fraud investigation when the business needs your mastery.

Qualifications

• Professional Background: Should have at least 5 years of experience successfully leading a security team in a guard services/physical security company or have 5 years of experience as an ex-commissioned service personnel supervisor—either in the military, police, or paramilitary.
• Education: A Bachelor’s degree in Criminology, Psychology, Criminal Justice, or a related field.
• Certification: You hold a recognized security certification such as CPP, PSP, or CPO.
• Integrity: A clean criminal record and the ability to pass a comprehensive background check are essential.
• Language & Culture: You speak the local dialects of the major tribes in your assigned region, allowing you to connect with the community.
• Good experience working with automated security systems like CCTV cameras, burglary alarm systems, etc.

About You:

• You are a Hero: You are driven by mastery and the desire to protect others. People count on you to come through when things get tough.
• You are Relatable: You don’t hide behind technical jargon. You communicate clearly and build trust with everyone, from the security guards to the executive team.
• You are Proactive: You don’t wait for things to go wrong. You have the "Creator" spirit, always looking for better ways to secure our future. 
• You are composed: In high-pressure situations, you are the calmest person in the room. You lead with facts, not emotions.

What Success Looks Like:

• Zero Preventable Incidents: Our regional offices remain safe, secure, and fully operational.
• High Readiness: Security personnel are well-trained and respond to drills or real-world events with 100% precision.
• Strong Community Ties: You have built a network of local stakeholders that helps Moniepoint navigate regional risks effectively.
• Operational Excellence: Security technology is 100% functional, and documentation is factual, honest, and actionable.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers measure success.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform improvements to product development and the onboarding process.

Qualifications

• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Must have completed NYSC or possess a valid exemption/exclusion certificate.
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Plateau - Jos North
• Please indicate the preferred location.

About You:

• You're deeply customer-obsessed; you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient; you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible; you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting; you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like:

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling a seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process:

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

About this role

• We're looking for a Data Scientist to sit at the heart of how we fight fraud — building the models, experiments, and detection systems that protect millions of customers and merchants across our platform.
• This is a high-impact role at the intersection of machine learning, product, and engineering, where your work will directly shape how Moniepoint detects and responds to emerging fraud threats.
• You are a data-driven, intellectually curious Data Scientist who is energized by hard problems in fraud and financial crime.
• You'll prototype and ship ML models, design experiments, and uncover new fraud signals across our ecosystem — partnering closely with engineers, product managers, and analysts to turn your work into production-grade systems.

Responsibilities

• Prototype, evaluate, and help produce machine learning models for fraud detection; own their ongoing monitoring and retraining cycles.
• Design and run experiments to measure the impact of fraud interventions, balancing customer experience against loss reduction.
• Size fraud typologies across our product lines to inform prioritization and investment decisions.
• Build and maintain anomaly detection systems to surface novel fraud vectors before they scale.
• Work closely with fraud operations, engineers, product managers, and data analysts to translate model outputs into real-world mitigations.

Experience & Background

• A strong foundation in statistics with a degree in a quantitative field (Statistics, Mathematics, Engineering, Computer Science, or similar).
• 3+ years of experience in data science, decision science, or risk analytics within fraud, payments, or financial crime.
• Hands-on experience building and deploying machine learning models in a production environment.
• Fraud, risk, or financial services experience is a strong plus.
• Solid grounding in data science fundamentals: experimentation, statistical inference, model evaluation, and feature engineering.
• Comfort working in fast-paced, cross-functional teams with high ownership expectations.

Skills & Competencies:

• Proficiency in Python and SQL; comfort working across the full model development lifecycle.
• An investigative instinct — you enjoy digging into data to find patterns others miss.
• The ability to communicate technical findings clearly to non-technical stakeholders and translate insights into action.

What Success Looks Like in This Role:

• Production-grade ML models and anomaly detection systems that effectively surface and mitigate novel fraud vectors before they scale.
• Well-designed experiments that successfully balance customer experience against fraud loss reduction.
• Clear sizing of fraud typologies that effectively drives product prioritization and strategic investment decisions.
• Seamless cross-functional alignment where technical model outputs are consistently translated into real-world fraud mitigations.

Why Join Us?

• Culture: We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You'll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

go to method of application »

About the role

• As a Senior Mobile Engineer (POS Terminal), you will be responsible for building, optimizing, and maintaining high-performance Android-based POS applications used across large-scale transaction environments.
• You will work closely with Mobile Architects, Backend Engineers, Product Managers, and Hardware teams to deliver reliable, secure, and scalable POS features.
• This role requires strong hands-on Android expertise, deep understanding of payment flows, and experience integrating with POS hardware and EMV standards.
• You will own complex features end-to-end while contributing to system design discussions and ensuring engineering excellence across the codebase.

What you’ll get to do
Feature Development & Ownership:

• Design, implement, and maintain Android-based POS terminal applications (Java/Kotlin).
• Own end-to-end development of key transaction flows (sales, refunds, reversals, settlement).
• Collaborate with backend teams to integrate APIs and ensure reliable transaction synchronization.
• Implement offline-first capabilities and manage edge-case handling in low-connectivity environments.

Payments & Security:

• Integrate EMV chip, contactless (NFC), and card-present transaction flows.
• Work with encryption standards, key management processes, and secure payment SDKs.
• Ensure compliance with payment security best practices.
• Troubleshoot and resolve transaction-related issues in production

Hardware Integration:

• Integrate and maintain support for POS peripherals (card readers, pin pads, printers, scanners).
• Work with OEM SDKs for Android-based POS terminals.
• Handle Bluetooth, USB, and embedded hardware communication layers.

Code Quality & Engineering Standards:

• Write clean, maintainable, testable code following established architecture patterns.
• Participate in code reviews and provide constructive feedback.
• Contribute to improving CI/CD pipelines and release processes.
• Support debugging, monitoring, and performance optimization efforts.
• Collaboration & Mentorship
  • Work cross-functionally with Product, QA, and Backend teams to deliver high-quality features.
  • Mentor mid-level engineers and support onboarding of new team members.
  • Participate in sprint planning, estimation, and technical discussions.

To succeed in this role, you should have

• Minimum of 5+ years of experience in Android app development
• A degree in Computer Science, Engineering or a related subject
• Strong expertise in Android Native development (Kotlin/Java).
• Experience building or maintaining POS terminal applications.
• Solid understanding of EMV standards and card-present transaction flows
• Experience integrating payment SDKs and hardware peripherals.
• Familiarity with REST APIs, WebSockets, and background sync mechanisms.
• Experience with local storage solutions (Room, SQLite).
• Strong debugging and performance optimization skills.
• Understanding of secure coding practices in financial systems.
• Ability to work effectively in a fast-paced, high-ownership environment.
• Experience working in fintech or high-transaction environments.
• Exposure to cross-platform frameworks (e.g., Flutter).
• Experience working with Android-based embedded POS terminals.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, paid leave plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A take-home test exercise
• A technical interview with a Lead in our Engineering Team
• A behavioural and technical interview with a member of the Executive team.

go to method of application »

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers measure success.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform improvements to product development and the onboarding process.

Qualifications

• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Must have completed NYSC or possess a valid exemption/exclusion certificate.
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications:

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Imo - Owerri Municipal, Owerri West, Owerri North
• Please indicate your preferred location.

About You:

• You're deeply customer-obsessed; you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient; you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible; you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting; you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like:

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling a seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

• The Head, Debt Collection is a strategic leadership position tasked with the architecture and execution of Moniepoint’s debt collection framework.
• The primary focus of this role is the minimization of Loss Given Default (LGD) within both the business and consumer lending divisions.
• The incumbent will oversee, develop, and implement comprehensive and versatile debt collection strategies designed to manage a diverse portfolio of credit products, ranging from digital-first retail lending to large-ticket corporate financing.
• Responsibilities include designing the organizational structure of the debt collection unit and recruiting high-caliber talent.
• Additionally, specialized expertise in debt litigation and asset recovery will be required to navigate complex cases of delinquency.
• A data-driven methodology must be utilized to systematically evaluate the efficacy of recovery tactics and the performance of personnel.

 Job Responsibilities 

• Design and implement a segmented debt collection framework — differentiated by product type, ticket size, and delinquency stage — spanning early-stage soft collections through hardcore legal recovery, restructuring, and write-off pathways.
• Define the org structure, recruit high-caliber talent, and stand up the operational and systems infrastructure (collections management systems, tracking dashboards, agent/dialer tooling) needed to run recovery at scale.
• Direct legal recovery strategy for the department — whether executed directly or through instruction of external counsel — ensuring all actions comply with applicable financial regulations and debt collection laws.
• Manage high-level engagements with external stakeholders, including law enforcement agencies, regulatory bodies, and external counsel, to expedite resolution of non-performing loans (NPLs).
• Design incentive structures and performance frameworks (KPIs, commission or fee structures) for the collections and recovery network to drive both recovery rate and cost-to-collect efficiency.
• Continuously train and upskill the collections and recovery network in alignment with collections  strategy and industry best practice.
• Own collections and recovery performance reporting to senior management, including recovery rate, cost of recovery, and portfolio-level LGD trends, and feed recommendations into credit committee decisions on write-offs and restructuring.
• Collaborate with credit, legal, risk, and finance to align collections and recovery efforts with underwriting standards and portfolio strategy.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 7 years of experience in credit/debt recovery, including senior leadership of a recovery function handling high-value non-performing loans.
• Demonstrated experience across both high-ticket/corporate recovery (litigation-led, relationship-driven) and high-volume digital/retail collections (analytics-led, behavioral, tech-enabled) 
• Strong working knowledge of debt recovery laws, banking regulations, and court procedures in Nigeria.
• Familiarity with digital collections infrastructure and tactics — dialer/CRM systems, SMS/USSD/app-based nudges, propensity-to-pay scoring, and behavioral segmentation for low-ticket, high-volume portfolios.
• Demonstrated experience designing, building, or scaling a recovery/collections function — including org design, systems and process build-out, and team hiring.
• Proven experience overseeing recovery operations with national coverage, including a strong network of legal counsel and law enforcement contacts spanning all six geo-political zones in Nigeria — as opposed to experience confined to a single state or region.
• Excellent negotiation, problem-solving, and decision-making skills.
• Strong analytical skills with the ability to interpret financial and portfolio data to guide recovery strategy.

Relevant Skills:

• Loan Recovery & Collections Strategy (high-ticket and digital/retail)
• Credit Risk Management
• Data Analytics, Propensity Scoring & Portfolio Reporting
• Digital Collections Tools & Automation
• Negotiation & Conflict Resolution
• People & Performance Management
• Organisational Design & Team Build-out

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with one of our credit business leads
• A behavioral and technical interview with a member of the Executive team. 

go to method of application »

Department: POS Channel
Reports to: VP, POS Channel

About this role

• This role owns the end-to-end recovery of non-performing POS terminal assets — from the moment a terminal is flagged as at risk through to physical retrieval, financial settlement, and post-write-off recovery.

Responsibilities
Recovery Strategy Governance:

• Own the terminal recovery lifecycle that defines escalation speed and settlement windows based on terminal age, transaction history, and recovery economics. 
• Ensure every terminal that enters recovery mode is assigned, tracked, escalated on schedule, and settled within its gate deadline — recovery, write-off, paid write-off, or insurance claim. 
• Design and continuously refine the recovery strategy, covering device collection, swap logistics, sales agent coordination, external agency management, and the efficient flow of assets back to custody. 

Field Team Leadership:

• Lead, manage, and hold accountable a distributed field recovery team across multiple regions. 
• Instill a culture of operational discipline, accountability, and ethical conduct. Recovery work involves sensitive situations (confronting custodians about lost assets, handling disputes, managing bounty payments); the team must operate with integrity. 
• Develop comprehensive standard operating procedures for every recovery scenario: BRM-led recovery, external agency coordination, business takeover, faulty terminal collection, voluntary write-off processing, dispute handling, revive processing. 
• Build training programmes for recovery agents covering: terminal identification, check-in procedures, evidence collection for disputes, GPS and field management tools, escalation protocols. 

KPI Management and Recovery Economics:

• Define and track recovery KPIs: recovery rate (pre-write-off), BRM recovery rate, external recovery rate, average days to recovery, cost per recovery, revive rate (post-write-off), bounty efficiency (bounty spend vs recovery value recovered). 
• Own the recovery economics: ensure total bounty spend plus logistics cost is always less than the recovery value of the terminals retrieved. The programme must be self-funding — recovery must generate more value than it costs. 
• Report monthly on: terminals entering recovery mode, terminals recovered, terminals written off, terminals revived, net financial impact, bounty spend, external agency spend, dispute volumes and outcomes. 

Experience & Background

• Minimum 7 years of progressive experience managing large-scale field operations, logistics, asset recovery, or after-sales service, with at least 3 years in a senior leadership role. 
• Experience managing distributed field teams across multiple regions in Nigeria — you understand the infrastructure, the logistics constraints, and the human dynamics of field recovery operations. 
• Experience managing third-party service providers, contractors, or agency networks with performance-based contracts. 
• Direct experience in the Nigerian market with its specific logistical, regulatory, and operational realities. 
• Preferred: Experience from fintech, telecoms, e-commerce logistics, or any high-volume distributed asset management environment. 
• Preferred: Experience managing asset recovery at scale (thousands of units per month, not dozens). 

Skills & Competencies:

• Proven ability to design and implement structured operational processes (SOPs, escalation frameworks, settlement procedures) from scratch or through a major restructure. 
• Strong analytical capability — you use data to drive decisions, track performance, calculate ROI on recovery spend. 
• Financial discipline & budget management — experience managing a budget or cost centre, understanding unit economics, and demonstrating net positive recovery value. 
• Technical & Systems acumen — experience with product management/development lifecycles (writing briefs, working with engineers), GPS tracking, CRM, field management tools, or route optimisation platforms. 
• Regulatory & Compliance understanding — familiarity with insurance claim processes, write-off accounting, or asset disposal regulations in Nigeria. 

What Success Looks Like in This Role:

• Terminal recovery lifecycle is tightly governed, ensuring swift escalation and settlement within established gate deadlines. 
• Field recovery operations maintain high ethical standards and operational discipline across all regions. 
• Recovery program operates as a self-funding unit where total recovery value generated consistently exceeds total bounty and logistics expenditure. 
• Robust systems, SOPs, and field management tools are seamlessly integrated into daily team operations. 
• Transparent monthly reporting clearly demonstrates positive net financial impact and high recovery/revive rates. 

Why Join Us? 

• Competitive compensation, benefits, and career growth opportunities. 
• Support for professional development and a dynamic culture driving financial inclusion across Africa.

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Job Summary

• We are seeking a Team Lead, SRE to guide a squad of site reliability engineers responsible for the reliability of our highly distributed financial platform.
• You will be designing high-level reliability architecture, while also mentoring engineers, defining the technical roadmap, and driving the culture of Site Reliability Engineering within a team.
• You will balance strategic leadership with deep technical work to ensure our systems and our people can scale linearly with our hyper-growth.

Responsibilities

• Set the technical direction for the SRE team. Architect self-healing systems, define reliability standards (Production Readiness Reviews), and drive the adoption of observability as Code and automation best practices.
• Define and enforce the end-to-end standard for system visibility. You will guide teams to deeply instrument their code (logging, tracing, metrics) and govern the monitoring ecosystem to ensure alerts are actionable, strictly minimizing noise (alert fatigue) while maximizing our ability to detect and resolve issues proactively.
• Lead, mentor, and grow a team of Senior and Associate SREs. Conduct code reviews, facilitate technical workshops and foster a culture of engineering excellence.
• Act as the ultimate escalation point for major incidents. Beyond firefighting, you will refine the Incident management process, ensuring the process is efficient and that RCAs lead to actionable engineering fixes.
•  Partner with Engineering Managers and Product Leads to define Service Level Objectives (SLOs) that align with business goals. 

Requirements

• Minimum of 6 years of experience in SRE or Backend Engineering, with at least 2 years in a Lead or Senior/Staff role mentoring others.
• Expert-level proficiency in Java, Go, Rust, or Python. You set the standard for code quality within the team.
• Mastery of distributed systems patterns. You can design scalable architectures, debug complex microservices interactions, and explain architectural trade-offs to stakeholders.
• Deep expertise with Google Cloud Platform (GCP) or AWS.  You have extensive experience running Kubernetes (GKE) at scale and troubleshooting deep infrastructure issues.
• Proven experience defining observability strategies for large teams. You have deep expertise in architecting the complete telemetry stack: from custom instrumentation to monitoring and actionable alerting.
• Strong communication skills with the ability to de-escalate high-pressure war rooms with calm authority.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 

go to method of application »

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Must have completed NYSC or possess a valid exemption/exclusion certificate.
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications:

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Ogun – Abeokuta South, Obafemi/Owode, Shagamu
• Please ensure you state your preferred location.

About You:

• You're deeply customer-obsessed; you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient; you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible; you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting; you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like:

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

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About the role

• We’re looking for a Full-Stack Engineer to join the Moniepoint team. The ideal candidate has strong experience with Node.js and TypeScript, and is proficient in at least one object-oriented programming language (e.g., Java, C#, etc.).
• You’ll be building scalable backend services and intuitive frontend interfaces that power financial services used by millions.
• This role requires a problem-solver with a builder mindset and the ability to work across the stack to deliver high-impact features.

What you’ll get to do

• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

To succeed in this role, we think you should have

• BSc/BA in Computer Science, Engineering or a related field
• 7-10 years of experience as a Software Developer, Software Engineer or similar role
• 5+ years of MERN stack experience
• 2+ years of OOP language like Java, C# etc.
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. Javascript, Typescript) and frameworks/systems (e.g. ReactJS, Node.js, ExpressJs, Git)
• Experience with databases (MySQL, Mongo) and Object-Relational Mapping (ORM) frameworks
• Ability to learn new languages and technologies
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude.

Some of the technologies you’ll get to work with:

• Javascript & Typescript
• ReactJS and NodeJS
• Docker and Kubernetes
• MySQL, MSSQL, Redis
• Microservices architecture on AWS.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

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About this role

• As a Field Credit Officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products.
• You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as and when due.
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources about the 5Cs of credit, with capacity, character, and capital as major priorities.
• Make recommendations to management before, during, and after the disbursement of a loan facility as to the best actions to be taken, considering several economic factors.

Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint 
• Engage customers to ensure optimal usage of accounts to allow them to qualify for access to credit 
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available 
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration 
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing 
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance 
• Perform all other credit-related functions as may be assigned by a supervisor 

Experience & Background

• Minimum of an OND in any business-related discipline 
• Minimum of 2 years’ experience in a sales role for credit products in a financial institution 
• Demonstrable knowledge of credit risk analysis 
• Good knowledge of financial analysis is an added advantage 
• Must be resident in any of these locations (please indicate your preferred location)
  • Jigawa: Jigawa North East, Jigawa North West, Jigawa South East
  • Kaduna: Kaduna Central, Kaduna South, and Kaduna North
  • Kano: Kumbotso, Fagge, Nasarawa, Dala, Kano North, Kano Munipal and Kano Central
  • Katsina: Katsina Central 1, Katsina Central 2, Katsina North East
  • Sokoto: Sokoto South and Sokoto North 
  • Plateau: Plateau Central, Plateau South, and Plateau North
  • Zamfara: Zamfara South and Zamfara North .

Skills & Competencies:

• Apt attention to details 
• Proven simple/complex analytical skills 
• Excellent communication, presentation and interpersonal skills 
• Agility and perseverance 

What success looks like in this role:

• Consistent achievement of gross loan portfolio targets and portfolio profit targets. 
• Maintaining a healthy, performing loan portfolio with minimized default rates through rigorous physical visitations and monitoring. 
• Successful onboarding and engagement of viable businesses that actively utilize Moniepoint business accounts. 
• Accurate credit risk assessments based on key factors like capacity, character, and capital. 

Why join us

• Competitive compensation, benefits, and career growth opportunities. 
• Opportunity to work with Africa’s fastest-growing fintech and make a direct impact on business growth across the region.

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About this role

• The CX Researcher is responsible for conducting in-depth qualitative and mixed-methods research to uncover customer behaviours, motivations, needs, and pain points across Moniepoint's products and services.
• The role is embedded directly within a product org unit, working alongside product managers, engineers, and designers as a full member of the team.
• The CX Researcher translates rich customer insight into prioritized, actionable recommendations and advocates for the customer voice throughout the product development process.
• At the Senior Associate level, the CX Researcher independently manages complex research initiatives and may mentor junior team members.

Responsibilities
Research Design & Execution:

• Design and execute qualitative research methods including in-depth interviews (IDIs), usability testing, concept testing, ethnographic studies, diary studies, and focus groups.
• Lead the design and execution of complex, multi-method research projects with minimal supervision.
• Develop comprehensive research plans, discussion guides, screeners, and stimuli tailored to specific research questions.
• Recruit and manage participants for research studies, ensuring diverse and representative samples.
• Facilitate and moderate engaging research sessions, expertly eliciting deep insights from participants.
• Conduct continuous customer discovery as a standing practice — not only when studies are formally commissioned.

Data Analysis & Synthesis:

• Analyse qualitative data using appropriate methodologies including thematic analysis, affinity mapping, and journey mapping. Synthesise findings from qualitative, quantitative, and behavioural data sources into clear, concise, and compelling outputs.
• Prioritise research findings using structured frameworks to distinguish critical unmet needs from performance gaps and opportunity areas.
• Identify key customer pain points, unmet needs, and opportunities for product improvement.

Customer Satisfaction & Journey Ownership:

• Track and analyse customer satisfaction metrics for the product journeys owned by your org unit, identifying what is driving movement in either direction. Initiate timely root cause research when satisfaction signals indicate a problem — without waiting to be asked.
• Visit customer-facing touchpoints (e.g. support centres) regularly to observe real interactions and supplement digital research with field observation.
• Collect and synthesise feedback from commercial and relationship-facing teams in your geography.

Insight Dissemination & Advocacy:

• Collaborate closely with product managers, UX designers, engineers, and other stakeholders to integrate research insights into product development processes.
• Communicate research findings and actionable recommendations effectively to both technical and non-technical audiences.
• Deliver all research output as structured, prioritised insight — not unprocessed data or narrative reports.
• Track the status of your recommendations — which have been acted on, which have been declined, and why — and follow up accordingly.
• Act as a passionate advocate for the customer, ensuring their perspective is understood and considered throughout the organization.

Community of Practice & Team Contribution:

• Contribute to the continuous improvement of research processes, methodologies, and tools within the CX Research function.
• Mentor and provide guidance to junior team members, sharing best practices and fostering skill development.
• Participate actively in team knowledge sharing and contribute to building a strong research culture across the function.

Experience & Background

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field.
  Master's degree in a relevant field (Preferred).4+ years of experience in customer research, UX research, or a related qualitative research role, with demonstrated ability to lead projects independently. 
• Proven experience with a wide range of qualitative research methods and strong analytical skills for qualitative data. 
• Experience with mixed-methods research, combining qualitative and quantitative data (Preferred).
• Familiarity with financial technology (fintech) or banking products and services (Preferred).

Skills & Competencies:

• Excellent interviewing, moderation, and observation skills. 
• Strong written and verbal communication skills, with the ability to articulate complex research findings clearly and persuasively. 
• Empathy, curiosity, and a passion for understanding people and their experiences. 
• Ability to work collaboratively in a fast-paced, agile, embedded team environment. 
• Experience with research tools such as UserTesting, Qualtrics, Dovetail, or similar platforms (Preferred). 
• Familiarity with customer satisfaction measurement methods and continuous discovery models (Preferred).

What success looks like in this role:

• Quality and depth of customer insights generated and shared with product teams. 
• Positive movement in customer satisfaction metrics for the journeys owned by the researcher's org unit. 
• High rate at which research recommendations are acted on by product teams. 
• Consistency of customer contact — ongoing, not episodic. 
• Timeliness and effectiveness of research project execution within agreed turnaround windows. 
• Stakeholder satisfaction with research collaboration and insight quality

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Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications;

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Akwa Ibom State – Uyo and Abak
• Please indicate your preferred location.

About You:

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like:

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

About this role

• As a Senior Content Designer, you take ownership of the quality and strategic direction of content across your squad or product area.
• You bring expert content design judgment, deep user insight, and a collaborative mindset to shape product experiences that are clear, inclusive, and emotionally engaging.
• You support junior content designers, influence cross-team content strategy, and play a vital role in driving alignment across product, design, and engineering.
• You display an exceptional grasp of design thinking and content design expertise and are comfortable delivering well-thought out ideas to senior stakeholders and driving content design strategy each day. 

What you’ll do 

• You are responsible for end-to-end content design strategy and execution on a project, from discovery through delivery, launch, and ongoing iteration.

• Partnering closely with product managers, product designers, and engineers to embed content strategy in product discovery and delivery, shaping scope, trade-offs, and sequencing.

• Define for exceptional, accessible, and inclusive content that builds trust, clarity, and meaningful user engagement.

• Comfortable wireframing and prototyping and delivering your work in Figma, with clear rationale, adhering to a design systems and content design principles. 

• Define content design strategy that aligns with business objectives and technical feasibility, ensuring content is not just clear but emotionally intelligent and on brand.

• Craft high-quality content for complex product flows, interface text, microcopy, error messaging, help content, and documentation, setting the bar for tone, clarity, and consistency.

• Take a strong role in qualitative and quantitative research methods (user interviews, usability tests, A/B experiments, content audits, analytics) using insight as a core design input.
• Collaborate deeply, proactively shaping product direction, surfacing trade-offs, and influencing delivery approaches.

• Drive the evolution of content design style guides, working closely with brand, marketing, and communications teams.
• Design thoughtful content that enhances usability, emotional impact, and user satisfaction.
• Balance speed and rigour with strong judgment on when to ship versus polish, especially on complex or fast-moving environments.

• Support junior content designers on the team and supports in terms of stakeholder management. 
• Lead alignment and collaboration across teams and stakeholders, clearly communicating content design rationale and facilitating strategic working sessions.
• Set a high standard for product teams, fostering a culture of sound content design practices, constructive feedback, and shared accountability.

• You are able to justify content design decisions to senior stakeholders with clear rationale and delivers work in a standardised format that you help to evolve. You are able to deliver multiple variations, informed by insights and can confidently explain the pros and cons of particular solutions. 


What you need to succeed

• 5+ years of experience working as a content designer. 
• You are incredibly comfortable with the design aspect of content design – understanding this role is deeper than 'just words'.
• Strong stakeholder management skills are a must for this role. 
• You must be able to work in a fast-changing environment where processes are still being defined. 
• Exceptional knowledge of content design principles and end-to-end product thinking. 
• Experience with A/B testing, UX metrics, and data interpretation and the ability to drive your own research initiatives. 
• Exceptional product intuition - understanding user needs, business constraints, and technical feasibility.
• Good knowledge of Figma - how to collaborate, create prototypes, and work to produce agile solutions quickly, with little to no help. 
• Experience using AI a plus. Great if you’ve built workflows/tools using AI. 
• Excellent knowledge of working in cross-functional teams. Able to advocate for content design across various company areas and embed content design early in product planning. 
• Actively contributes to a content design system, creating reusable patterns and components  
• Experience in fintech or SaaS environments is a strong advantage.
• Strong communication skills - able to explain the “why” behind your decisions 
• Strong stakeholder management is a must for this role 

Recruitment Process

• Application & portfolio review - we’re looking for exceptional content design case studies, showing examples of end-to-end product thinking, driven by research and illustrating impact. 
• Recruiter conversation - light intro on your background, team experience, and motivations.
• Leadership interview - deep dive into your skills and expertise with the lead content designer. 
• Content design task and portfolio presentation - a short task to assess how you approach content design and you’ll present a case study from your portfolio

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Reports to: Head, Customer Acquisition

About this role

• The Regional Sales Coordinator drives acquisition and conversion performance across assigned regions by recruiting, managing, coaching, and supporting a team of Field Sales Agents (FSAs).
• You will serve as the operational hub of the regional field sales function, owning agent recruitment pipelines, ensuring consistent field activity, and delivering against regional acquisition targets.
• This is a hands-on, frontline role that combines team building with active performance management and structured field support.

Responsibilities
Team Leadership & Coaching:

• Lead & Develop: Manage a team of Field Sales Agents across assigned states, providing daily direction, motivation, and performance support.
• Coach: Conduct regular meetings, field ride-alongs, and coaching sessions to develop FSAs' product knowledge, objection handling, and acquisition skills.
• Onboard: Onboard new Field Sales Agents and ensure they are fully ramped and hitting activity targets within their first 30 days.
• Performance Management: Identify frontline skill gaps and run targeted coaching interventions to address them quickly.

FSA Recruitment & Talent Acquisition:

• Recruit: Own the end-to-end recruitment pipeline for Field Sales Agents in your region, sourcing, screening, interviewing, and recommending candidates for hire.
• Pipeline Building: Maintain a live talent bench by proactively building relationships with potential FSA candidates in your states, ensuring the region is never understaffed.
• Workforce Planning: Partner with the Operations team to forecast FSA headcount needs based on regional acquisition targets and attrition trends.
• Recruitment Reporting: Track time-to-fill and onboarding completion rates, flagging recruitment blockers to leadership in a timely manner.

Sales Operations & Performance:

• Drive Targets: Own region-level acquisition targets (weekly and monthly) and ensure individual FSAs meet their assigned quotas.
• Track Activity: Monitor daily field activity metrics, visits completed, leads generated, acquisitions recorded, and follow-ups made, and intervene when performance trends downward.
• Field Support: Join FSAs in the field to support complex or at-risk acquisition opportunities where direct engagement is needed.
• Pipeline Management: Maintain clean, accurate, and up-to-date CRM records across your team on a daily basis.

Process & Quality Assurance:

• Process Adherence: Ensure all field activity is executed in line with the business's acquisition playbook and within agreed timelines.
• Quality Control: Review and score FSA fieldwork quality; share structured feedback in weekly team review sessions.
• Handoff Management: Coordinate a seamless handoff from FSAs to Implementation and Data Entry teams following a successful acquisition.
• Cross-Functional Collaboration: Relay structured feedback on lead quality, market conditions, and field blockers to the Growth and Marketing teams.
• Leadership Reporting: Provide leadership with clear weekly reports on team field activity, acquisition rates, recruitment status, and immediate blockers.

Experience & Background

• Bachelor's degree or equivalent practical field sales experience preferred.
• 4–5 years of total experience in field sales, B2B sales, or territory management.
• At least 1–2 years of experience in a team lead, coordinator, or supervisory capacity.
• Demonstrated experience recruiting or building commission-based sales teams, either formally or as part of a team lead role.
• Proven track record of consistently meeting or exceeding acquisition or sales quotas.
• Experience coaching and developing junior field sales reps on activity execution and objection handling.

Skills & Competencies:

• Natural Team Builder: Proven ability to find the right people, bring them in, and get them performing fast.
• Frontline Leader: Ready to lead from the front with no hesitation going into the field alongside FSAs to model what great acquisition looks like.
• Balanced Management Style: Ability to balance accountability with empathy, holding people to numbers to genuinely drive their professional growth.
• Data-Informed & People-First: Skillful use of daily activity metrics to coach rather than micromanage.
• Agility & Focus: Highly adaptable to fast-paced, high-growth environments with the ability to manage competing regional priorities seamlessly.
• Radical Ownership: Deep commitment to regional outcomes, celebrating wins together, and treating misses as learning opportunities.
• Communication & Tools: Strong verbal and written communication skills to deliver structured feedback, run effective team meetings, and represent the region to leadership. Comfort with sales work tools and daily pipeline management workflows.

What success looks like in this role

• Weeks 1–2: Complete full product and playbook onboarding. Shadow all FSAs in the field. Establish cadences with team members. Audit the existing FSA recruitment pipeline and playbook.
• Weeks 3–4: Run first structured field review sessions. Identify any headcount gaps and initiate active FSA recruitment in understaffed states.
• Month 2: Fully own regional KPI tracking on a weekly basis. Fill open FSA roles and ensure all new hires are progressing through onboarding on schedule.
• Month 3: Region achieves 85%–100% of the monthly acquisition quota. FSAs have active coaching plans in place, and the recruitment pipeline remains healthy.

Why join us

• Competitive compensation, performance bonuses, and career growth opportunities.
• Dynamic field support structures and tools built to facilitate high-performance execution.
• Opportunity to work with a fast-growing, industry-leading fintech brand driving financial inclusion.

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Department / Function: Commercial & Field Operations
Reports To: State Coordinator

Job Purpose

• Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

Key Responsibilities

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
• Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
• Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
• Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

Qualifications

• Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
• 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
• Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
• Deep understanding of the local financial services landscape and regional trading dynamics.
• Strong communication and customer relationship skills.

Preferred qualifications:

• Practical experience with POS terminal deployment, payment acquiring, or business loan products.
• Proficiency in CRM software for field tracking, pipeline management, and activity reporting.

About you:

• You build trust easily: You connect genuinely with everyday business owners and build lasting community relationships.
• You are driven by impact: You take ownership of your goals and take pride in helping local businesses succeed.
• You keep things clear and simple: You explain complex financial features in straightforward, approachable language.
• You operate with integrity: You pursue targets with energy while upholding high standards of compliance and quality.
• You are structured and adaptable: You organize your daily field schedule efficiently and adapt quickly to market feedback.

What success looks like

• Target achievement: Consistently meeting monthly and quarterly targets for merchant acquisition, terminal deployment, loan disbursements, and transaction volume.
• Account health & retention: Maintaining high activity levels, retention rates, and active usage across onboarded merchant accounts.
• Quality & compliance: Achieving high conversion rates through accurate lead qualification and zero compliance exceptions during KYC verification.
• Merchant satisfaction: Establishing long-term relationships that generate organic customer referrals and sustained account growth.

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Department / Function: Commercial & Field Operations
Reports To: State Coordinator

Job purpose

• Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

Key responsibilities

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
• Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
• Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
• Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

Qualifications

• Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
• 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
• Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
• Deep understanding of the local financial services landscape and regional trading dynamics.
• Strong communication and customer relationship skills.

Preferred qualifications:

• Practical experience with POS terminal deployment, payment acquiring, or business loan products.
• Proficiency in CRM software for field tracking, pipeline management, and activity reporting.

About you:

• You build trust easily: You connect genuinely with everyday business owners and build lasting community relationships.
• You are driven by impact: You take ownership of your goals and take pride in helping local businesses succeed.
• You keep things clear and simple: You explain complex financial features in straightforward, approachable language.
• You operate with integrity: You pursue targets with energy while upholding high standards of compliance and quality.
• You are structured and adaptable: You organize your daily field schedule efficiently and adapt quickly to market feedback.

What success looks like

• Target achievement: Consistently meeting monthly and quarterly targets for merchant acquisition, terminal deployment, loan disbursements, and transaction volume.
• Account health & retention: Maintaining high activity levels, retention rates, and active usage across onboarded merchant accounts.
• Quality & compliance: Achieving high conversion rates through accurate lead qualification and zero compliance exceptions during KYC verification.
• Merchant satisfaction: Establishing long-term relationships that generate organic customer referrals and sustained account growth.