Business Relationship Manager (Bauchi) at Moniepoint Inc.

Department / Function: Commercial & Field Operations
Reports To: State Coordinator

Job Purpose

• Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

Key Responsibilities

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
• Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
• Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
• Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

Qualifications

• Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
• 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
• Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
• Deep understanding of the local financial services landscape and regional trading dynamics.
• Strong communication and customer relationship skills.

Preferred qualifications:

• Practical experience with POS terminal deployment, payment acquiring, or business loan products.
• Proficiency in CRM software for field tracking, pipeline management, and activity reporting.

About you:

• You build trust easily: You connect genuinely with everyday business owners and build lasting community relationships.
• You are driven by impact: You take ownership of your goals and take pride in helping local businesses succeed.
• You keep things clear and simple: You explain complex financial features in straightforward, approachable language.
• You operate with integrity: You pursue targets with energy while upholding high standards of compliance and quality.
• You are structured and adaptable: You organize your daily field schedule efficiently and adapt quickly to market feedback.

What success looks like

• Target achievement: Consistently meeting monthly and quarterly targets for merchant acquisition, terminal deployment, loan disbursements, and transaction volume.
• Account health & retention: Maintaining high activity levels, retention rates, and active usage across onboarded merchant accounts.
• Quality & compliance: Achieving high conversion rates through accurate lead qualification and zero compliance exceptions during KYC verification.
• Merchant satisfaction: Establishing long-term relationships that generate organic customer referrals and sustained account growth.